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October 2024 by paul sisolak
Key Bank is a solid regional bank that will suit all of your banking needs. It's nice that they work with the local community, it's a win win for all involved. The Key Bank website is pleasant to use. I always find the staff friendly and helpful even when I'm grumpy.
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July 2024 by Mandalind796
The worst Customer Service I have ever seen in a bank. Tell her that works in their name Anthony has the worst attitude and demeanor I’ve ever seen in KeyBank. Was rude to me refused to help me after he told me over the phone that he won push me over to other people to help me. Went to another KeyBank branch told them the situation that I was in at the Endicott branch and they told me that’s not the first time that they heard that. They heard it from several customers of KeyBank. This isn’t my first time dealing with him and his attitude I will be calling KeyBank corporate
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December 2023 by Andrew Xie
It’s 7 am and the ATM doesn’t even open ? How convenient. Will deactivate all of my accounts soon
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November 2023 by Peanut Xie
It’s 7 am and the ATM doesn’t even open ? How convenient. Will deactivate all of my accounts soon
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November 2023 by J LYNN2
Rude and unfriendly Male employee They could learn from Visions fcu staff on how to be with customers.
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August 2023 by Arthur Schaffer
ATM is in a separate lobby, not open for saftey..300.00 limit withdrawal,,hot in that little lobby,,touch screen needs improvements..
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February 2022 by Willard Keener
Quick.
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February 2022 by Mike Jones
So snooty and Unfriendly
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July 2021 by EndicottRocketter John Eayres
Joe was great. Even meet manger Andy
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July 2021 by EndicottRocketter
Joe was great. Even meet manger Andy
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December 2020 by Erica Johnson
The worst customer service I have ever seen!!! Not able to do automatic payments for car loan, the website is NOT FRIENDLY at all and no one seems to be able to assist IF YOU actually get a person to talk to you.
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November 2020 by Bobby Fletcher
I was happy with the customer service I received from Joe. However one of the ladies behind the counter was definitely not people friendly. My advise is to make a change to the attitudes of your employees. Maybe it’s time to hire some fresh faces because everyone agrees on one thing......the ladies behind the counter are grumpy old miserable people that no one wants to have to communicate with!
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April 2020 by Phoenix Rising
Absolute worst customer service. Made the mistake of going in there yesterday....Not normally where I go, but every time I go in there, I end up waiting in line FOREVER, they are ALWAYS under staffed. It's ridiculous. Took almost 30 mins. To get in and get out. NEVER AGAIN will I ever walk into this branch again!!! The teller, the ONLY teller, standing there finishing a task, never once acknowledged that she had 5 people waiting in line...the manager was demanding a task of her, not once did either of them look up and acknowledge the 5 of us, & apologize, or say, "we're sorry, we'll be right with you"... Ridiculous! Wasted 30 mins of my life, I'll never get back.
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January 2020 by M Jones
Press connects readers choice awards awarded this branch the most miserable in the southern tier! Seriously I wonder how many people’s moods they ruin a day? Don’t go in here if ur having a good day they are sure to put a damper on it.
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May 2019 by Debbie Sefcovic
Absolute worst customer service. Made the mistake of going in there yesterday....Not normally where I go, but every time I go in there, I end up waiting in line FOREVER, they are ALWAYS under staffed. It's ridiculous. Took almost 30 mins. To get in and get out. NEVER AGAIN will I ever walk into this branch again!!! The teller, the ONLY teller, standing there finishing a task, never once acknowledged that she had 5 people waiting in line...the manager was demanding a task of her, not once did either of them look up and acknowledge the 5 of us, & apologize, or say, "we're sorry, we'll be right with you"... Ridiculous! Wasted 30 mins of my life, I'll never get back.
