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December 2023 by L H
Melquan helped me out today. He was very professional and amazing!
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December 2023 by Digital Hassan
Title: A Trek Through the BAC WildernessReview:If you ever fancy an urban safari, head to BAC Branch in Forest Hills. Prime location? Check. Near every transport option known to Queens? Double-check. The branch is a majestic beast - giant but with the dim charm of a forgotten attic.Upon entry, the atmosphere screams "mystery novel" – bleak, quiet, the perfect setting for a clandestine meeting. You won't find a welcoming committee, but you might bump into a fellow lost soul left in limbo by the ever-elusive branch associates.In this jungle, patience is your best friend. I played the waiting game, too, on a critical mission to navigate the complexities of estate affairs – a quest to honor my late brother's legacy. A thrilling 10-minute sit-down adventure ensued. Finally, a wild associate appeared! Alas, she was as cheery as a raincloud, bearing the news that I could wait an hour or book an appointment for what felt like the next century.But wait, there's a twist! Another staff member, seemingly a mirage, floated by to contradict everything. There is no need for appointments; show up at 9 AM sharp, like it's a magical hour when all banking dreams come true.I left, not with my task accomplished, but with a newfound appreciation for Kafkaesque experiences. If you're seeking a bank visit with a side of existential pondering, this is your spot. Just remember, time is as fluid here as their appointment scheduling.⭐⭐⭐
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November 2023 by Abdul A.
worst bank and worst staff don't know anything and don't want to help customers they told me i have appointment at 2:30 pm i showed up no one want to talk to me because of my sleeping dress it's completely unacceptable how they treat boa customer they all need to get fired or boa has to sell its bank to someone responsible if they can't handle it its worst bank branch i ever seen in my entire life
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October 2023 by Nastasya Nastasya
Excellent service, comfortable waiting area, everything went clearly and friendly. Special thanks to Mr. Andy Cepeda.
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September 2023 by Kelvin
The employees are friendly and willing to help.
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May 2023 by Autumn Penn
SOMEONE WAS ABLE TO GO INTO THIS BRANCH TO ATM AND EMPTY OUT EBT CASH ACCOUNTS EVEN WITHOUT THE PHYSICAL CARDS AT 6:13AM 5/9/23. MAYBE AN INSIDE JOB. THIS BRANCH NEEDS TO BE INVESTIGATED IMMEDIATELY. ROBBING AND STEALING FROM POOR PEOPLE IS UNACCEPTABLE N IT'S BEING DONE HERE AT THIS LOCATION.
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February 2023 by Sabrina C
Came here with a very complicated issue and Andy (forgot last name) spent a couple of hours with us. He was very helpful and very patient. Excellent service
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February 2023 by MIKE Hus
Horrible, disgusting service, unprofessional management to all be careful don’t let the manager of this branch disrespect you stand up for yourself.I’ll close my account and take my business to different bank can appreciate your business.
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February 2023 by jeannette Almodovar-iuculano
Terrible bank, they don’t know how to properly handle themselves. Plus they harass people of color.
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January 2023 by Dmitry Korkut
Hello. Please tell me. Do you have specialists speaking Russian?
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November 2022 by Luke C.
This bank has really bad service from walk in to credit card cancelled card asked for refund of balance they said my identity did not check out wound not send check with my $260 balance such bullshit!! Waited in line for 39 minutes This rates up there with HSBC I hope they are the next bank to go!!!
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November 2022 by Irving Tang
No one ever picks up the phone at this location. It’s impossible to reach a representative by phone, regardless of day and time.
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September 2022 by Royce L.
Not sure why they have such a low rating here. I used this branch pretty often more for the ATM services but if I need to speak to someone or use the teller I usually use this location. There are ATMs right in the lobby which you can still access after hours. The actual bank is past the ATM's. There's usually someone at the greeters desk in case you need help. The tellers are to the left and the offices if you need other help are to the right. There's seating the in back as well In case you have to wait.
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August 2022 by Demitris Camacho
Fee weeks ago I went to this branch to deposit a bag full of coins. While waiting online an associate told me that my coins have to be in rolls in order to accept them. ? all this technology and there is not a coin counter? ( if i place them in the rolls how would you know im being honest?) Ok i understood. So she brought the rolls and i had to get out of line to place all my coins in rolls in the lobby of this bank. i did not like the tone i was spoken to as if i was a homeless man. I get back onlinento deposit my coins. The teller wasn't so pleasant while depositing my coins. I had extra loose coins and was told they couldn't be accepted. However, as soon as i swipe my card and he saw the how much i had in my accounts his whole demeanor changed. I was able to deposit lose coins now and he was very friendly. Didn't appreciate it how i was treated prior to swiping my card. Will most likely look for a new bank within the next year.
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August 2022 by JohnPaul Kwak
I have been with BoA since 2012, Made an appointment for 11am on a Tuesday morning. Arrived to find the front door unresponsive to all customers cards. Called the branch number, no response. Highly unprofessional. Will likely take my business and funds to another bank after this experience.
