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March 2024 by Connie L
I come here couple time when I need my package return they are okay but there this one women with the glasses short hair have an attitude or something she make a big deal and she doesn’t know how to talk to customer she could be more nicer
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February 2024 by jhfit
Fast and easy
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February 2024 by David Vanoni
Every time I go to this ups store the staff is very friendly and knowledgeable.
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February 2024 by Michelle Mayer
Friendly employees
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February 2024 by reginald baron
The staff members are courteous and professional.
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February 2024 by Sparkle Jacob
It's efficient and great customer service is an asset.
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January 2024 by William Jacobs
"I recently had the pleasure of visiting The UPS Store in Franklin Square and I must say, the experience was exceptional. The level of professionalism displayed by the staff was truly commendable. Molly and Wolf, the two individuals who assisted me, were not only professional but also very welcoming, making the entire process smooth and pleasant.Their attention to detail and dedication to providing excellent service was evident in every interaction. Whether it was handling my package with care or addressing my queries with patience, they ensured that all my needs were met with the highest standard of customer service.What stood out the most was the friendly and warm reception. It’s not often you come across such genuine customer care. Molly and Wolf went above and beyond to ensure that my experience was nothing short of perfect.I would definitely recommend The UPS Store in Franklin Square to anyone in need of their services. Their team’s professionalism and exceptional service make them stand out. If you're looking for a reliable and customer-focused shipping experience, this is the place to go!"
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December 2023 by Chima O
Much quicker than other locations
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December 2023 by Lorrie Sand
Jaime was so wonderful! I screwed up my Amazon return and she was so patient and nice. Thank you!!!
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December 2023 by Dhalma
I will not be doing business at this UPS location ever again and I don't recommend it. Here is why...The associates are extremely rude. When you ask them simple questions, they're quick to snap back with an attitude.When picking up any of my packages, I would be told "It's not here" yet, my tracking would say otherwise and then they later discover my package. This happened on numerous occasions. The lines are very slow. I highly recommend going to a different location.
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December 2023 by Natalie Fretes-Silva
Workers are very kind, respectful, helpful, and cute im happy to come here to send my next package
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October 2023 by Phyllis Tocci-Leman
I continue to this UPS location for a few years for my copying, scans and more! I've used hem bother personally and professionally. Though I'm retired, I would recommend any business to use this location. I love the staff and the obvious team work they provide. No attitudes. See you soon!
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October 2023 by Leanna Simone
The staff is very helpful and professional. I’ve seen how they help people who are not very tech savvy with emailing labels or finding QRCodes on their Amazon accounts… they genuinely care about their customers and it shows even when the line is out the door! :-)
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July 2023 by Jaylan Lindgren
Andrew is completely beautiful inside and outside his compassion for work is amazing.
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July 2023 by Always will BE facts
Andrew is completely beautiful inside and outside his compassion for work is amazing. He also has Greta listening skilks for his age and he is a fast learner . I had an issue with to boxes to return from Amazon and only 2 label. The team works well together I would come back . The figure out all ways to help and that's what customer service is all about .
