September 2020 by Life Is good
Sim was Amazing! Her customer service was exceptional. She went above and beyond to help me. And I know she was busy! Will never go to any other Verizon store. All the staff there is wonderful.
September 2020 by Len Scarola
Always get exactly what I need.... My #1 Verizon spot.
September 2020 by susan messerschmitt
Su was very experienced and helpful in getting me a new phone. An asset to have at Verizon. My experience was great.
August 2020 by Jacqueline Walker
Great customer service at this location. My husband and I met with Sue who helped us switch from individual plans to a family plan for an affordable price. She was very nice, helpful and informative. Thank you Sue!
August 2020 by E Levy
I came into the Verizon store late in the day, near to closing with hopea of lowering the cost of my bill. Right away Sim was able to identify my problems and create a new plan that was exactly what I was looking for. Even though the process took until after closing, she was not only helpful but friendly as well. Her warm personality made the time it took to do everything I needed to do seem to go by quickly. Very pleased with her customer service. If your looking to lower your bill ask for Sim!
August 2020 by Lilly Volpe
I am writing to inform you Jay is one of the greatest salesman. He helps you with all your questions. I would recommend him to anyone and I will. Hes the best
August 2020 by Nicole Hadoulis
This Verizon store is truly the best! The customer service is amazing. Definitely go see Jay, he is a very knowledgeable man and truly works with you. You will not be disappointed!
August 2020 by Darlene Hadoulis
Just finished up at Hot Spot Verizon on Franklin Avenue in Franklin Square. Jay is awesome to work with and was so helpful. We upgraded our 4 phones and it was an effortless experience! Highly recommend them for all of your Verizon needs!
August 2020 by Alex soupios
Sim was very helpful and polite, I was in and out in no time. She helped set up my new iphone11 pro and recovered info for me. Very grateful!
August 2020 by Ashley Rzonca
Sim was awesome! She helped me with a case for my daughter’s IPAD and changed my temper glass on my phone. Very personable and helpful staff.
August 2020 by Talia Aviani
Positivr experience replacing my damaged phone at Verizon. The sales representative, Sim, was knowledgeable, helpful and accommodating. They made the process easy and efficient.
August 2020 by Janice Berlingeri
Sim was so helpful and wonderful in helping me with my new phone. Loved her so much
August 2020 by Tatchiana Noel
Very helpful and friendly people. Sue was able to give a good deal. I would definitely encourage people to check them out.
August 2020 by Maria Verga
Sim is very helpful, accommodating and obliging. She is too kind better than all gentlemen there with no patience. Feels like family totally loved her
July 2020 by Kimberley Coke
Came to get my 8 year old niece a phone and got the best service! Its hard to not be able to walk around and look at phones (damn you covid!) but the associate Sim was able to show us everything and we had a seamless process and a new iPhone in under an hour! Thanks so much!!!
July 2020 by simran gujral
Every customer leaves with a smile on the face after being helped, and I know for the matter of fact that’s precious. Friendly customer service and all the sales representatives are doing a great job. Would recommend this place to everyone ??
July 2020 by Annecy Ruben Charles
Sim is a great sales associate I will recommend anyone to her. She’s very nice down to earth very helpful.
June 2020 by JoAnn Pinnock
Eddie assisted me with everything I needed and was extremely professional and knowledgeable of the products. He was friendly and helped to make getting a new phone enjoyable and easy.
June 2020 by Fabian Pinnock
Eddie was extremely helpful and gave options for me to choose from within my budget. He was professional and friendly. My store experience was tremendous.
February 2020 by Mary G
Danny was extremely helpful in our purchase of an iPhone 11 Pro Max. He helped with the trade in of our previous phone, too. Danny was able to efficiently greet and assist other customers while my phone was transferring data (he even asked me if it would be ok before helped the other customers.) He kept me informed with the amount of time remaining throughout the process. He was great at multi-tasking and being attentive to customer needs. He took time to answer all our questions before we left the store, too. Highly recommend him if you’re looking for a patient and knowledgeable person to help you with you phone and service needs.
January 2020 by Lisa Conter
I went in today to update my iPhone and met Jennifer. Jennifer was awesome, she answered all my questions and the sale of my new phone went extremely smoothly. She even took the time out to pair my phone to my car. I have always dealt with this location and have had good experiences, I would never go anywhere else. Thanks Jennifer, loving the new phone.
January 2020 by Jennifer Schmidt
we came in because my daughters phone wouldnt activate And were assisted by Jennifer. She went above and beyond to make sure everything was straightened out for us and helped my daughter get everything back on her phone! She was truly amazing
January 2020 by Keith williams
We went here to change one phone. The associate, Jennifer, was very helpful and knowledgeable. We ended up upgraded 2 phones and and Jennifer made the process painless and easy.
December 2019 by Giselle Reynoso
My whole family recently switched to Verizon and came to this location. Chazz made us feel welcome and was super informative and helpful, giving us a full run through of our plan and taking care of our phones the whole day. Highly professional and straightforward. We’ll definitely return for all our Verizon related needs!
December 2019 by Christine Denicola
My whole family has been coming here for years! I highly recommend this place & would never go anywhere else! Jay & Jennifer are the best!!!
December 2019 by Pearl Elion
I’ve been working with Jay for the past four years
December 2019 by Rose Crespo
EXCELLENT SERVICE!!!!!!I recommend them ?.....Jay Singh was very helpful and knowledgeable.....Jenniffer Castillo Was also knowledgeable and Super Helpful......Thank you both for making my experience at Verizon easy.
November 2019 by Danielle R.
The people that work here are disgusting and dishonest, especially the manager Jay. I was hung up on multiple times (saying they lost service at a phone store lol). The number is also a cell phone with no set up voicemail. They deserve 0 stars and I will make sure no one in that area will EVER go there. I will be reporting them as well. All I wanted was my grandmother's cell phone back and they cannot do that for some reason. I heard about 5 different stories from them.
November 2019 by Adil Sheikh
Jennifer was amazing. Knowledgeable, courteous, showed flexibility as I came in for an upgrade a few mins before closing. She Washad great phone skills as well. I was a district manager for Mattress Firm and general manager for a best buy mobile stand-alone store so i know good service when i see it. Overall had a great experience !
November 2019 by James Mccormack
Employees were very good. Looked to get you the best deal for your needs.