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October 2023 by Tania O.
Had our first experience at Woofer Wash today and I have to say it was an absolute success. Called and made an appointment just 2 days ago. Walked in and was immediately greeted and directed to a wash bay where all the supplies were ready and waiting. The staff were helpful and informative. I read that parking can be an issue during the week, but it's Sunday so parking was easy peasy. On top of great customer service the prices are great too. Absolutely extatic that we found this place. Will definitely be back and highly recommend!
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September 2023 by Jacqueline Piedra
Took my dog today and they were very helpful and nice. Loved it!
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September 2023 by Jonathan Layton
Bad Service! Over Priced! The owner became too comfortable and demanding with us.We have been going to Woofer Wash for 3-4 years until last spring. The owner, Mindy, has always taken care of our sheepadoodle, who weighs about 100lbs & paid a little extra as she always advertised an "upscale experience."Full service which includes: Full wash, hair cut, ears cleaned, paw pads, nails, stomach & sanitary groomed.When the pandemic happened, she told us things were not well with her husband's health, having a hard time, and stopped accepting credit cards. We felt bad and continued to go supporting a local business based on what they were going through.About 1 year ago, we had our dog groomed, and his paw was bleeding profusely when we got home. His nail was broken, and we were up all night scared until the bleeding stopped & he wouldn't reopen the wound.After letting Mindy know, she swore she checked the video footage, and he must have broke his nail jumping out of the car. We believed her, but were skeptical as she didn't show us the footage, and this was a serious injury.This past fall, she tried to raise the rates on us and convinced us to groom him more frequently, and to charge us $150, instead of $180. After 4-5 visits, we paid $150 once & she never honored her offer to us.Our dog had a vet appointment and said his ears are severely dirty and we should take him to a groomer.His last grooming appointment, we told the owner to charge us $150 & our dog fell down the stairs because his nails were too long. She called us back, saying he's washed but couldn't finish him & demanded I personally bring him in to help and dismissed my wife. I had to take off from work last minute to bring him in.I'm annoyed and just wanted this to be over with. As soon as Mindy did his nails asking for my help and paid charging full price, yet again, his ears were not cleaned. I told her for years she has taken care of us & he never has this problem. She responded "Many poodle breeds don't need their ears cleaned too regularly and they look normal," despite being told from our vet.She didn't finish the service and said we are not welcome to bring him in for Grooming anymore because we are always bothering her with price and there always "seems to be a problem".She could have been honest and let us know every guy quit on her, unable to handle larger dogs & she didn't want to keep her word of charging us less for coming in more frequently.Anyone with a larger dog breed BEWARE of going to this place. You have been warned!
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April 2023 by Bjs S
Really nice family run business. They have staff on hand for anything you may need. Shampoo, towels, scrubbers all included. My little ones love the seasonal window decorations. Very nice I have to say.
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February 2023 by Mayra Hernandez
I cannot say enough about our amazing experience at woofer wash! My groomer was unavailable and my doggo was in serious need of a bath! I called as soon as they opened to ensure availability. A young woman Allison explained the whole process to me. They provide EVERYTHING! The initial time slot is 30minutes, if you need more time it's $10 for the next 30 minutes. I didn't know how much I would need since I have a very furry Golden Retriever. We arrived and our pet bath was cleaned and sanitized for us. Fresh towels, refilled shampoo and accessories cleaned and sanitized. They have aprons for you to use to minimize the mess. We only needed 39 minutes, and that's all they charged us. We were given additional towels and help was readily available to assist with bathing our doggo. We will definitely come again!
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February 2023 by Wendy Maini
You will love this place. Everything you need is provided.It's been over a year since we've been coming here. It is still the same. You wash your pet or they will. Less than $30 self wash for 1/2 hour wash time.
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February 2023 by Edward Rothenberg
Great grooming! Made him clean and handsome again.
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January 2023 by M Faj
Love Mindy and her spot! Always a friendly staff and they have everything you need to give your pooch a bath!
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October 2022 by Lea M.
I am giving them 2 stars because all the ladies in there were very nice and helpful. brought my standard poodle puppy in to wash. #1 the water temperature was hard to regulate, and every time someone else used the water it ran either cold or too hot. #2 the dryer blew ice cold air. My poor puppy was shivering and crying. I wound up leaving with my towel dried pup. The only explanation I got was that we were the first appointment and the dryer needs to run for it not to be cold. Even though the staff was great their equipment is not worth the hassle or the money.
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October 2022 by Boyan Doytchinov
So much easier to give our pup a bath with the right set up! Just like the website says, they provided us with everything we could have needed. Very friendly and helpful staff. So glad we found this place and we'll definitely be back for his next wash.
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September 2022 by Chris Grenard
As described, a self-service pet washing station. I’ve only had positive experiences here. The staff is friendly and helpful and makes it as easy as possible to wash a big dog ? ??
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August 2022 by Boyan D.
So much easier to give our pup a bath with the right set up! Just like the website says, they provided us with everything we could have needed. Very friendly and helpful staff. So glad we found this place and we'll definitely be back for his next wash.
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August 2022 by Steady Piff
I gave it a 5 stars cuz I like the sign .....I will bring my dog Maxx one day !P.S. I was just placing the roof at residence (?)
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August 2022 by K Guerra
The owner, Mindy doesn't seem to want to be bothered with her business. I was given an appointment at 10:30 am. I arrived before 10:30 am, knocked, waited outside, left a message etc before connecting to the owners cell phone bc the lady inside wouldn't answer the door. Fyi, they don't officially open until 11 am as per their store hours on the front window, phone and Google. The owner was upset that I called her because she was on vacation. Apparently getting someone at her business to answer her door was not her problem. She hung up the phone on me and refused to give me her name after asking me to describe the lady at her business. I got the feeling she has no idea what's happening there. I had heard from the neighborhood that the owner wasn't the nicest but usually the groomers were kind to my dog. However, as a small business owner, I cannot tolerate rudeness especially when it's due to your own mismanagement. Clearly she doesn't need my business. Also no credit cards accepted as of the new year.
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June 2022 by Conrad ramos
Great place to take your dog for a self wash. Provide everything you need...shampoo,conditioner,towels,brushesand a air dryer. Friendly and helpful team of workers. Have been going several times and will continue.
