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March 2024 by Emily Bennett
This is by far the BEST Tim Hortons in Rochester. The staff is always so friendly and bubbly. They always make sure my order is right and taken care of. The line is never long so i’m always in and out! Thank you so much to all the staff there you guys all deserve a raise!!
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March 2024 by Lisa Jividen
Super friendly store! Management is always active and friendly looking to make the customers day!Dietary restrictions: There are other non-dairy milk alternatives for the coffee drinks! TastyWheelchair accessibility: There is a ramp. Door needs to be held open not automatic.
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February 2024 by Allison Michie
Used to come here quite often but won't anymore. I order a mocha every time and I always take a first sip before leaving. I tasted it and said it was not correct, handed it back and asked them to remake it. Then after 30 seconds a rude associate came up and asked what was wrong with it. I said it tasted more like a regular coffee then the mocha I ordered. She then said she personally made and explained how she put two scoops of chocolate and coffee. I didn't even argue about the fact that it's made with half hot chocolate half coffee and 2 pumps of chocolate. I just said "okay it fine." Then proceeded to hand me the same coffee that I had a sip of and handed back. As everyone knows is against health code. So yeah...
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February 2024 by Matthew Kleehammer
Stop there to get coffee usually. Lines are usually long but what can you do about that. Service is always friendly.
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January 2024 by Tina Rodger
This place is so dirty and disgusting that a single fly was flying around when it’s 17 degrees outside. . It looks like it hasn’t been cleaned in months. I will never come back to this location. I won’t even mention the bathrooms. ?
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December 2023 by J. Baker
I went through the drive-thru on 12/09/2023 around 8 AM and was blessed with Marquan's presence. Marquan was cheerful, peppy, and very entertaining. I was smiling and laughing from the time I ordered, until the time I drove away. Keep being you, Marquan - and thank you for the great service today!!
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November 2023 by Gustavo Herrera
It's amazing how slow they prepare the drinks. If there are too much people, they should consider having more personnel.
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November 2023 by Ashley Miller
Tim Hortons hot chocolate is always a Hit?
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September 2023 by Karelyn Rosa
The Monday morning team is such a vibe! Super friendly & great energy.
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August 2023 by Wayne Boudreaux
Manager 's are trying hard. But, the server's or so stone most of the time I can even get a cup of coffee severed the right way.Parking: Better lines so people can see were to park.
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July 2023 by Erin Garrett
I placed a mobile order at 9:32. I was in the parking lot when I did it. Went inside and waited by the pick-up counter. I ended up waiting until 10am before I said something. All I ordered was an apple fritter and iced capp. No one called a name or number, put it on the pick-up counter. Nothing. It was sitting on their back counter until I said something 30 minutes later!! That is ridiculous and I am absolutely livid. I will not be returning to this location.
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July 2023 by Michael Bauman
Most of my chain reviews just say "its a wendys" but this Tim Hortons is always super friendy and helpful. Today it was Marquise, who did a great job offering food suggestions, because they were out of steak paninis. He was in a jovial mood and it was clear that he enjoys being there. He should get a raise, and corporate should look at what's happening there and help to spread that enthusiasm around.
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July 2023 by john marcelletti
Today was fast service, the best we've seen in quite a while.
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July 2023 by Emily Waite
Went to this location on 4th of July. Women who took order was nice and order came out good. The service was super quick and the employees were all friendly! The cook (not sure of his name) was so nice and made our food in no time! Lots of seating if you want to dine in. The iced vanilla coffee I got with cream (no sugar) was tasty but maybe less cream next time since it was more milky colored. Overall a good experience here even on a holiday!
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June 2023 by henry smith
very rude. spoke to someone on the phone extremely nice told us we was going to put in food for us and it would be ready within 15 minutes. but when we arrived we talked to a woman that was very rude and told us they didn’t have our food and said regardless they could not put our food in and did not have it.
