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October 2023 by James Kane
They never answer phone, they never order anything that's due as in make me go threw opiode withdrawls cause they didn't order and bunch of lazy workersscript sent in 2 weeks prior!Entitled brats work there! Always bull excuse
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August 2023 by neutral waw
Horrible service! They never call me to let me know when my prescription is ready I had to call them after 48 hours. When I called they said they needed to update my insurance that’s why they didn’t call. I didn’t why it’s so hard for them to dial the customers number to ask them for the information. The same thing happened with my kids. Time to go back to Walgreens! ??
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June 2023 by Jason Beckman
I would give zero stars if possible.Stopped in on a Thursday to pick up a prescription. I was told that the prescription would be available on Friday (needed it by Sunday).Stopped in Friday to get the prescription - pharmacist said they couldn't bill it - said they needed "authorization" (which was already done by our physician). Also - they only had 1 of the 2 medications that they said would be there on Friday - other one wasn't coming til Monday (Remember I need it by SUNDAY and they said it would be there Friday).Went home and called my pharmacy benefits help line - they said the pharmacist needed to call and get an override number, and that it was definitely covered in my insurance plan.Drove back to pharmacy to tell them - they said by that time it was past business hours but "ASSURED" me it could be done when they opened Saturday.Came back Saturday - same scenario - but now they told me the "help line" wasn't open on Saturdays!Also - the 2nd medication that they said would be there Friday - they told me IT WAS NEVER EVEN ORDERED!!!If they had told me that on my initial visit - I would’ve gone to another pharmacy.I spent at least 3 hours at pharmacy with this - no medication to show for it.So disheartening.
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December 2022 by Sherry Mott
Very nice and friendly professional
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October 2022 by Doris Corley
It was a great experience to go into the Rite Aid store located on Millersport. The employee who greeted me was attentive, provided great customer service. The store environment was clean and well organized with aisles and lighting.
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September 2022 by serge campeau
someone has stolen my gmail identity and is using it at this store
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May 2022 by Kira Whitehead
horrible horrible service. i called today (4/21/22) at about 10:30 am to ask if they had any self tests for covid and before i could even finish my question the associate said “NO!” and hung up the phone without saying another word. horrible.
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March 2022 by marc c
I don’t know if they are short staffed all the time or what, but I went in there yesterday afternoon to buy one bag of ice THATS IT, nice quick easy cash out …… and the women at the cash register was absolutely rude and miserable and inpatient, she asked me if I wanted to round to the nearest dollar for charity so I said yes, but my fat hands hit the wrong button on accident (my bad) I hit the blue button instead of the green button by accident to round my dollar up to a charity and it was like her entire world came crashing down on her because she had to reverse that in the computer for me which took her about a half a second to do, and she made a comment to me saying “well i explained that to you about the different buttons now didn’t I”SERIOUSLY LADY???? i have never seen or dealt with a more rude store worker in my life for what was supposed to be a quick easy 2 second cash out… management needs to oversee some of these workers better.
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January 2022 by Tim Jones
Absolutely horrible experience every time with picking up prescriptions. I don't blame the staff behind the counter. Service has always been horrible or poor at best, can't blame that on covid. They are always short staffed, you either have to wait or come back. I blame management! They have a cashier sitting up front doing nothing, the store manager sitting up in the corner office doing nothing. Why can't the store manager go back and cash in the pharmacy? That would help, or just staff the pharmacy properly. Please give your pharmacy employees the tools to do a great job, I can see the frustrations in their faces.
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September 2021 by Scott Krevat
They lost my covid test and had an nasty attitude when I called to let them know that the lab claimed I did not show up for my scheduled test
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August 2021 by Steve Williams
I was assisted by a young gentleman named Leo. He went above and beyond to assure my needs were met. He helped me to my items and helped cash me out abruptly! Please keep this young man around, he is an excellent customer servant!
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March 2021 by Tatiana Elis
Poor customer service
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September 2020 by Sam Ray
I am a regular customer at this store. My favorite employee here was Syeda, however, she no longer works here. I was dealt by a rude cashier today and it made me miss Syeda a lot. She used to even help me carry my purchases to my car and used to patiently listen to me.
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July 2020 by Pavel Ketsuk
Very friendly staff
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April 2020 by Lizzy T.
Not if you want to experience a near death experience with the wrong medication and dosages being filled, and then to add insult to the whole mess, they say" You got to pay 144.00" What ? Then they say, your insurance isn't going to cover it!!! Really, Funny I had the same meds last month, and the month before, and before that, if you get the drift. Its a long time medication.....the only difference was the dosage amount, and x per day....( upon contacting the doc....get this folks it was the original script nothing had changed...no dosage changes, no med changes) Rite aid screwed up, I ended up at ER for wrong meds/and dosages....I now go to another Pharmacy where drugs are tipple checked, and very rarely go to the Millersport Hgwy Drug store...not even to buy everyday items....I use to go over at least 3-4 times a week, to get wrapping paper, cards, garden soil, ice dream, Arizona Teas, Laundry supplies, Baby wipes , Cosmetics for my 21 year old Grand-daughter, and Vitamins...I used to be a Gold Member for the "points" they gave out, But now its Zero. I have no use for Rite Aid any longer, And would rather drive to a Pharmacy, where I know I'm not just a dollar sign walking in thru the door,and that I am getting the correct medications, the correct dosages.Not only this time did I have a problem, at the Pharmacy, but the turn over was high, extremely high and later I found out, from one of the store associates, that the Rite Aid was a learning store, for Pharmacy Techs, and pharmacists.....I was taking a opioid for a car accident, which left me severely disabled, and on many occasions the Pharmacists and I would re count my meds. WHY???? because on two occasions in 2019, my refills came up 5 pills short. and that was before I paid for them.!!!!
