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September 2025 by Michael Bonner
Attempted to work with this Agency for two months to get homeowners reinstated because of error sent from mortgage company. Instructed me to find a new provider. I contacted a different Allstate agency that was more than willing to help fix the original issue.
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June 2024 by Glen Goldstein
Allstate insurance DESTROYS FAMILY!!! My family home burned to the ground and when it was time to pay the claim we got the big middle finger ?. NY state has no punitive damages so big companies who have their lawyers on retainer have nothing to lose. Matthew fox is representing a monster. Please stay away from this company. My family Marty,Linda, Jarrett and Glen Goldstein were ripped apart never to recover and never ever to be a whole family together with each other under the same roof again. Sadly my father died of a heart attack while traveling to Albany where he lobbied to have the law changed. He started a company, Citizens against unfair insurance practices.
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July 2023 by Janet Clancy
We recently switched to this agency and Janet L. has been great servicing our policies and the switch over. Helped me with my defensive driving discount and we are very happy with this agency.
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May 2023 by G S
Zero stars! We have been with this agency before Matthew Fox took over. Janet is the worst. She is either ALWAYS in the bathroom when we call & never responds to emails in a timely manner. If you want an agency that huffs & puffs when you need something, then this is the agency for you. Worst customer service ever. We love allstate but not these people. Tried to switch to another allstate but the new agency won't get paid bc our policies are coded to them..ugh stuck with them..BEWARE!!!
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March 2023 by Martin Meiss
Matthew Fox and his very competent assistant were quite supportive in helping me overcome some obstacles to getting insured, and also in encouraging me in taking the quite-worthwhile online drivers' safety course. My thanks to them.
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August 2022 by Colin Astoria
Nice Service, Prompt and Accommodating...Very Friendly Staff
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August 2022 by Chuck Mattern
Every time I call, they answer and then immediately put me on hold, very frustrating, poor follow-up and poor call back on my inquiries.
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May 2022 by Chuck
Every time I call, they answer and then immediately put me on hold, very frustrating, poor follow-up and poor call back on my inquiries.
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April 2022 by Crystal Brown
So after Allstate called you to get you to be a part of their company whenever you try to get in contact with the agent. they are never available the agent that they claim is your agent every single phone number you have for that agent is one person that answers the phone calls named Janet it doesn't matter how different all these numbers go to her even when you call the phone call the 800 number
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August 2021 by Jonathan Klomp
Literally the best. They answer the phone and are knowledgeable....... they are resourceful and responsive. They ensure good service for insurance...... and I thought actually customer service was a lost art! Thanks Matt and Janet!
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July 2021 by Maria D.
The worst experience I've ever had with any type of insurance service agency...I had my auto insurance policy with Matthew Fox. I have a laundry list of things that went terribly wrong..after being a customer for many years. Enough was enough. I actually stayed with Allstate, that wasn't the problem, in fact I found another Allstate agency to move to and it's been amazing ever since. So much so that they've even were able to save me some money without asking. Talk about incredible service. Best decision ever... if you find yourself having any issues...runnnnnn ..it won't get any better. If somehow you managed to get good service here, congratulations!
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September 2020 by Kris Zito
He’ll gladly take your money, but when you want to switch to another agency he doesn’t respond.
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June 2020 by Swami Jazmyn
I truly enjoyed working here, Mr. Fox is a great man and a great boss ☺
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May 2020 by Linda Purrazzella
This agency wrote a renters policy for me that should never have been written in first place. Been trying to get refund for balance since last year when policy was cancelled and they are doing nothing. Had to file a complaint with NYS
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February 2020 by Mark Squire
You couldn't find a nicer, more caring Allstate agency owner than Matt Fox. Truly a special kind of man. He truly values and appreciates all of his customers, and also his staff.
