November 2022 by Drummerboy64
So I don't usually leave these reviews but I felt compelled to do so today. I've used the Kingston NY Walmart Auto dept many times in the past with no problems.Today, (on my Mon. day off and ONLY day I can get this kind of stuff done), I went there for an oil change. Previously they weren't doing appointments for oil changes so I would show up 1st thing in the morning and get it done right away.When I arrived, the counter girl told me they can ONLY do oil changes by appointment now! There were like one or two cars in the bays and they weren't busy at all, that I could see.When I asked why, I was told it was their service mgr's new policy. Guess when the next appointment was? A WEEK away on Nov 1st!She then apologized to me and said she had lost no less than 3 customers before me for the same thing. I don't blame her at all but the Service Mgr MIGHT want to consider that ASININE policy!I promptly called the Catskill Walmart location (about 20 miles north and a half hour away) and was told "come on up, we'll take you right in"! Not only were they much busier, they got me in and out in only 30 minutes flat. Now THAT'S what I consider customer service!As a side note, I mentioned it to the service mgr there who use to work at the Kingston location and he just shook his head and laughed saying "Yep, that's what the service mgr. is doing to them down there".It's a disgrace that I had to go way out of my way on my day off for a simple, routine 30 min. oil change. Shame on Kingston Walmart's Auto Dept!Service: Oil change
November 2022 by Javier Seda
Great services and prices but sometimes long wait
July 2022 by Peggy VanLeuven
Great place for tires and oil changes.Reasonably priced
May 2022 by Edwin Pabon
Add my oil change and a nightmare developed afterwards the oil filter was loose and the Bolt that holds the oil was loose as well
February 2022 by Matt Hudelson
Used their service before and it was okay and not expensive. Discovered today they no longer make service appoints but are first come first serve. If I'm leaving work early or heading there after I want to know when my car will be serviced. I don't want to get over there and hope I don't have to sit for hours or come back another day.Services: Tires
November 2021 by Gregg Isaacson
I got 4 tires and they got it done in less than 1 hour. Great people work in the Auto Center! They're very friendly and have a great attitude! Give them a raise!!
October 2021 by Leanna T.
First my girlfriends mom went into the store handed the cashier $170 for her order and the cashier didn’t give her $10 of her change and Walmart argued with her and refused to give it to her. It was as simple as closing the line and counting the registers money. I work in retail I’m very familiar with it. The second problem is I had ordered clothes offline and one of the things I had ordered were a pack of Hanes boxers they charged me for them and I paid for them. Today I go to look at it and everything but the boxers were shipped and I have tried calling all day and NOT ONE person answered the phone. Idk about anyone else but this Walmart is the worst they don’t know have treat their customers and they need to learn to do their job a lot better than they are.
October 2021 by PHOENIX Queen
Used to be great... not so much now
September 2021 by Anna
I arrived on time for my scheduled tire installation and was told my car couldn’t be looked at for another 45 minutes. They were short staffed; I completely understood. The person working at the front desk was as kind and professional as could be given the circumstances. While I waited I couldn’t help but noticed how frequently the phone rang and how often customers stopped in. The Auto Center was doing the best they could with limited staff. I left with 4 new tires and am happy to report I didn’t notice anything wrong with my vehicle on my 20 minute drive home. Thank you to the folks at the Kingston Walmart Auto Center for a pleasant experience during these challenging times.Service: Tyres
August 2021 by Leo O'MARA
New tires on in an hour as promised. No charge to mount but $54 to balance. I even bought Road Hazzard for $40. With tax $ 103. all together. Tires very quiet and car going straight.
August 2021 by Chris Kirker
Great job and very quick. Came in for new tires
May 2021 by Mike Jankowiak
Subpar tire service - went in fine and came out with wheels unbalanced and the tire pressure light on.Customer service was OK, but they were ultimately unable to offer any material refund or rebate to remediate the situation.
March 2021 by Caitlin Every
Never answer the phone when trying to call
March 2021 by Frank
Tried to make an appointment but left on hold for 10+ minutes.
December 2020 by Suzanne Esaine
Great service and because ny tires were under warranty it cost me less then 200.
