August 2019 by Alex S.
Collins Brothers was hired by my employer to pack my belongings when I was transferred to a new location last year. Most of the staff was great, friendly, and packed everything thoroughly. But unfortunately one member of the staff stole an item while packing things in the back of the apartment. Thankfully I was reimbursed for the cost of the item after I noticed it was nowhere to be found at my new location, but I cannot give a company anything higher than 1-star after a theft occurred.
June 2019 by Lesley S.
How sad to have to say this. Our experience with Collins Brothers was a disaster. We only sent a few antiques with them on a long distance move from NY to New Orleans and they managed to shatter every piece of furniture. Plus, they didn't deliver all of it and didn't tell us why until we had to pursue them. They have yet to return any phone calls as well. Worst of all was they were sneaky about the breakage: hidden behind tape and wrapped blankets that we discovered once they were gone. Thank god for photos
July 2018 by Ky K.
I did not get anywhere beyond an initial call to this company, as the customer service representative I spoke with on the phone completely shut me down and jumped down my throat. She would not let me ask a single question that I called to ask about, and even hung up on me twice; to which I immediately called back to attempt to finish my side of the conversation to be completely verbally attacked again. Towards the end of this call I finally said, "should I be looking elsewhere for a moving company?" To which she responded, "yes, you SHOULD keep looking!!!" My question was simply about availability, which I was met with frankly, fierce bullying. I am absolutely appalled.
February 2018 by Steve Mabus
My wife and I used Collins Brothers for moving and long term storage. Their customer service and attention to detail is the best I've seen. They made our initial and final move so easy. The moving team were prompt, courteous and very accommodating. We will only use Collins Brother from now on. They are the very BEST!!!
September 2017 by MARK MAYO
Let me just say that I cannot believe that moving.... after accumulating 41 years of "stuff"... could ever be easier than the experienced and professional Team that COLLINS BROTHERS provided us last week.
All the men were of great disposition, ready to help in any way possible during the packing, and made us feel completely confident.
Every single item arrived in perfect condition...tons and tons of paper to protect every little item from stemware to my musical equipment. Likewise with my computers and flight simulation equipment.
I got two quotes... they were not really very far apart. What made it a "no-brainer" for me was the tone and confidence that the estimator, John O'Hara provided. I knew what kind of job I'd be getting.... and I got even more than I could have hoped for.
John O'Neil was the Team Leader. Amazing guy. Really set the tone for a perfect move!
In the end - I paid exactly what the Estimate called for.
May 2017 by Frank De
The staff is professional and they do a great job and the prices are reasonable
December 2016 by Megan Thomas
They were professional, polite, and very efficient. They made sure I was aware of all steps in the process, and made sure I was happy with placement on delivery. They made the move very easy!
April 2016 by Red Flame
did not get beyond an initial contact ... that was all I needed to steer clear --- NASTY, RUDE and SNEAKY not worthy of my business ..happily moved on
July 2015 by Hong Mu
I did not use their moving service. I did not even want to consider them based on my experience of getting a n initial quote from their custom service. They were quite rude in answering my questions.