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October 2024 by James Liles
Sales person Raul Ortiz was very easy to deal with and made the car shopping experience as pleasant as can be. He and the finance department were knowledgeable and responsive.
If the need to buy a car arises again I will seek Mr. Ortiz out.
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October 2024 by Carolyn Copenhaver
Raul at New Country Lexus did a phenomenal job handling our purchase of a 2017 RX350. We felt he went above getting the car serviced/ready for pick. Thanks Raul, she's beautiful and we feel blessed! Also shout out to John with finances! Thank you both for your service to our country also!
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October 2024 by Lisa Trumble
Phenomenal experience at New Country Lexus when purchasing our new NX450+h. Love the car and the dealer was extremely accommodating and work w our schedule. Cidelia was a gem and made the experience easy and painless!
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October 2024 by Kelley Lukas
Used car buyer beware. I purchased a used car for my daughter that had recently passed inspection, done by them. Less than 60 days later her brakes were making a loud screeching noise, come to find out the back brakes were metal on metal. No way they should have passed this vehicle allowing my daughter to drive unsafe. They did replace the front brakes. Why only the front? Deceptive and dangerous decision. Several inquires to our sales guy, Tony, went unanswered, very disappointing. Next step is to report them to DVM, with the hope that no one else drives off in an unsafe vehicle due to their willingness to push through a faulty inspection process. Terrifying!
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October 2024 by George Wyant
September 28-2024 my wife and I test drove a very nice Toyota Highlander, Worked out a deal put down a deposit…. Found during our test drive that the AC was not working. Was told it would be fixed and we could take delivery in a few days. Our salesman Sean was keeping us in the loop as to the many issues The service department was having with their AC machinery. And so on and so forth Over a two week period. Two weeks in our salesman left for his wedding and honeymoon…. Gave us the number of another salesman and the Used car sales manager…. We followed up with them numerous times, actually went in person to the dealership to inquire as to if the deal would still be going through, As we had signed alone, and we’re about to start making payments and interest….. We had also sent emails that went un responded to. At the 3 1/2 week mark a Saturday, we went in the dealership Spoke face-to-face with the used car manager and we were assured that our vehicle would be the next priority in the service department. Fast-forward to the next Tuesday when I texted and asked for an update with the used car manager, I was told that our car was currently on the Lift in the garage and they had identified the problem as the rear AC lines. Being that I was in the neighborhood, I drove through the lot and the vehicle in question was sitting out back in the same place. It had been on every visit prior….. So I was lied to. At the four week mark, I was told it was too expensive to fix And that they would have to back out of the deal. I decided to do my own research and found that the rear C lines for this vehicle cost about $200 plus install from a Toyota dealership. There is a 1 month backorder… So again, I was lied to…. I had to call my bank and cancel the loan which was supposed to cost me $800 through the grace of God. My bank was able to work on my behalf and lower the cost to 225. So I spent $225 on a car that I never got delivered or anything else. I was barely ask if there was anything they could do to make it right…. This was not a cost. I should’ve had to bear since I did everything I was supposed to do to make the deal go through in a timely fashion….. They did offer to sell me a car that was two years newer, and $8000 more with no discount… So there is that….
I would say if you’re buying a used car, you should buy it from anywhere other than here or if there’s anything wrong with it, do not go ahead and get a loan and expect that they will be able to fix it… Because when you have to cancel the loan and pay interest on a car, you’ve never possessed they will say sorry…. And the general manager and use car manager will never ever respond to an email apparently and you’ll wind up like I am leaving a review on the Internet… And not driving your trade-in for a month while you sit around and wait….
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October 2024 by Melissa S
We recently purchased two vehicles from Raul and Justin. They were a great team and an absolute pleasure to work with. They took their time to explain everything and answer all of our questions. Overall, this was a great experience!
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October 2024 by Truitt Dwight Stewart
If you are looking for a new Lexus, Raul Ortiz and Asan Memon at New Country Lexus in Latham, NY are the folks you want to speak with.
I tried to get a Lexus RX 450h+ in Texas and after waiting over a year with no results, I reached out to Lexus dealerships across the country. When I spoke with Raul, he told me he could get what I was looking for. I was very specific in what I wanted on the vehicle, and he was able to deliver as promised.
I cannot speak highly enough about Raul and Asan, they made a very complicated purchase painless and enjoyable. I am over the moon with my purchase and love my new Lexus!
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October 2024 by Karen Whalen
I just purchased an RX and was super pleased. They possess all of the qualities one looks for when shopping for a car- courteous, honest, knowledgeable- I could go on!
Thank you Cidalia and everyone with whom I dealt when purchasing my car.
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September 2024 by brittney couture
Cidallia has sold us three vehicles and everyone is has been seamless we appreciate her tentativeness and patience as well as knowledge. Will be coming to her always
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September 2024 by Glendon Edwards
Purchased Used CRV from Raul. Great team they have there.
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September 2024 by Regina Gilder
Cidalia Millham provided excellent sales service when we purchased our new Lexus. She made the transaction smooth and easy. She was always available and answered on questions when purchasing the car. She is such a very nice sales consultant who highly recommend to anyone.
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September 2024 by Jarrod
"I can't say enough good things about Moe! I had my heart set on a 2023 GR Corolla, and Moe went above and beyond to make it happen. Over the course of several weeks, he consistently showed incredible patience and hospitality, always answering my questions and keeping me updated throughout the process. His dedication and genuine care made the whole experience stress-free and enjoyable. Moe is the kind of salesman who puts his customers first, and I couldn’t be happier with my new car. If you're looking for someone who will work tirelessly for you, Moe is your guy!"
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September 2024 by Erin Hamm
Cidalia was fantastic! She made everything easy and fast - many thanks!
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September 2024 by Will Hallam
Moe from New Country Lexus of Latham made my recent lease transaction extremely easy. He provided excellent communication and a fast, seamless pickup experience. Highly recommend this dealership, be sure to ask for Moe.
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September 2024 by Katelyn Snide
Very pleased with Cidalia Millhan, would work with her again .Will recommend her to to family and friends.
