Understaffed, hours of operation frequently wrong, customer service sucks, at this location and all locations in Syracuse, NY and surrounding area.
May 2022
Went to the bayberry location this morning. Excellent customer service! I so appreciated the time and effort both ladies put in to help my son with an old account. And the young man who also works there was must really enjoy his work. He was singing to the music! Really made for a stellar experience. Thank you!
March 2022
Bank of America has become trash. Zero customer service, zero loyalty to 20 year customers. Absolutely the worst in the banking game!
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.