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November 2023 by Nik Walton
This place is only open in spirit after 5pm… stopped in and despite being the only customer they were « all done » for the night. This place will also go ham on your lug nuts just so they can replace them for a rediculous price. Check your receipts , ask for the old parts, and do research on all proposed repairs.Services: Tires
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September 2023 by M M
Like every other west herr location, customer experiences vary day to day. West Herr continues to grow beyond itself and it's branding by putting their own conveniences above their customers, marking up services, not honoring commitments, and utilizing questionable ethics. This did not happen 20 years ago.
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September 2023 by Stacey Cordova
Absolutely the best place to your vehicle serviced!!! Professional, Caring, knowledgeable!. Beautiful waiting area! Staff was amazing!!!!Service: Oil change
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September 2023 by Lori Follendorf
Oh my goodness where do I start??Unbeknownst to me I just found out that my inspection and registration was past due today! ????And my husband told me to go to Quick Lane on South Transit Rd.. (meanwhile I already called about 20 places that didn’t have any openings) So I called & spoke with the Service Manager Tom & he said yes they could do it today!! I almost started crying! So I got there and he helped me out right away! Victoria also who works there, she helped me with my registration as well!! WOW! Talk about amazing customer service!! She was absolutely amazing. They were both friendly, courteous, & awesome !! I am also in Sales/Customer Service and that’s how I treat my clients just like they’re the only ones!! I will definitely go here from now!! This place is absolutely amazing!!I wish there was a higher mark then five stars, they deserve even more!!!!Kudos to Tom & Victoria! You both ROCK!!Cordially,Lori A Follendorf
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August 2023 by Harold Heximer
Great, attentive service and follow up. I will stop here first before “trying” to contact the dealership for repairs.Service: Brakes
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August 2023 by Erin Nagel
Do Not go here! I bought tires here and need a tire balance. They did a 18 point inspection without telling me..BTW I watched the guy was under my truck for less then 15 minutes. Had to help someone else. Charged me for this inspection.. told me my rear axel was leaking No! The so called inspection missed my emergency break which has missing backing plates..I know they are on order. How can they even charge for bad info. I will never spend another penny with them..ugh..dirty practices and poor technicians...
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July 2023 by Rob Magaris
When I got there I was the only vehicle in the shop. 2 hrs later my oil change was done. I get that it's not a 20min type deal with tire rotation but it was pretty damn slow.
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July 2023 by Mike Z
awesome staff!! Super friendly and fast service
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June 2023 by kathy battaglia
Great experience.!Efficient l and friendly serviceService: Tires
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June 2023 by Dean Fuller
No appointment needed to get an oil change, tire rotation and NYS inspection. Staff extremely friendly and helpful. 3rd time here and will continue to bring our cars here for the convenience.Services: Brakes
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May 2023 by Angela Ziegler
Excellent customer service and polite, knowledgeable staff seem to be difficult to come by these days but not here!! The staff couldn't have been nicer and I was in and out in less time than expected. Highly recommend this place!Service: Tires
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April 2023 by Thomas Conheady
Best service department in LockportFair prices and quality service performed in a timely manner
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April 2023 by Uncle Mike
Quick lane is quick but their quality is top notch! Great group of folks I've been dealing with for several years. They are very trustworthy.Services: Air & cabin filter replacement
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February 2023 by Robert Stenman
A great place to take your vehicle for service. Friendly staff and service is completed in a timely fashion. Highly recommended!
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January 2023 by G. Hammar
Had to get in for a last minute inspection and needed tires. They were able to order the tires within a day and accommodate me in a timely fashion. Will definitely recommend. The staff was so very helpful and friendly!
