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February 2024 by Melissa Gomez
I'm done. I've been a longtime client of Louis Vuitton. Since 17, and I'm now 40. I don't JUST buy bags. I buy shoes, coats, clothes, other accessories. This store has some truly obnoxious staff. If I'm the one buying then how dare you look down on anyone. At this point, I'm done with LV. I'll continue with the other luxury brands. FYI for those who are spending this type of money anyway.. Gucci has a DIY department where you can literally customize anything. I've customized shoes, clothes, etc. If you go to the Gucci in Manhasset then ask for Peter. He's amazing.. But honestly, all the reps there are great. They treat you like a human and don't look down on you.
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February 2024 by Craig Edwards
Very detailed and patient. Michelle is very helpful and will make sure you leave happy by any cost.
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January 2024 by Giuseppe Sinacore
Not sure why there are so many negative reviews. Maybe the people writing the reviews are the problem and not the employees. I have been here a few times and have dealt with different sales associates during each visit. Everyone was very kind to me and extremely informative. I never felt pressured to buy anything and was always lead in the right direction. Whenever I was feeling indecisive, they gave me time to think things over and make the choice that I felt was best for me. My advice to anyone that didn’t have a pleasurable experience is to just come in to the store with a positive attitude.
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January 2024 by M Z
CiCi is a lady who gives a very comfortable and elegant impression. She doesn't have those sales characteristics that force you to make a purchase; she always considers your needs. I recommend having her serve you.
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January 2024 by Patrick Gardner
Shopping at the Manhasset store is a joy. The staff are professional and attentive. First class experience!
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January 2024 by Sangwoo Mah
My wife loves this store
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January 2024 by Anessa Saffie
Great customer service .One of the young lady was so welcoming & helpful with my returns .
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January 2024 by Elizabeth Costin
Love, love shopping at this location.
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January 2024 by Les Banks ..
I really thought about going to the Manhasset Louis Vuitton location but there were so many negative (1) * reviews that I changed my mind.....I can understand a few negative reviews but when most of the reviews outweigh the positives definitely pay attention.....I'm just really surprised the corporate office hasn't stepped in to resolve the many issues regarding the complaints .....I'm am one that takes reviews to heart especially when they are verified....J decided to go to the Manhattan flagship store on East 57th & 5th Ave.....Loved the experience & service....very courteous & helpful, I give that location 5 stars ***** I give the Manhasset location 1star
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December 2023 by Zarak Chaudhary
Very rude staff!!!I have been shopping at this store for years and these new ladies do not know how to talk to people or which tone they should be talking!
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December 2023 by Daniel G
Amanda R is the best client advisor. She’s so sweet and easy to work with, best service ever
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December 2023 by C Garcia
Was there with my wife on December the 1st. A lady approached and said someone will be with us shortly. 10 minutes later same lady said someone will be with us shortly. Another 10 minutes and no one approached and we left. Bad service in this store.
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December 2023 by Xiao Xue
I had an incredibly disappointing shopping experience at the LV store. While waiting for my family to finish buying scarves, I expressed interest in a keepall bag. Despite the salespeople being busy, no one assisted me. When one salesman finally did approach, he rudely said, "YOU WILL BE TRUSTED BEHIND THIS LINE." The open layout and lack of clear indications made this interaction feel discriminatory. I'm now reluctant to purchase anything from this store.
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November 2023 by Aria A.
I had an incredibly disappointing experience with the customer service at the Manhasset location. Despite waiting for over 30 minutes for assistance, numerous staff members seemed more focused on chatting with colleagues than attending to waiting customers. The person in charge of greeting skipped us and assisted someone else, but the customer they helped recognized we were waiting first and insisted we be assisted. However, the associate who eventually helped us was not approachable, was rude to my boyfriend and appeared annoyed while assisting us. As a former LVMH employee, I was disheartened by the lack of proper client service. I won't be shopping at this location again. I'd recommend heading to Manhattan for better customer service. Even busier locations there have provided me with great service despite a higher client-to-staff ratio than Manhasset. Furthermore, the associate who assisted us exhibited overt rudeness, making disparaging comments directed at my boyfriend. It took considerable restraint on my part not to confront her. Her demeanor and inappropriate remarks were completely unacceptable. The management must address such behavior among their staff, as it greatly tarnishes the store's reputation and leaves customers feeling disrespected and unwelcome. I strongly believe that the management needs to prioritize better customer service training for their employees. It was evident that there was a lack of attentiveness and professionalism among the staff. I hope the management takes this feedback seriously and implements comprehensive training to ensure future customers don't have to endure such disappointing experiences. Overall, visiting this location left us feeling ignored and disappointed. I suggest exploring SAKS or Bloomingdale's in the city for a better experience.
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November 2023 by Xiao X.
I had an incredibly disappointing shopping experience at the LV store. While waiting for my family to finish buying scarves, I expressed interest in a keepall bag. Despite the salespeople being busy, no one assisted me. When one salesman finally did approach, he rudely said, "YOU WILL BE TRUSTED BEHIND THIS LINE." The open layout and lack of clear indications made this interaction feel discriminatory. I'm now reluctant to purchase anything from this store.
