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December 2023 by c kay
Thank you Erik M. For all your help and patience!! You made our visit stress-free.
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July 2023 by Lynn F.
If you are using their online banking system, think twice before using this bank. I have tried to print out my checking account list of transactions and when you print there is a header that covers your transactions. Therefore, you do not see all of your transactions. I have called about this and spoke with three different people who always say the same thing, "I will put in a ticket to have it fixed and someone will call you." Did they call any of you because they certainly did not call me and it is not fixed. Horrible customer service!
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June 2023 by Steven F.
This bank is a borderline criminal enterprise. Their mortgage payment method is exhibit A in what I hope will become their undoing. So, everyone has a 15 day grace period. Now, if you submit your payment electronically after the 10th of the month, they will astonishingly take up to 6 DAYS to process this instantaneous transaction AND then charge you a late fee which is between $150-250 or more. The obvious reason they do this is to charge obscene fees they're not entitled to a/k/a free money. If this were not bad enough, they actually acknowledged on the phone that they're aware of this "glitch" and are working to speed up the transfer time. So, they know they're at fault and they don't care - they're gonna go right ahead and keep collecting illegal fees. And, oh, they're not really working on it - this has been a problem for well over a year. A 10th grade understanding of coding could fix this problem in minutes. In short, unless you don't mind being charged exorbitant, unearned "fees" find another bank.
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May 2023 by Lise Vachon
Wonderful service over my 25 years with it! They have updated all their services also in dealing with foreign countries. This bank offers interest on checking as well as savings accounts. It is a bank still interested in families! Very unique!
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April 2023 by Paulmichael Kazas
A true treasure of the Maspeth and surrounding communities. Their professionalism, kindness, service, support and stellar works perfectly reflect the personal commitment the bank, its managers and employees have in making our communities safe, clean, attractive and prosperous.They have been an icon for the business and residential sectors to lend assistance where possible so they can prosper and grow as well as for the families and community groups that are the foundation of any community.Maspeth federal Savings promotes the local community and supports neighborhood groups as well as hiring locally. They also provide those whose major in college is business administration/banking an opportunity to start and build upon their profession.For decades, Maspeth Federal has been the heart and soul and has provided the stability needed so that Maspeth and surrounding communities may keep their home town appeal.With profound appreciation, we thank them.Dr. Paul-Michael Kazas
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March 2023 by Anya Wehbe
I have two savings accounts. One is active the other one the bank decided to send to NY unclaimed money without calling me , or telling me why they do it . Very unprofessional. Be careful with this bank , they can cancel your account when they want . On the phone they said everything is good and both saving accounts are active . I go to the bank , they can’t give me my money back .
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December 2022 by dark lilith
would give 0 stars if i could. unhelpful and unprofessional workers, especially the short little blonde guy.
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August 2022 by CD DeJesus
Been with this bank for over 20 years. But I never use them. They have prehistoric technology and call it being “personal”. They make you go into the office to open a simple checking account. Make you apply for mobile banking. Their hours are that of a neighborhood bank. So if that is what you are looking for then they are for you. They have nothing to offer except old tired practices that attempt to shame you and embarrass you. You are better off with a nationwide chain.
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June 2022 by Weronia Kwiecinski
Have been banking here since it was a small local bank back in the 1950' s. This is one bank that goes the extra mile for its customers. Convenient hours, drive-through banking, ample parking, and great employees. A few relatives have moved from the area and STILL bank at Maspeth Federal. Very community-minded with its sponsorship of the yearly parade, free concerts, etc. Just like family (maybe better---LOL)!
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June 2022 by Paul Ng
Great customer services !
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May 2022 by Stan Moy
Can't even log on anymore for the past 2 years, maybe 3. My wife called to reactivate her online account and they can't even help her. Our online accounts used to work until a change or upgrade was made to the system. All steps were followed to reactivate and is still not working. The online reps are not at all helpful. Luckily MSF is not my main account.? They suck.
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December 2021 by Michael Harry-ford
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December 2021 by Samrajyam Meda
I have a good and trustworthy account manager that allows me to withdraw my profits anytime I want and I can monitor everything going on in my account when she is busy trading with her expert team and I don't have issues with pending withdrawals. I must admit that she's a very honest woman. I have no way of thanking her than letting people know about her services and recommend her for everyone to trade on her platform. She's 100% accurate and up-to-date. Kindly contact MRS loyce green
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March 2021 by Sean D.
Excellent bank that serves the community so well. I am so impressed with the positive work ethics of each employee. Strongly recommended!
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February 2021 by Ana b
Very rude staff like extremely rude. They wouldn't let me withdraw from MY OWN account. My name is on the bank book and i had MY ID. DO NOT BANK HERE. horrible. not to mention the drive through literally takes 30 mins for a simple transaction.
