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January 2024 by Scottee Beanz
Greatest bank on Garmon Avenue by far! Michael is a God! He went above and beyond to help me out with some issues I was having with my account. he took time to sit down and go over everything with me. He educated me and made me feel very comfortable. I am very grateful for his time!
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November 2023 by Sandra C.
I called the branch frantically this morning as I couldn't get through to customer service last night or this morning I spoke to a very lovely young lady named Ariel (like the mermaid) Who went above and beyond to get me to the right person to speak to in customer service and she even called me back an hour later to make sure that I had taken care of my issue which I completely appreciate it Although I have been at this branch for quite a few years now and have never had an issueThey have accommodated me over the years with my ever-changing issues and life good going capital one!!
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October 2023 by Monique Martins
Christina was wonderful, she took the time to assist me with an issue, even though the branch was closing in 15 minutes. She was so kind, understanding and efficient in solving my issue. Thank you
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September 2023 by Leslie Austin
Got what I wanted. Just took me time and efforts.
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May 2023 by Bennzz
Just came from this bank to withdraw my hard earned money and got a nasty attitude from 2 ladies who work there. Firstly, I made a large withdrawal and was profiled by one of the ladies, so she then toss my ID and documents to the next lady to her to do some more profiling even after giving them 2 forms of ID. I will not go back to this branch again.
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May 2023 by Brenda joseph
Just came from this bank to withdraw my hard earned money and got a nasty attitude from 2 ladies who work there. Firstly, I made a large withdrawal and was profiled by one of the ladies, so she then toss my ID and documents to the next lady to her to do some more profiling even after giving them 2 forms of ID. I will not go back to this branch again.
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May 2023 by Jay Fay
So went to this branch today and tried to pull $11k cash out of my account and was told all I can get is a check, was even told my account had "suspicious activity" so it's suspicious for cash but not a check, ok, got it. The "supervisors" here are worthless also. I'll be taking my business elsewhere of course.
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February 2023 by C. Aromi
I go to deposit the money today, and Ms. Sara helped me out at the window. She was the most kindest and informative person who went above and beyond to helping me out today. She stayed very professional with a smile on her face. Sara’s personality gave me the comfort in doing business with Capital One. This location is not my normal location for banking, but I will surely travel to keep that one on one experience.5 stars for Ms. Sarah.
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February 2023 by Claudine Dunn
My experience was unpleasant the teller (Ms Dorothy White at the Gramatan Ave) was rude. She throw my money on the counter because she asked me to insert a card from a total different bank. my question was, why would you want me to insert a total different bank card into your bank chip reader.
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February 2023 by C.A Wildflower
I go to deposit the money today, and Ms. Sara helped me out at the window. She was the most kindest and informative person who went above and beyond to helping me out today. She stayed very professional with a smile on her face. Sara’s personality gave me the comfort in doing business with Capital One. This location is not my normal location for banking, but I will surely travel to keep that one on one experience.5 stars for Ms. Sarah.
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February 2023 by Nadia Soto
The point in having an ATM is so people can use it when you’re closed. They took our or are rebuilding the atms outside so there isn’t any walk in. Highly inconvenient. Bad enough one of y’all machines always down. Go to the one on white plains or Pelham this whole spot trash.
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February 2023 by Gwen Jackson
Only 2 familiar faces but new staff friendly and knowledgeable.
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December 2022 by Wendell Garrett
I recently had an experience at this branch and it was not pleasant my mom has been a customer with this bank since it was eastchester savings bank .She asked me to go this branch on her behalf as we are both known there. My mom was told that she would have to make an appointment to have her signature verified by the manager so she could send the forms for her bonds to the us treasury i went to the branch managers office Francis Gordis and began asking her a question she immediately interrupted me and said we have nothing to do with those bonds i said my mom only wanted to make sure that she had the right forms to complete she replied i don't know if they are the right forms i only can verify the signature .She was very rude an unprofessional she said go home and call treasury direct and ask them do you have the right forms WOW .managers are usually there to diffuse the situation she does not belong in that position . Everyone else at the bank is pleasant and always helpful. I don't think the ceo and officers of this Bank would like their customers treated like this. I really hope someone looks into this .
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August 2022 by Sonia Morales
I went thru the ATM to pay my cards but it was so fast less than a minute. Nice bank
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August 2022 by SUXEL825
Full service Branch with a drive up ATM. Employees are reasonably friendly, but service is slower than other locations
