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February 2024 by jessie mayfield
The manager went around the line trying to help people and even tho my card wasn’t working I got to sit in the bank and call with no complaints
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January 2024 by Happy R.
This lousy bank is holding this senior citizens savings account money hostage. They won't tell me why other than it's under review by the fraud dept. The fraud dept tells me I need a reference number before they will talk to me. I haven't received this number and they keep telling me to wait for it. I have answered every security question they have thrown at me but it doesn't matter. I've lived in the same home with the same phone number so that's not the issue. Stay away from this bank.
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November 2023 by Ben Elberger
Please stop giving me offers and interstitials when I log-in to my Citibank account online. I just want to go in and transfer money, this is not an opportunity to advertise to me
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August 2023 by GSM Witless wholesale
Terrible Experience with Citi Bank Union Square - Avoid at All Costs!I recently had the misfortune of opening a business account with Citi Bank Union Square, and my experience has been nothing short of a nightmare. After months of conducting business smoothly, they suddenly decided to shut down my account and place a hold on my funds, claiming that a client check I had deposited was stolen.Let me emphasize that I have been working with these clients for years without any issues. Nevertheless, the bank took it upon themselves to call my clients and verify the check. To my relief, everything checked out and my clients confirmed the legitimacy of the check. Despite this, the bank insisted on holding my money and informed me that they would eventually issue a check to return it to me.What followed was an excruciating wait of two long months, only to receive half of the funds owed to me. To make matters worse, they are still withholding thousands of dollars from my business for over four months now. This is having a severe and detrimental impact on my daily operations, hindering growth and causing unnecessary stress.I cannot stress enough how strongly I advise against doing business with Citi Bank Union Square. Their actions have not only resulted in financial losses but have also put my clients and the future of my business at risk. The complete lack of transparency, the prolonged delays, and the disregard for the impact on my operations have left me utterly disappointed and frustrated.If you value the stability and success of your business, I implore you to seek alternative banking options. Citi Bank Union Square has proven to be unreliable, unprofessional, and detrimental to the well-being of its customers. Spare yourself the anguish and avoid this bank at all costs.
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April 2023 by Frank F.
I submtted a "dispute charge " on my CITI THANK YOU PREFERRED CARD and they graciously agreed with the vendor without consulting my side of the dispute. I paid the vendor and locked my card and will use my other cards.NP Frank Fitz
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January 2023 by Wei Ho
I went in to get my document notarized. Ms. Elsa Ortega was very nice. She gave my pointers for how to make my document more official. And she took me right away the next day when I came back with the correct document. Excellent service here in citi bank!
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December 2022 by edith hernandez
I’m so mad we came to open a account 3 months ago and they just took the money and we didn’t get a card or the money we are trying to get the money back this is the person that supposedly made the account don’t come to this bank you asked and they say we can do anything the put you on the phone for a long time and nothing
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May 2022 by Monocle
While Citi’s products are quite attractive and its accessibility can be considered above average, since I started banking with Citibank in 1996 - more than an quarter of a century ago - Citibank has been notorious for having a subpar technical support. It is ranked #667 out of the 999 by CustomerServiceScoreboard.com ; with an overall score of 26.66 out of a possible 200 based upon 680 ratings. This score rates Citibank customer service and customer support as terrible.
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February 2022 by S Ski
Just trash! The security guard, bankers, tellers & management are all completely useless and inconsiderate. The branch is too big to offer any personal touch. Stay away from this miserable place.
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January 2022 by Asaf P.
Wow this bank is horrible! I bought a house with citi mortgage and their banking services are awful, they make it unnecessary hard to do things you need to call multiple times to make changes in your account to wait 2 days for things to update in their system. Don't make my mistake go to a different bank, any other if you can!
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October 2021 by Vitaly “Plz Follow my followers” Ivanov
Great branch
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September 2021 by Henry F.
First off, sorry to post on this particular location, but Citi just screwed me over hard. I've been working on creating a small hardware project. When I bought chips to use on this project from Aliexpress (about the only place you can find chips right now with the huge shortage around the country) I was instead sent 10 little garbage pieces of metal. Ali being the garbage site it is refused to refund me. So I escalate through Citi who has a dispute center. Even with evidence uploaded, a video of me opening the obviously incorrect package as it's sealed with the original tracking number printed clearly on it, and showing what came out being absolute garbage and that I was scammed, they chose to side with the scammer. They say in their resolution center that they attached the response they got from the scam artist, nothing could be found. No surprise. The scam seller refused to talk with me, why would they talk with a bank? What reason could Citibank have to side with a scammer they never even talked to instead of one of their own customers? No clue, but there's a lot more I could say that would get my post here on Yelp removed. Absolute trash, thanks for the scam Citibank.
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September 2021 by CEo From Wildcraft
Scam! Stay away! Veronica Vitelle manager of this store will never return your phone calls! They are so unresponsive- they just want your money but there’s zero customer service! My checks bounced for “fraud” and they don’t call or pick up the phone. Nothing. I’m done with them.
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July 2021 by Ralph T.
Fell for their advertising and got a Citibank credit card. We always pay in full by electronic checking each month. Despite sending the payment a week before due we were charged late fees each month. The first month they waived the fees but after that they said the courtesy was once only. Citi is the ONLY place that our payments are late. Cards are now in the trash!
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May 2021 by big kid
Scam! Stay away! Veronica Vitelle manager of this store will never return your phone calls! They are so unresponsive- they just want your money but there’s zero customer service! My checks bounced for “fraud” and they don’t call or pick up the phone. Nothing. I’m done with them.
