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February 2024 by Peace H.
Do not use their service on queens blvd in forest hills. They tried to charge me for extra insurance when it was already covered by my insurance company. Then, had an attitude when I refused to pay.
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January 2024 by Gregg Sugerman
Had a great experience renting from this branch. I was in a bit of a bind but Kevin made sure I was well taken care ofHe exemplifies what good customer service should be.Cannot say enough positive things here.Aside from the actual rental process (seamless) the office is clean, well taken care of, and everyone there seemed extremely nice.
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November 2023 by C Tomasko
Walked in on Sunday evening near closing time and needed to rent a car without a reservation. Hector and team quickly rented me a car and quickly had me on my way. Very nice, helpful, and friendly staff.
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November 2023 by Seth Johnson
GREAT customer service and a short walk from Moynihan Train Station!! I recommend working with Hector. He took great care of me and the transaction felt like a regular conversation. I give 20 out of 10, highly recommended renting from this location and ask for Hector ??
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November 2023 by Emon Maasho
I had the pleasure of being assisted by Kobie, and I must say, he is the epitome of service-minded and problem-solving. From the moment I walked in, he greeted me with a warm smile and a willingness to assist. Kobie went above and beyond to ensure that I had the best rental experience possible. He resolved an issue I had with my reservation swiftly and walked me through the next steps in a great manner. His dedication to customer satisfaction is truly commendable, and I highly recommend working with Kobie for an outstanding rental experience.I'd like to mention that Morgan also did a great job and solved my issue with a flat tire in an out most customer-friendly way. Together, Kobie and Morgan provided exceptional service, making my experience smooth and enjoyable.
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November 2023 by Yvette Brown
11/09/2023 -I reserved a compact car from Enterprise through Expedia for pick up at the Enterprise office at 106 West 24th Street, NYC. Because I had to change my pick up time, I called the location and spoke to Kobe Hamm, a Management Trainee. Kobe was professional, accommodating and friendly and made the change a breeze.When it came time to pick up my Toyota Corolla, I met Hector Rodriguez, Sr. Customer Service Rep behind the counter. Just like Kobe, Hector was professional, efficient, accommodating and affable. Hector, apologetically, informed me that there were no Toyota Corollas available, but he had upgraded me to a Nissan Rogue. Well, I was as happy as a clam there were no more Corollas once I saw and drove the Rogue. Hector was kind enough to show this technology challenge individual, how to couple my phone to the car's blue-tooth system, the gear mechanisms and all of the Rogues technology. He was very patience and knowledgeable.I've made dozens of car rentals in the past and most of those company's personnel treated me as if they were doing me a favor by using there service. This was NOT the attitude at Enterprise's 106 West 24th Street, NYC location. Kobe and Hector's demeanor was welcoming and jovial, making it a pleasure to do business with them.I will continue to use this Enterprise location and staff for as long as I have car rental needs.Thank you Kobe Hamm, Hector Rodriguez and Enterprise for a great car rental experience. It's the little things!Y. Brown
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October 2023 by Evelyn C.
I had an excellent time when I rented a car from Enterprise. They were responsive to customer needs and provided a solution when I inquired about unclear charges. Lucas was extremely helpful in explaining the specifics on the detailed receipt.
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October 2023 by SteveNicole L.
I was feeling a bit anxious as this was my first time visiting New York and I was driving in from Philadelphia, where I had a work conference. After successfully navigating through the chaotic New York rush hour traffic at 4:30pm, I arrived at my hotel which was directly next to the Enterprise Car Rental located at 106 W 24th St, NY 10011. I walked into the office where I was greeted by the amazingly patient, professional, friendly and completely comforting, Kobie Hamm. I was concerned that I was going to have to drive the car to the nearest airport, however; Kobie made me feel so very comfortable and put my mind and nerves at ease with his reassurance that he was taking care of me and returning the vehicle at this location was not going to be a problem at all. I was BEYOND GRATEFUL for Kobie and his kind and extreme professionalism. Kobie offered me to go ahead and check-in to my hotel and then we completed the car return and Kobie was so awesome and friendly, he even wrote down a few suggestions on a post-it, of local places for me to visit that he thought I might enjoy. AMAZING SERVICE from beginning to end from Kobie! Thanks again Kobie and Thank you Enterprise Car Rental for having such an awesome employee on your staff! I have faith that Kobie is going to continue to succeed and do great things no matter where he is! GOD BLESS!!
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October 2023 by Alexandra Irvine
First time renting here and will definitely be back, smoothest rental experience in nyc to date! The branch manager, Charlene, was very professional and a pleasure to work with and personally stepped in to make adjustments to ensure I was happy with my rental. 5/5!
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September 2023 by Cristina F.
If I could give 0 stars I would. Do not trust this company with renting a car. I booked a car and they called me the night before my trip to cancel (even though they had confirmed with me twice that same day). When I asked why they said they didn't have cars and when I asked if they could help me or give recommendations they said they could not. Terrible customer service and we were left to figure things out on our own.
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August 2023 by Jose Moscoso
Couldn't have asked for an easier, more delightful process. Morgan and Coby were incredibly professional, helpful, service, and customer oriented individuals. What a team of lovely hospitable professionals! I'll be back!
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August 2023 by Iskandar Sharipov
August 7, we picked up the car and dropped it next day. It was Chevrolet Malibu. Our trip was from NY to Chicago. The pick up and drop off process was smooth without issues. The car was in a good condition, it was my first experience renting a car. I am very satisfied, much appreciated for your service.On the document they sent, the drop off location was back in NY, but when I called to customer service yesterday evening at about 9:24 pm, the lady on the was helpful, patient and supportive, resolved my query. Overall, the experience was good. Will recommend to my friends and will be using in the future whenever I need it
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August 2023 by Emily Carlstrom
Best car rental experience I have ever had (especially in Manhattan). The staff is exceptional - so friendly, helpful, and explained everything in detail. I will definitely be a return customer! The two women working behind the desk were fantastic (didn’t get their names) and so was Maria in the parking lot! The check in and return process was quick and easy, and we even got upgraded to a nicer car.
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August 2023 by noyan carlos
I recently had the pleasure of renting a car through a renowned car rental service in the heart of New York City, and I must say that my experience was nothing short of exceptional. From start to finish, every aspect of the process was smooth, efficient, and customer-centric.Highly Recommended
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August 2023 by Alexandre Lanson
Impossible to rent the car I booked 2 months ago due to the fact I have a french debit card. They are requiring a credit card...unless you book from airport. The unfair part is that I gave this card to book 2 months ago without any alert from the company. Fortunately your competitors allow those cards which are the only ones available in Europe. Without your competitors, I won't have been able to have a car. You won't see me again. I especially didn't appreciate your "well, that's not my problem" with a side smile, with absolutely 0 willingness to solve the issue.
