Roche Bobois is a leading high-end furniture brand known for its exclusive, made-to-order designs created in collaboration with renowned designers and Haute Couture fashion houses. Their collection includes sofas, armchairs, tables, beds, wardrobes, storage, and accessories like lighting, cushions, and rugs, all crafted with high quality and customization in small European workshops. Customers praise the friendly and helpful staff at Roche Bobois stores, particularly highlighting the dedication and kindness of employees who go above and beyond to assist with fabric choices, color schemes, and delivery details. Store representatives, such as Irina and Azi, are described as knowledgeable, patient, and responsive, providing full service that includes visiting customers’ homes to help coordinate colors and ensure proper fit and delivery. Many reviews mention the excellent customer service, with staff responding promptly to questions and addressing concerns effectively. Despite some initial frustrations with delivery times, the company’s managers, especially Sandro Mardkha, are recognized for their sincerity and ability to make things right quickly and courteously. Customers appreciate the seamless experience, the beautiful furniture pieces, and the reassurance provided through delivery services that check for elevator and corridor compatibility. Overall, Roche Bobois offers a welcoming environment with a focus on personalized service and high-quality, customizable furniture.
Irina at the Upper West Side store was extremely helpful, friendly, kind and easy to work with. She went out of her way to help with my order. Thank you
October 2022
Wonderful, welcoming store with beautiful products! We worked primarily with Azi, who is incredibly knowledgeable, helpful, and responsive, but the rest of the staff are also great (shout out to Roch and Sandro). We cannot say enough about how pleased we are with our experiences at the UWS store and the delivery process.
July 2022
I’m in love with my gorgeous Roche Bobois rug, pillows & piece of art and I can’t wait for my custom made chair to arrive. I’m also very happy with the beautiful way I’ve been been taken care of by Roch & the others in the UWS showroom. It’s been a pleasure every step of the way!
