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March 2024 by Kwame Carroo
Had a good experience at this store today. I made a call an hour prior to see if they had an item I wanted and they did. They walked me through the process of buying the watch...was patient...and very helpful. They set aside the watch for me and kept it until the time i arrived. That's a A+ customer service. They greeted me upon arrival and the staff member Joey was helping me throughout my purchase. I had a very good experience and I picked up my first watch today.
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March 2024 by Nile Ellis
I Always have a great experience at this location , i have been a regular here over the past 3 years! Very helpful and patient team!!! shoutouts to Joey , luz & miya!
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March 2024 by Gustavo A. Moncada
Visited the Swatch store at the World Trade Center today, hoping to add another watch to my collection after a great experience last weekend. Unfortunately, this visit was nothing short of disappointing. The service took a nosedive thanks to the in turn guy who clearly wasn't in the mood to help. My simple follow-up questions about the Swatch x Omega collection seemed to irritate him to the point where he suggested I leave and come back another day. This abrupt and unhelpful behavior was a stark contrast to my previous visit. I strongly advise against visiting this store during the Tuesday 7pm shift to avoid such unwelcoming service. Definitely looking to make my future purchases at a different store.
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January 2024 by Anas
Not many watches in stock and no band collections at all
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January 2024 by Peter Pontius
I was able to finally purchase a MoonSwatch here, on a Saturday morning. The line was short and moved quickly.
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January 2024 by Michael Reyes
I visited on a Friday evening, and with just one employee assisting four families simultaneously, it seems Swatch couldn't possibly have a skeletal crew right before Christmas. I eventually decided to leave.
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December 2023 by chicken soupe
Every time I travel, I get the city’s destination watches and coming to a Swatch in NYC I didn’t realize there was three swatches for it! The salesperson with curly hair was very kind in helping me out in trying all 3 on and let me spend time deciding, really recommend coming here.
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December 2023 by yocheved benenfeld
I just had an extremely disappointing experience at this particular swatch store location. I went in to return a watch that I had recently purchased at a different location. At the time of the purchase I confirmed that I would be able to return the watch at any other location.I am a religious Jew which is obviously determined by the way I look. And when I tried to return the watch at this location ( World Trade Center) I was told that they cannot accept the return because there was a slight rip on the outer packaging of the box and they didn’t like the way the watch was packaged. They said they were uncomfortable taking it because it is not a watch that they sell in this store. Now this is obviously a ridiculous claim because the watch was clearly unworn with the stickers still on it and none of this being the company policy. It seems as though they were looking for reasons not to accept the return. They were extremely unkind and Unhelpful not trying to help us in any way very clearly trying to inconvenience us. Unfortunately there is no other logical explanation to what I experienced other than blatant antisemitism. I am saddened and disappointed by what I experienced today. And I hope that swatch takes the necessary steps to ensure that such treatment of any customers never occurs again at this store or any other store. (Attached is a photo of the “damaged packaging”)
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December 2023 by SKroots
For approximately a year, I have been trying to add to my collection of Bioceramic MoonSwatch watches.I visited the Swatch store to check on the availability of 'Mission to the Moon' and 'Mission to Mercury' to add to my collection of Saturn and Mars.The sales young lady was helpful courteous, professional and knowledgeable about the collection.I was happy when she told me that both of my choices were available.I now own four MoonSwatch and my girlfriend who purchased a 'Mission to Pluto' now owns two.
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November 2023 by Alan Liu
Very kind staff! Spoke with Myah (hope I spelled your name correctly) and Demi as I came in looking for a watch, they gave me all the information I needed to know and were great to converse with. I really appreciated that especially when I showed up a few minutes before closing. Awesome service!
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November 2023 by John Kellejian
The delightful experience I had at Swatch deserves a glowing review! The employee Luz went above and beyond to assist me in selecting the perfect watch. Their sweetness and genuine enthusiasm made the entire shopping process enjoyable. The level of customer service at Swatch is truly commendable, and I left the store not only with a stylish timepiece but also with a positive and memorable shopping memory. Highly recommend this store for both the fantastic product range and outstanding service!
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November 2023 by KC
Really rude staff. Have been to many watch stores and usually have had great experiences at Swatch, but this experience was one of the worst. The staff was so disrespectful and rude. Swatch has a nice selection and the store location is great. Probably will go to a different location next time.
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November 2023 by Nyc Closet
The staff at this location are the most helpful of all the locations. I was very pleased to get helped immediately and get lucky enough to purchase a Mission To The Moon after getting denied 2 stores prior ☺️ Amazing job!!!
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July 2023 by Bettina vS
We bought two kids watches. Unfortunateley we only learned at the cash register that the price was 5 Dollars higher than indicated at the shelf. After identifying this, the cashier admitted that this was a mistake by them but did not reduce the price to the indicated one. This was disappointing for us but we liked the watches enough to pay the higher price at the end. I would have expected different service.
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July 2023 by Marco Frias
The gentleman who assisted me and my wife was great! I do appreciate the service and welcoming vibe he provided! I greatly appreciate him. He provided topnotch fair treatment! 10 stars in my book. AA++