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January 2024 by Patricia Densmore
Had 4 new tires put on my car. They were bought through the Firestone internet by someone in my family. For some reason there was no warranty on them. Within 2 weeks I had to put air in one of the tires & this seemed to happen every 2 days. Took car back to Firestone & they said there was a piece of metal in the tire & said I needed a new tire that it couldn't be repaired. I have no idea how I would ever get a piece of metal in my tire in such a short time. Anyway new tire & had to pay the labor.
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January 2024 by M M
At 1st things were cool, then they quoted me an outrageous cost. My boyfriend picked up my car and they quoted him almost $200 less for everything that "needed" to be done. Told me I also needed new tires, which was an outright lie. Women, beware, they will try to nickle and dime you because they think you're less than intelligent. Disgusting. What a way to run a business. Needless to say, I'll be getting the work done elsewhere and it'll cost me about $400 less than what they quoted me at.
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January 2024 by Dale Schuppenhauer
Did not go to Firestone....went to Goodyear!
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January 2024 by Becca
Had an appointment, went, and they told us that they "might have enough time, they might not", but that it's gonna be a 2 hour wait before they can even look at my car. What was the point of an appointment? Could they not have just called? Why waste my time? You all suck. This was for an alignment, not like I was there for an engine rebuild or something.
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January 2024 by Tony DiPasquale
Called for a set of tires for my wife's car. They had 3 different styles and price range, made an appointment for 1pm. Showed up on time and was told I wasn't in system, and I don't have an appointment. The 2 unprofessional service members, then processed to tell me, basically we see that you called our store and we missed the call and it transfered to our corporate headquarters. They aren't here and know that we are 2 hours behind and don't have any tires for you in stock.I became very angry, and used the S--T word and the service member threatened to call the police if I didn't leave...I'll never go back again..Worst experience in buying tires lifetime!!! Stay away from that place..
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December 2023 by Darryl Johnson
Got my money back and went someplace else.Waited 5 hrs still no service. Another person had been waiting even longer.
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December 2023 by Wesley James
Service was great from start to finish price was right I left very satisfied.
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December 2023 by Amy Giogas
Had a appointment and they closed the store and didn't even let me know.
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November 2023 by J I
I arrived at 4: pm for an oil change appointment.The receptionist told me it would take about 45 minutes to an hour.I waited from 4 to 5, no updates. 5 to 6, no updates. 6 to 7 no updates.After 3 hours a gentleman came out to tell me they just started with my car.At 7: 33 my key was returned to me. This was a terrible day for me. A bad luck. Time loss.I feel bad for me ?.
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October 2023 by Aaron Mruk
Called to make an appointment for a state inspection. Took down and updated all my information and confirmed the appointment. Showed up at the scheduled time just to be told there was no appointment for this. Not to mention the completely poor and unprofessional attitude and response from the employee who simply stated we don’t do inspections past said time even though this is the individual who was spoken to on the phone and walked away. Did not even check the system to look at scheduled appointments. As a previous customer for tire and service I will no longer be using your services.
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September 2023 by Shahram Asadi
During my recent trip to New York, I encountered an unexpected hiccup that could have easily turned into a major roadblock. On a Sunday noon in Buffalo, I found myself with a flat tire and a sense of helplessness. After visiting several tire shops, I was on the brink of despair as I struggled to find a replacement tire. However, my experience at Firestone Complete Auto Care turned this potentially stressful situation into a shining example of exceptional customer service.The standout star of this story is the manager on duty that day. His dedication and willingness to go above and beyond truly made a difference. Despite the challenging circumstances, he remained patient and determined to help me find the right tire for my car. He called another shop and guiding me through the process, making sure I was well-informed and comfortable with the decisions being made.In a world where exceptional customer service can be hard to come by, my experience at Firestone Complete Auto Care was a refreshing reminder that outstanding individuals can make a real difference. Thank you to the manager and the entire team for turning a stressful situation into a positive memory and ensuring that I could continue my journey with peace of mind.
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September 2023 by Sarah Ellis
I needed to get brake pads and rotors on my son's college car. Norwood got me set up with an appointment the next day and everything was resolved by that afternoon. The communication was great. Much appreciated the easy & efficient process. Would definitely send my Niagara University student back to this Firestone in the future.
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September 2023 by Anthony Tejon
Had a nail in my tire on Saturday, August 19 and needed to find a tire repair shop ASAP. After calling around, Firestone had the best turnaround time and at a great price. Service was top notch and can't thank them enough!
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September 2023 by Brandon DiBerardino
Read the reviews - don’t come here. Had an appointment for a tire change and alignment they said should’ve only taken an hour. I’ve been here for three and a half hours already. Would never have came here had I known it was going to take this long. Damien was professional and helped me out a little but that only goes so far
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August 2023 by Maria Zwiefka
Set an appointment for inspection. Arrived at my appointment time and the service writer said he had no record of the appointment and outright claimed I didn’t speak to anyone in “his facility”. I showed him my phone with the 7 minute call and he said I must have spoken to the service department but he’s the inspector and will absolutely not inspect my car.No thanks.
