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April 2025 by Jillian Holody
I walked in not knowing what to expect and was treated very well! Michael assisted me right away and was able to get me pre-approved for an auto loan that same day. He worked with me and my needs until I had to switch locations due to a personal technicality. Highly recommend this location and their friendly staff.
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April 2024 by BEN M
Wanted to bank here instead of a big commercial bank because I have a loan through Niagara choice, but every single time I call I go to an answering machine, they can never answer the phone. No matter which branch you call.
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December 2023 by Shekira Brayley
Love this credit union ? very nice people ... and caring!!! It's the best move I made ? I'd rather be with this credit union than a regular bank ?!
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December 2023 by Tom Dowd
Went to this business in order to obtain a vehicle loan. I had already had a loan with this place in the past in which I paid my loan religiously every month.I had over a 700 credit score when I applied.......I got denied a loan......Needless to say will never deal with this place ever again........
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October 2023 by Craig Acton
The vibes here are excellent and the efficiency of the staff, being able to get in and out quickly is such a nice breath of fresh air!
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April 2023 by Paul H.
Nice people, always a kind word. And I know that I can be a full some times, but they help me out with a smile on their face and I would recommend this credit union,as one of the better ones that I have done business with!so thanks and I hope you get to see them in person.
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January 2023 by A Mathewson
Friendly and pretty
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September 2022 by Joey Krebs
A real bummer that Melissa isn’t there but I still like my bank very much. If your messing with a big bank your wasting your time and money
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August 2022 by Keith Milbrand
I was told to go to the NT office to meet the loan officer it will take 5 minutes they said , we’ll the 1st time in there I sat for 30 minutes and spoke to nobody finally the loan officer came out and took the person ahead of me and told me after her we will be going to lunch ?????? I left pretty upset , went 2 hours later because my contact person told me to ask for the manager, I stood in line 15 minutes just for the teller to say sorry we don’t have a manager at this office. WHAT? So that was 45 minutes out of my busy day wasted because I still haven’t spoke to nobody that could help me . My advice to everyone trying to visit this office is to clear the rest of your day before going there , because this is the worst customer service I’ve seen in a very long time, I won’t be returning.
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August 2022 by sally bennett
Always pleasant, always willing to take the time to help answer questions, very helpful in speaking to you about things you can do to get the most for your money. I would rather keep my money here rather than a bank.
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December 2021 by Bobbi Rung
Website is always down, the banking is horrible they will reorder your transaction to profit on as many overdrafts as they can I will be closing my account soon 1 more loan payment and done. They hold direct deposits and card transactions extra days.
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September 2019 by Henrique Schuldt Langner
very very good
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April 2019 by John Hofer
2 times now overdraft protections have been enabled on my card, the wonderful hold placed on money at the gas pump had me make a mistaken assumption I had money that wasn't there at the time and they slapped me with fees for 3 less that 5 dollar purchases... isn't it illegal to enable this without my consent? Even if it is what am I gonna do I'm just a lowly person with no ability to summon up the hundreds in paperwork it would take to even complain about it let alone actually make an impact.
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April 2019 by Dennis B
Usually only see one teller. Wait time increases very fast. Pleasant tellers.
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May 2018 by Pamela Mordick
I have been a member for this credit union for quite a few years now. I do have to say I easily prefer them over a standard bank in my community. They make completing regular transactions each time in person or by phone easy and the staff is friendly. I most recently needed assistance with obtaining a loan and worked with Anna Eodice at the NT location and I feel she went above and beyond to truly help me and not just process a request. She helped me look over my options for me to make an educated choice, answering any questions about loans and consolidation, and was in contact with me multiple times a day, even staying past hours to assure I could get the loan when I needed it. Highly recommend working with this FCU and Anna!
