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November 2022 by E. SL
Charles at this location is very helpful and knowledgeable. I wish all employees at Spectrum were like him.
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September 2022 by Ray Taylor
I just want to talk to a customer service person. They tell me it will cost 5.00 ??? Realy
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September 2022 by Karenza W.
Specifically Steven Dillion was very Helpful. He was very patient with me and my Other Half. We were told over the Phone that we had to go down to the Spectrum Office and have something they could not handle of the phone, done in Person. We found out that the Spectrum Office in Oneonta Closes at 7pm. It was 6:35pm. We ended up getting there at 6:50pm and walking in to just Steven there. He was cleaning the lobby and building and taking care of things. The place looked and smelled great. Good Job Steven So Far. Steven informed us that the office closes in 10 minutes. He said that he would Get it done and Help us. That's exactly what he did- and SPEEDY FAST TOO!! He was very Professional and Handled the Matter Quickly and Very Painlessly We really appreciated the Selflessness Demonstrated By Steven and how fast he comprised our Issue. We were really Impressed! Thanks Steven!
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September 2022 by Blackout Calidor
Horrible customer service, claims its not a spectrum mobile store yet it is and they have a badge saying spectrum mobile expert. Gave me a bad sim car and refused to take it back without force, do not go here unless you are willing to fight for what needs to be done.
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June 2022 by Bobby H.
The more spectrum increases their prices the worse the quality of service. I started out $70 per month now I'm at $225 per month. The service sucks and I wish there was a competing cable company. This is one of the worse fleecing companies ever!
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April 2022 by Jack Burgess
The cable and internet delivery is very good. Service and response is hit or miss. Once in awhile you get someone who is very helpful. Usually not helpful and no one is responsible. It's a faceless corporation.
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March 2022 by Tracy Thompson-Mack
Not a fan of Spectrum itself. But the women here today were knowledgeable and did their best to get through the line quickly. They also did very well with a difficult customer before us. I wouldn't have had their patience. Definitely 5 stars to them!
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November 2021 by Dylan Rushton
Decent service, but they have their moments.
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September 2021 by Chris Hannah
Fastest internet in Oneonta
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March 2021 by Sarah Cline
I like the place its clean and friendly, easy for a handicapp person to get into and out of
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March 2021 by Honeysweet Jcn
Returned cable box for exchange, service was quick,friendly.
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January 2021 by Jennifer A.
This company is awful and they have a monopoly so they feel they can treat their customers any way they want to. They will give you a special deal on your first year or two and then to thank you for your loyal service, they jack your price up a hundred dollars or more. It takes forever to get a service call and it takes forever to get someone on the phone. They tell you they will be at your house at a certain time and leave you sitting there for hours waiting. I can't say enough bad things about this company. We need to have more providers to choose from and get rid of the monopoly that Spectrum has. I would stop using them for my business ( ) but I have no other choice if I want the high-speed internet. Frontier is hopeless. That is your only other choice.
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December 2020 by anna marie
We live on a populated highway and have little to NONE wifi. Had multiple people come out to look at it....no change. I had to move into a dorm for college just to participate in online meetings because spectrum wifi could not handle it. DO NOT PICK SPECTRUM IF YOU HAVE OPTIONS.
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November 2020 by RayLynn sherwood
Got fed up with calling every month with the same issue..time after time I am told they are aware of the problem and working to fix it..8 months have passed and I still have the same problem and they aren't willing to adjust my bill or anything because of this problem... code 1999
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November 2020 by J III
Humanity vs ItselfIm out.
