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February 2024 by Joan Albano
I come to this store not only for work purposes but recently went for my personal account. Will and his team are absolutely phenomenal. They assisted me with my upgrade, account info, phone plans and accessories. I will continue to go to this store because of the service I received. I will be returning soon for other items I need for my phone. Thank you for the superb services!
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February 2024 by Pam Smith
Best Verizon store I have been in for multiple states. Fast assistance, friendly, helpful, patient- I would come here again! Great Verizon store.. Bryce & Jazz are very helpful!
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January 2024 by lynn George
These guys were incredible. Made it so easy to change from my iPhone 8 to my new 14 recommend them wholeheartedly.
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January 2024 by Eileen Perry
Chris was helpful and friendly! Replaced my screen covers and case quickly and perfectly!
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January 2024 by thomas mccorry
Outstanding service from Will and the team. I had to port over a line and do four phone upgrades. They made the process as seamless as possible and made sure I got the best deals available. I would definitely recommend working with this helpful and knowledgeable team.
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January 2024 by Mark Miller
Thanks to Eddie for a smooth, hassle-free enjoyable experience setting up my son's new phone. And thanks to Will who alerted us to a great deal for my son's upgrade while he helped out a couple weeks ago with my daughter's new phone setup. Needless to say every staff member I've come in contact with in this store is great. See you at the next upgrade!
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December 2023 by Marcie Bartolotta
Relatively quick; friendly and solved the problem!
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November 2023 by Tracy Haelen
Bill helped price plans and phones. Will assisted with setting my new phone and plan up and has excellent customer service skills. Usually it's stressful to go to Verizon and this was a new, positive experience.
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October 2023 by Matthew Fumia
Awesome customer service!
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October 2023 by Priscilla Baker Jones
Eddie was incredibly knowledgeable and helpful patient too! Totally professional.
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September 2023 by Carolyn Montanaro
Just upgraded two phones on my plan. Wireless Zone has the absolute best customer service. Will has so much knowledge. Wouldn’t go anywhere else!
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September 2023 by Katie Lee
Will Polito was terrific. He went out of his way to ensure that our daughter’s new watch was working before she started school. We did not purchase anything but we got the BEST customer service. He helped us get our cellular plan working fully on her watch. He also gave us tips as a parent himself on how to set controls. He alerted us to several great deals on upgrades to our current phones in a way that was helpful and not pushy, informative but not pressured. Because of his great attitude and helpful nature, we intend to go back and buy new devices from him. Thanks Will!
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September 2023 by Maureen Carpenter
Verizon Penfield is the best. Every rep and manger and owner Dave!! So very helpful and so patient with all of my issues. Like a phone that was dropped in the bay!!! ?. Thank you!! Will continue to use them for all if my phone business. 9/13/23
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September 2023 by Victoria Zelin
Bill Lorenzo at Wireless Zone in Penfield NY helped my husband and I upgrade our iPhones—the best experience EVER in a tech store, for me (who’s skittish around phone tech). I felt highly taken care of and sure that all would go well from start to finish.
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July 2023 by Jimmy Lincoln
These guys are incredibly friendly. But beware that they will charge you more because they aren’t technically a corporate Verizon store, they are just an authorized reseller. So they will charge you for stuff you can get for free at the Victor Verizon store (since that one is corporate-owned and operated).
