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November 2023 by F. L.
The pick up was a little bit of a process. I was under the impression that I would have 24/7 assess when picking up the van but when I got there, they have the key box; but only to drop off not to pick up your keys. The attendant Ali was super rude when I got there, only thing he said to me was I have it full you return it full. That was it.When I came back to drop off the van, the same attendant Ali was there and was so disrespectful. We thought we had filled up the tank but it was about 1/12 away from hitting the full line. He walks up to the van and goes no it’s not full.Before we knew it he got into our rented van drove to the gas pump and started putting gas in the van for four seconds (that how long it took for the gas handle to pop, indicating that the tank was completely full) all while the van was still running.This was super dangerous especially with my fiancé and in laws standing there with me. I was still in the process of finishing the rental process so we were going to put more gas in but never got the chance to make the situation right because of his forcefulness. The service was just horrible. I will never, ever, ever, never using them again.
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September 2023 by Kelvin
The process was easy (pick up and return) Ali was patient in explaining everything. The van was fairly new under 10K miles, however, it smelled bad and the radio’s volume control did not work… it was either no radio or really loud radio… I was in a pinch so I put up with it….recommendation for uhaul… please invest in cleaning the inside between rentals…..I’ll gladly pay a bit more for a better experience.
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September 2023 by Peter Andersen
Great service, friendly staff, and good location.
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June 2022 by Tenzin jamyang
There is guy called Ali. Wonderful way to talk and very helpful. Thank you Ali.
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April 2022 by rgalunas
Easy only one issue i would like the dolly to be included.
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January 2022 by Adam M.
This place is the worst, I scheduled for a 24/7 remote pickup and when I go there they said they only do hand delivery even when a person is there working. I would never recommend this place or UHUAL again. I made an account just for this review as I have never been so livid. Ruining a move like this while all of their trucks are plastered with 24/7 advertisements.
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May 2021 by Johnny Y.
It's not quite what you expect for a U-Haul rental area since it's within a gas station. What is great about it is that if you are moving from around that area it is quite convenient. We don't even have to do much! As long as you have the app and do all the work yourself on it (5 mins tops). You're in and out! We got the green on the app and guy gave us keys and we were good to go! Would I recommend it for big moves... I would say not really. If you're moving from an apt to apt. Then yeah sure! If you don't have that many things to move but need the assist then yeah! Small tip though. When you return your van/truck. Make sure to drive back down on Woodhaven and hang a left to the gas station. I drove back on that local street. Due to traffic it was almost impossible for me to make that left and have a line of cars honking behind you and if you can. Weekdays is probably best to use them!
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March 2021 by Azeddine Makhloufi
Very good service. Even in the middle of a pandemic, The pick up and the drop off was very smooth, easy and fast. The pick up the truck was like new. I will definitely recommend this Uhaul location.
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October 2020 by Kenneth Ross
Pick up was scheduled for 330 PM (Make note of the PM, it's important) on a Sunday. It was only until after 5 did the rep ask for our license after being put on hold with uhaul for an hour and a half without any positive result. The mobile check out also did not work. Instead, we got a message that the truck is for hand delivery and to wait for the location to open at 10am (see why it's important?) On the same day.IN ADDITION, this is not just a uhaul location, it's also a full service station. When we went, it was ONE guy juggling uhaul assistance, fueling, and shop inquiries.Long story short, if you're getting a uhaul, don't get it from this location.
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October 2020 by Richard “Rich” Guerrero
Everything about this company, not the actual retailer, is garbage. Their app never works, and their trucks are trash. We couldn’t return the truck after trying several times, as always and the customer service is terrible. No type of help. Stay away from this company. Absolute garbage.
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October 2020 by Azeddine Makh
Very good service. Even in the middle of a pandemic, The pick up and the drop off was very smooth, easy and fast. The pick up the truck was like new. I will definitely recommend this Uhaul location.
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September 2020 by Joseph
They really should NOT be a uhaul dealer. He had no access to the system at all. He did not have any of the equipment I reserved. There was also a problem starting the rental through the app, so he referred me to the 800 number..... it took 2 hours of being on hold to finally get the keys. Thats 2 hours I paid movers for nothing and extra wasted time now that I had none of the dollies that I reserved. The worst rental experience I have ever endured and I will be fighting them for some money back as I had to pay twice the time to the movers.... and they still charged me for all the equipment they did not have.....
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August 2020 by Kenneth Rosas
Pick up was scheduled for 330 PM (Make note of the PM, it's important) on a Sunday. It was only until after 5 did the rep ask for our license after being put on hold with uhaul for an hour and a half without any positive result. The mobile check out also did not work. Instead, we got a message that the truck is for hand delivery and to wait for the location to open at 10am (see why it's important?) On the same day.IN ADDITION, this is not just a uhaul location, it's also a full service station. When we went, it was ONE guy juggling uhaul assistance, fueling, and shop inquiries. Long story short, if you're getting a uhaul, don't get it from this location.
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June 2020 by Karen E.
We had reserved a UHaul van ahead of time. I tried calling multiple times to ask if they had parking to leave the car while we UHauled - they never picked up nor returned the message I left. When we arrived they didn't have our van and couldn't have been less concerned. Seriously, the guy was downright laquidaisical, particularly after making us wait in a difficult to social distance situation just to shrug his shoulders at us, say, "it happens," and suggest we call the main Uhaul # to try to track down a van/truck in another location. I understand sometimes renters don't return a rental in time but they never called us to let us know, picked up their phone, nor so much as have a 2nd van in their fleet. They owe us wasted Uber fare there and back and 2 hours in a tight timeline day.
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March 2020 by Juan M
My relative and my self rented a U-Haul van at this location and at the returning time, we put gas in a different gas station that the one that is on front of this office. Then, Ali was complaining because he believes the tank was not totally full, then he start complaining because we should put gas on his gas station and not in another place, After having checked the gas in the truck for several occasions, during all that time he kept the truck on, spending even more gas, and for more than 3 minutes he was pressing the accelerator hard to spend more gasoline and honestly it seems to me that Ali is a scammer And what he wanted was for us to put more gas in his gas station and not elsewhere. I do not recommend this place, they are very cheats and want to steal your money.Lady that was attending at this location at that same time was very nice to us.