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March 2024 by Nate Hare
I truly don’t feel that I don’t have anything nice to say, so I’ll keep it brief. The staff at this office was amazing. The optometrist not so much. He was rushing between “1 and 2” and I said that neither looked good. He questioned me, and said to try again. The second go around I said that neither looked clear to me, and said that the whole display that I was looking into seemed blurry/ streaked. He replied something along the lines that the problem was my eyes. He didn’t want to listen to the my thought that I felt it was streaked from whatever they used to clean it in between patients. Sure enough when I got my new glasses they aren’t correct. Would NOT recommend this place for an eye exam. Surely go ahead and buy glasses there, but come with your own prescription.
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March 2024 by Steve Zawacki
Needed a new pair of glassesThe ones I bought were scratchedSo I ordered a new pair of ?
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March 2024 by Jocelyn Cohen
Amazing customer service and the staff are very helpful and friendly! I love the choices they have for adults. I highly recommend!
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March 2024 by Chris McDonald
I never have a good experience with this location. I live closer to this location but will drive to Greece just because of the service I get. Today I had no choice but to go to the Henrietta location because of scheduling, and once again, a horrible experience. Not only are they understaffed, but the one person they do have felt it necessary to laugh and joke with every person she interacts with instead of just working to decrease the workload and get people out of there so that they can get on with their day. She had my information incorrect, she's loud with personal information so everyone knows everyone's business, it was just a very unfortunate, uncomfortable, annoying experience, just like it was 5 years ago when I had no choice but to go to that location.
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February 2024 by Joe Saunier
The staff was very friendly and knowledgeable. Great experience.
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January 2024 by Xyomarie Rodriguez
Dear Spanish speaker ???If you don't know English. ?DO NOT GO TO THIS PLACE. ?No one here speaks Spanish and that is not the problem, it is that they do not have a line of interpreters to help you or absolutely anything, if you do not speak the language and you do not have anyone to accompany you to interpret or someone to call to help you simply You are going to waste your time in this place. Everyone is very friendly but when it comes to language it is frustrating.You're welcome ?
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December 2023 by Linda Russell
Paid extra for no distortion bifocals. The had all of distortion when I came to pick them up.
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November 2023 by Kelsi Williams
Rude staff, the examiner rushed me, and I nevercrecieved a call back from them to get my contacts. Huge waste of money don't go here!!
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October 2023 by Sent PO
I called and received an appointment the same day. I went in with extreme discomfort with my contact lenses and in desperate need of another pair. I left with a trial pair. Awesome service and great attention!
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October 2023 by --
Saw Dr. Wu today, he was very nice. Happy with the experience overall.
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September 2023 by Michael Abraham
Unprofessional and ignorant staff. Bait and switch. A woman named Candace made my initial appointment and told me insurance would cover it to the tune of a 10 dollar copay including a contact exam. After the exam I was told it was 50 dollars and I'd have to come back twice, once to confirm that contacts did indeed go in my eye and once more to confirm that indeed they could waste my time some more.I was called for my first follow up and left work to have my appointment only to be told on arrival that my contacts weren't in and that they couldn't give me my prescription because that's 'not how it works.'I am now out an insurance paid for prescription that I can't use or retrieve and I don't have contacts.Wonderful. Don't go here. The staff doesn't have a clue. I wasn't able to test the prescription at all so no way to confirm the quality of the actual service.
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August 2023 by Ernie B.
Service is great two downsides of my experience is that the doctors are quiet and I'm deaf and a employee was staring at me with facial expressions would be 5 stars but nope one good side is that the glasses are cheap got one for 20 bucks!
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August 2023 by Camille Zuniga
I went to webster location last time dr there gave me a horrible prescription.This Dr changed it.I see perfect now.Thank you!
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August 2023 by Shannon H.
Had such a great experience here after many bad ones at the victor location. Check in process was easy and employees are much more friendly and upbeat. Also had a great selection of glasses.
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August 2023 by Jonathan_124 4
Very polite/professional staff. Easily made an appointment online. In and out in 30 mins. That includes the exam and picking out my glasses. Whole process was very easy. I'll be coming back
