September 2012 by Kelly D.
After about 2 weeks of looking I chose a sofa from Bassett. It was a bit more expensive but I could get it weeks sooner than other places, or so I thought. The salesperson said 4 weeks. After 6 weeks I called and was told it takes 8 weeks for the couch to come in. I told them the salesperson said 4 weeks and they told me she had been fired for misinforming customers. I had the couch for less than a year when the upholstery ripped. I called to have them fix it and they tried to make me pay them to fix it. I reminded them the couch was only 6 months old and had to argue with them so I didnt get charged. In order to fix it they had to take the middle cushion off, repair it and put it back on. The middle cushion started sagging a few months after they fixed it. I would not recomended them. I could of gotten something nicer for less money.
