January 2020 by Suzanne Blue
Seven work stations at customer service but never more than 1 or 2 if lucky working the counter. Wait time is too long. Once you get service, they are friendly and professional...but I dread using the customer service counter because of the wait time.
January 2020 by Miles L.
I get my gas and some of my cleaning supplies here. I like the fact that I get to use coupons to cut down the prices. It's clean and they have the supplies organized. It's nice to have this store since Sams club closed. Keep up the good work Bj's.
December 2019 by Tory P.
Growing up I used to frequent this BJ's Wholesale Club location. I have been here SEVERAL times shopping with my family. We always loved a good deal. This location has lots of TVs, electronics, and other odds and ends for purchase. Things always seem to be in stock too. This location's warehouse is quite large and usually clean. Parking at this location is never a struggle because of the large parking lot it is located in. And it is conveniently placed across the street from Marketplace Mall. Other stores in the area are a bit lacking though - not really a spot that I WANT to visit. It just sad. This location does also have its own gas station - woo! My last visit here had something lacking. I was just not really impressed at all. In the past year, I have become a Costco member. I much prefer Costco over BJ's. Costco seems to have trending products, better clothing selection, more organized store, more friendly employees.
December 2019 by Chuck Harty
Not much cheaper than walmart. 4 self checkouts open and only 1 for full service. Dosen't look like she wants to be here any more than I do. Been in line for 12 mins and only moved one spot
November 2019 by Noah Kalinowski
Good bulk supply store. Can use RIT ID as membership card, which is extremely nice.
October 2019 by brenna walton
I had to ask 5 or 6 people before finding out what I really needed. I wont go there again. Some impolite employees
October 2019 by Lex C.
The girl with the dreads in the front Desk needs a better attitude with customer service
September 2019 by Jason chu
Quality of food and service is far worse that other wholesale club, canceled mine
August 2019 by Praveen Kumar Arumalla
Best deals in coupon books.
April 2019 by Adam Zeger
Pumps won’t read my BJ’s card but other BJ’s work just fine
March 2019 by Joe Matt
A great wholesale club with some great bargains this is the place to go to if you have coupons they take manufacturer coupons besides their low prices. Great values on Meats and Seafood.
February 2019 by Kurt Mccowan
As bad as Walmart, OPEN up some Check outs.
January 2019 by James Lynch
Great Prices - savings on â›½ home & food
December 2018 by Jon B.
Have been a member of this club for a year now, honestly as a former Sam's Club member I prefer Sam's Club, but they're closed. I don't shop a lot here, but membership is only $25.00 compared to $60.00 at Costco, Costco is nicer, if I used a wholesale club a lot I would switch. Anyway, this place is fine, stocked well, good selection, clean, prices are good for large quantities. My only complaint (and I see it mentioned everywhere) is the entrance, such a weird and awkward traffic flow, it's like they purposely created a bottleneck at the entrance/exit for some reason? No clue, but terrible traffic flow. If you use wholesale clubs, this location is fine, Rochester only has 2 now, so this is the lower end, Costco is the nicer end, happy shopping.
October 2018 by Darren S.
This place never seems to enough registers open and the ones that are open seem to be flashing for a cust ser rep. The front entrance just trying to get in or out of the store is so narrow. Also the process at the end where a employee checks your cart and punches your receipt is a awful idea. Slows the customer from leaving and creates confusion and a bottleneck at entrance ,and impossible to get to or from the service desk. Thy he employee cant possibly check every item in your cart so what is the purpose of this at the end???
August 2018 by mike Grasso
I am a bit confused. I went to BJs located in Henrietta, NY. One item I was looking for is a staple item in western NY, which is windshield washer fluid. The main reason I am a member of a wholesale store is to buy in bulk items that will be consumed quickly. So what happened? Is your store manager or purchasing agents for auto supplies from a warm state? I asked three employees where this item could be found. One said it was not going to be carried, the other two had no idea of what I was asking for.
August 2018 by A B
This place is such a joke you will never save money on gas here ever no one ever has or ever will. I have to drive 20 mins to the Henrietta Bjs just to get gas because for some reason Bj's thinks it's okay to charge up to $0.30 more at at the Victor BJ's which makes it so there's nobody ever at the Victor BJ's getting gas so all the gas they have there has already gone bad because there's a quick fill up the street with cheaper gas oh and on top of it everybody from Victor goes to Henrietta so expect to wait anywhere from 10 minutes to an hour and 20 minutes So basically BJ's wants me to buy bad gas for $0.30 more a gallon if I don't want to wait in Henrietta for an obscene amount of time to get a good price. This whole place is a total rip-off not to mention they close at 9 so if you have a life make sure you don't because with BJ's you can't. It honestly feels like a four-year-old made the policies for this place. It's embarrassing angering and nauseating all at the same time. Not only will I never renew my membership here I can't wait for it to be up all it was was giving BJ's $100 for free. If you think you'll save money here you're in a Fairytale land. And as for all those reviews saying I save so much money here, those are people that never actually did the math. You'll be lucky if you break even. But don't take my word for it you drive 20 minutes to get gas and then wait 40 mins in line just to pump it then do that three times a week it gets pretty tiring. BJ's you are disgusting.
August 2018 by Grayson Kitteh
Should create a checkout line for those who uses coupons. Wasting other customers time waiting for coupon addict customers figuring out and finding their coupons.
June 2018 by Caitlyn R.
BJ's store, offerings and customer service has declined significantly since the opening of Costco in Rochester. When comparing the two - they are not even close - as Costco is way better. In rating BJ's on its own I would say it always has and still deserves a 3 star rating as it is just your average wholesale store. To improve BJ's status they need to increase the amount of vendors they offer in addition to their samples. The customer service was just not there - they need people going around asking if they can help the customer. The prices are over all a good deal and especially when they have deals on their laptops.
June 2018 by Steve Richeson
Kind of a dump. Ok prices, some major brands simply missing, but on the upside they give you coupons for some of them anyway...clean, floors, but cluttered aisles. Obviously understaffed.
January 2018 by Pamela Lindsey
Clean and we'll organized. I enjoy shopping here.
January 2018 by Sheryl Hoag
It was my first time there. It was clean, well stocked, and had a lot of variety!
December 2017 by Theresa Stolte
The store is clean and well organized. The staff is friendly, helpul snd knowledgeable about the products they carry. I look forward to trying products presented in product demos. Overall, I enjoy shopping at BJs.
June 2017 by Albert Deeley
Well stocked with items I was looking for. Had a great deal...if you bought 2 of certain items you received $0.25/gal on gas purchase. I paid $1.92/gal vs. $2.17/gal just by buyingâ€‹ toilet paper and paper towels which I needed. Customer service is helpful.
June 2017 by Denise S
I stopped at BJ's this afternoon after work to sign up for a membership. The guy at customer service was so nice and friendly. He explained everything to me! Then I went to the Bakery to get a cake I needed and wanted it personalized. The employee was so super friendly and so happy to wait on me! She was awesome!!!
I also found lots of great bargains! I highly recommend BJ's. Good experience and great prices!!!
June 2017 by Ann L.
On the outside BJs seems like a great sweet place but when I started working there I realized quickly that it is one of the most toxic environments. Karen is one of the managers I have to work with and she is a down right rude and disrespectful. I have been working for almost half a year and have only called in acouple times due to sickness and the inability to actually get to work. I work all the time and weird hours, I take people's shifts, and I do jobs I didn't even get hired to do and I haven't complained once. I will soon be quiting BJs because all it has done is add on to my anxiety and depression. I HIGHLY do not recommend going to BJs
May 2017 by Alex C.
As a FORMER MEMBER who has been to this location OVER 100 TIMES, let me explain what I used to like about them, first. They had good deals on the following: Cases of beer, cat litter, Goya products, large containers of shampoo, propane tank refills, and gasoline. Now, why I am no longer a member, having switched to their competitor: Customer service is abysmal, especially when returning bottles that the always-full return machines won't accept. The layout of the gas station is awful, and you always have to wait a long time to fill-up. They sell clothing, but stock sizes mostly for short, fat people. They NEVER have jeans in 34/34. Never. Checkout lines are horribly long. The parking lot is a cratered mess. Every thing that you can get a good deal on at BJ's, you can get at Costco, with better selection, less waiting in lines, and with people who don't treat you like you are bothering them. Also, Costco's 'store brand' is always better quality than BJ's is. And, as an added benefit, Costco is closer to me. Sorry, BJ's, but you just fail in competition. My old review that you had removed (for no discernible reason) was a reluctant 3 stars.
November 2016 by Mark M.
Nice sized warehouse with lots of sales for Black Friday, just look for the yellow tags showing further markdowns. Staff are friendly. The parking is a bit cramped, so it can be a challenge.
October 2016 by Amy Z.
So now (10/2/16) thru 10/16/16 it's 5 cents off a gallon if U make a purchase in the club before u get gas.. nice deal! Check out the side aisle down the left of the store (not sure every store's setup is the same but in Henrietta it's down the left side) on the electronics side.. all the end caps have their "clearance" items!! I got a great German knife set for cheap!! Also.. if u plan to get 42 pounds of cat litter and ur not a hard core body builder woman.. bring ur man... its heavier than ud think
June 2015 by Michael Fabian
Found everything I needed and cheap prices for laptops.