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February 2024 by anth lib
Well i wont be back.415 sat afternoon.go to sit at bar old food n glasses all where noone sitting. Female bartender us putting glasses away.we sitting at 2 chairs n 6 chairs wide is mess on bar. She passed us 3xs never acknowledge us. 2 gentlemen nxt to us glass waters n not even ordered yet..15min gone by still at other end bar worring about clean glasses but not us or mess in bar.what a joke.spent my money elsewhere
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February 2024 by Sabina Golojuch
Our server Tim was awesome even though I’m sure he was very busy tonight! Made sure we always had a drink in front of us … kept checking on hs and very friendly! Thank you
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December 2023 by Gina Jennison
This store is often out of sale items and it does take a bit of time to check out.
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December 2023 by Jodi VerWeire
The hostess wasn't overly friendly. Seemed annoyed that we were there. Our waiter greeted us and let us know he'd be with us shortly. We appreciated that and he didn't take long to get to us. He was really busy and did seem flustered throughout our visit but he was nice and was a good server. The booth was dirty and there is a lot of dust on the granite between the booths. I got a grilled chicken sandwich on a gluten free bun. It was okay. Nothing exciting. The cole slaw was good.my daughter got a burger that she said was very bland and boring.
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December 2023 by Chris Colangelo
Terrible service. The only people that seem to care less than the member services people are the people in the tire center. It’s impossible to get the tire center on the phone and member services could not care less. Their solution is to “page the tire center over and over and when they don’t pick up the store manager notices and then they get in trouble.” As if that does anything to help me. The lack of service on both of these fronts is why I will be ending my membership here and renewing at Costco. Why bother with this awful place when Costco is right down the road? One less member for BJ’s to have to “deal with.”
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December 2023 by Amy Barry
Beware of the tire center, they were completely unable to put the tires on the car saying they could not get the old tires off. This is not an older car, it simply had tight lug nuts. Sent us away with the new tires in the back of the car to find some other place to do it. Horrible experience.
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December 2023 by Sanantonio Russell
The people at the gas station is rude. Don't want to help you. Don't want to talk to you. Never again. BJ's and Henrietta
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November 2023 by Queen Bee
I'm a long time loyal Customer since Sam's Club closed "years ago" when BJ's had an excellent offer for any former Sam's Club member to establish membership @ $25. I love all the regular specials on certain products that I normally purchase so the SAVINGS are phomemanal. Additionally, most of the Associates are very courteous and professional. However I'm totally disappointed with the gross mistreatment received a couple weeks ago by 1 of the staff at Customer Services Desk + a manager named CHESLEY. They BOTH WERE VERY RUDE as well as highly unprofessional. Upon having to subsequently RETURN the large quantity of STRAWBERRIES for at least the THIRD time within 6 months due to having "gone bad" within 24 hours of purchase. The Oriental Associate (NO name tag worn) at Customer Service desk that initially assisted immediately began to "interrogate me as to when purchase was made?" Even in spite of ALREADY submitting RECEIPT to SUBSTANTIATE date, etc. NOT ONCE showing or expressing any empathy. So after receiving credit back to my cc, I then requested to address issue with Manager who was just as rude AND unprofessional! Again, NO empathy or apologies for INCONVENIENCE was ever conveyed. Upon requesting some type of compensation by explaining this is NOT THE FIRST TIME. Manager, Chesley immediately gave "pushback" stating it's NOT something that they do. When I insisted by furtherexplaining as a retiree spending gas, time, etc. I was provided a $5 gift card with her comments: "we WON'T do this again?!" Makes one seriously consider GOING ELSEWHERE. Perhaps Costco will show far better VALUE to their members by PROVIDING QUALITY SERVICE as well as PRODUCTS. NO member should have to be subjected to blantant rudeness. Especially when submitting a VALID complaint. Chesley was totalling UNWILLING to "make me whole" as a so called "Manager" by DISPLAYING an UNFAVORABLE, nasty attitude which I shoulddefinitely NOThave encountered to begin with. DO BETTER. Take note!
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September 2023 by Amy Adams
Love this place! Great how you can clip coupons on the app and they instantly download when you check out
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August 2023 by Nancy Burke
Don’t expect customer service. Give coupons cashier scans only some of them. When you question her reply is if they didn’t scan they are expired. How bout spend less time flipping your braids and perform your job or quit. Obviously you hate customer service. Went to customer service to get the coupons applied to my sale because they were not expired.
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July 2023 by Jerald Rzatkiewicz
I love to shop at BJ’s. Gas prices are cheap too. Great deli and rotecery chicken, cereal selection. Meats, fish, and kayaks too.
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May 2023 by Nancy Beach
With the exception of being short staffed at check-out at times, love this place. The variety of food, household items, cleaning supplies, health and wellness, small appliances, clothing, seasonal items, electronics, and office supplies makes one stop shopping a breeze. Oh, and member gas prices are great!
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May 2023 by Mirjam M
Bj's is a good wholesale store. You don't have a lot of choices for certain products but they have a wide variety of food, electronics, outdoor, toys, a deli and fresh food section, certain brand clothing for discounted price and seasonal items.Gas is always the cheapest around.
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May 2023 by Tim Crist
Refused to honor their road hazard warranty. Tire department doesn't answer their phone, making it difficult to set up an appointment for their complimentary tire rotations. Terrible.
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May 2023 by Susan D
None of the items for the digital coupons available. Deli closed no one has any idea when it is actually open, seemed fairly clean.
