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November 2023 by Merry S.
I recently needed to reserve a rental truck to transport some furniture to my daughter's house about 300 miles away from me. I started calling actual movers and received several quotes for the job. Finding their quotes quite expensive, I decided to get quotes for one-way rentals where my son-in-law could drive the truck and return it closer to where they live.I found a couple of places, but Budget Truck Rental was very reasonable so I reserved my dates and times with all details they needed 2 months ahead of when we wanted the truck. Since it was just after Thanksgiving holiday that we needed the truck, I knew it might be a busy time. Budget truck assured me that when it came to my date, I might not be able to get the 12 foot truck, but could get the 16 foot truck and it would be the same cost. No extra charge.A week before my date, I called Budget just to confirm all was well and things were all set for the following week. To my shock, they told me there were no trucks available for that date! They said they were trying to find a truck to give us, but so far they were not successful. I was in a panic. How dare they NOT have a truck to give me! I had a confirmed reservation! I received it well in advance of my date! I was in a panic and starting calling other rental places. Other rental prices costs were now higher than what they quoted me 8 weeks ago! I reserved something that was twice as high price as Budget Rental just to get a truck. My daughter ended up finding a truck that was very reasonable, and they assured us that this truck was reserved for us and is guaranteed to be available when the time came. We cancelled both Budget and the other place I reserved in panic.During the course of this fiasco, my daughter told me this same thing happened to them when they moved a few years ago. They booked a Budget Rental truck for their move from one house to the other. Last minute they were told there were no trucks available. They went through much frustration trying to find trucks last minute. They ended up with several smaller 10' trucks that they had to pack, deliver and repack. They also had to get a storage facility and pay for such to store their belongings and then deliver them later. What was supposed to be a wonderful experience moving into their new home, turned sour because of Budget Rental Truck's lack of a system to RESERVE and HONOR customer's requests for trucks. They explained to her at the time that they rented many of their trucks to UPS and Amazon. Of course they did this so they can rake in more money from those companies and disappoint their other customers! My daughter never shared this story to me so I didn't know how Budget Truck treated them. We got our move done, but not until my daughter and I were frazzled by having all this dumped on us last minute. I would never recommend Budget Rental. They have a lousy business practice. I highly suggest that if you are looking for a truck rental company, use another company....even if you have to pay a bit more. Make sure you ask if you are guaranteed a truck.
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August 2023 by Elianna Acevedo
We moved from Pensacola Fl back to Rochester, NY, that's an 1800 mile trip. We have 3 kids, 2 dogs and 3 cats that were with us, all in a minivan. So as you can imagine, an already stressful move...and budget made it 10 times worse.Upon pick up we showed our payments we were using 2 different cards and cash. Cash isn't accepted, no problem..my husband went to the bank and put in account so it's on our card. Came back to pay and one card wasn't accepted and due to time, they couldn't help us that day. So already set us back on time.Came first thing next morning, paid, got truck and car dolly for our kia(which they don't help you get on or inspect to make sure it's correct/safe). Behind schedule but finally on road...realized front passenger headlight isn't working (it was near impossible to drive at night -which set us back more). Truck shook like a washer. We called they told us would be a few hours for someone to come look at it. We declined as we were already so far behind schedule. Drove about 10 hours and right passenger tire had blowout. This was in Kentucky during the heat warning of 108 degree index , which we were stuck in car for 3 hours waiting for help. (It was so hot that ac barely felt like it was working). Gentlemen was very nice, showed us that there were...not 1..not 2..not 3...not 4...BUT 5 NAILS in the tire. Once it was fixed...guess what?? NO MORE SHAKING. So clearly there is little to no inspection before they send out their trucks. Now to the car dolly..oh lord! We had people stopping us that the straps were off more then a few times. I'd say we stopped well over a dozen times to put back on straps and chains so that we didn't lose our car on the expressway. When we finally made it to drop off, the car straps were off, one of chains popped and car was partially off dolly. Literally the WORST experience ever. I do NOT recommend this company. The extra $400 for uhaul with peace of mind would have been worth it and I would have gratefully paid it. Lesson learned.-Angel Acevedo-
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September 2021 by J H2
Took 2 weeks to get a receipt. Bill was over $100 more than rental agreement. Questions asked with no answers or reasoning for increase. Terrible response time. Van was filthy and tires were border line dry rotted. I will never rent there again.
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September 2021 by Jeff Heeder, II
Took 2 weeks to get a receipt. Bill was over $100 more than rental agreement. Questions asked with no answers or reasoning for increase. Terrible response time. Van was filthy and tires were border line dry rotted. I will never rent there again.
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July 2021 by Samuel Martina
I scheduled a reservation online only to find that a truck was not available for rental once I arrived. The only response I received from the salesperson was, "well, you shouldn't have been able to do that." Absolutely unacceptable.
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February 2021 by Des Deanne
when I first arrived on January 29 at 11 AM at the pick up location and Metairie LouisianaThe first truck that was given to us have a broken side mirror.We went to for the gentleman to give us another truck.The second truck that was given to us had a cracked windshield and about four places. We were told this is the truck we would need to take because they did not have any others. we took pictures of that before leaving. once we left finally at 3 pm from that location we rea
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March 2020 by Sara Smith
Used Budget in many of my moves and have had pretty good experiences.
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January 2020 by Michael Gulenko
I had a good experiens both them.
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August 2019 by Jack Roddy
Truck was old with 140,000 miles and would not go over 60 without shaking but it got the job done
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May 2019 by Joel Lee
Love them
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April 2019 by Tracy Klein
Returned truck was fithly dirty was not comfortable with condition of the truck I was given had lots of damages didn't feel safe driving
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October 2018 by Arber Deski
Great place and service
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September 2018 by Pete Geiss
Had NO issues. Rented at 9AM and retuned it at 3:00PM. Charged me for correct miles and one day. The truck drove nice and although not the newest truck the a/c worked on a 95 degree day!
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January 2018 by Kristen valentin
Better pricing than competitors. Will use again.
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August 2017 by Eric Welch
A bit costlier than others but was able to accommodate our last minute reservation. Easy in and out.
