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February 2024 by Colin Klapka
The car was great and the service was excellent. However, the process of purchasing takes too long.
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February 2024 by Anthony Gray
My experience was unbelievable!!! No other dealership in Rochester could get me qualified. Carmax got me qualified in 5min with 3 banks. I first bought a gmc acadia. I had it for 5 days and just wasn't happy with it. I returned it with no problem. I was kind of surprised no one tried to convince me to keep it. They just took it right back. I then payed for an explorer to be delivered. Once it got here there was the smell of cigarette smoke inside. So i wasnt interested. They had another explorer on the lot that I fell in love with. I test drove loved it and been happy ever since. Thanx Carmax
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February 2024 by Kristin Clower
Adil was very kind and no pressure to buy or sell. He was professional and it was so easy to sell my car and drive a potential car. I highly recommend carmax.
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February 2024 by Dave Morrison
would not recommend
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February 2024 by David Zona
Working with Carmax was a great experience. They make everything so easy and go above and beyond. This is my third time using Carmax and I’m sure I’ll be back again at some point! Thanks, Carmax!
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February 2024 by DennyR
Smooth, no hassle or negotiation. Overall excellent car selling experience.
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February 2024 by Jennifer Vanderkamp
I took my son to CarMax to get his first car. Our sales associate was great. She was very helpful throughout the process. The bow on the car was a nice touch.
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January 2024 by Preston Monigle
Great experience! Very helpful staff! This is my second car going through them (First one was stolen and totaled by the kia\hyundai boys), they make it simple and easy
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January 2024 by JJ Chello
A very easy, efficient experience. Clean facility and knowledgable staff. Everyone was pleasant and polite and treated me with respect. Highly recommend going there for a car buying/selling experience!
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January 2024 by george miller
They are great to work with.
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January 2024 by kfelkies
I had a great experience working with CarMax in Rochester. Sarina Diaz handled my transactions quickly and competently. She made the whole process so much easier. The next time I need a vehicle I will see Sarina.
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January 2024 by Alex
Everyone was great, and I had a great experience selling my car to Phil. Thanks Phil!!
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January 2024 by Jason Hodge
Quick, smooth and painless process. Customer service was superb and very easy to work with.Highly x 100 I would recommend
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January 2024 by Scott V McCormican
Sarina and Jeff were very professional and kindly, nice people to work withThis was my second time back to the CarMax store as I wasn’t able to complete my transaction during my first tripEveryone that I encountered was cordial and busy serving customers. The store felt orderly and seemed to be efficiently workingSelling my car to CarMax was an easy and fair venture, in fact I would consider CarMax when buying my next vehicle
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January 2024 by Pamela Wentworth
My CarMax experience was incredibly excellent! Matt was exceptional with taking care of all the paperwork to take my car home, so knowledgeable. Phil in service is so kind and attentive. Jessica was so personable on the phone to help me retrieve my personal items that I left in my rental. I spoke with Josh to compliment CarMax and ended up having one of the best conversations I've ever had in my life, not just about CarMax. What a professional team you have at the Henrietta CarMax, I can't praise and thank you enough!~Pamela Wentworth~Happy 2024 to all of you! ???
