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February 2024 by A. Sakib
Very freindly
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December 2023 by Javi Montalvo
I am very pleased with the experience I had with this office. They are professional and super helpful!
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November 2023 by Jana Head
I could not have been more pleased with my experience with Eva at the Jackie Ortiz office of State Farm. Eva went above and beyond to meet my needs as a client! There were several back and forth conversations to ensure the proper coverage was attained and Eva was always pleased to speak to me when I called. She collaborated with colleges, promptly verified what premium amounts would be with different features and was personable along the way! It was a true pleasure to work with Eva and I highly recommend their services.
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November 2023 by Virmaris Castillo
Called to get auto insurance quotes, Eva and Jen was very helpful. Eva and Jen answered all my questions and saved me a lot and provided more coverage than my current insurance. I highly recommend them.
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October 2023 by Lisa Fuller
I can’t begin to tell how helpful Jen and the team at state farm have been! The care she took in explaining. Everything with our homeowners and car insurance policies. Her professionalism, and care for detail was greatly appreciated and helpful understanding all aspects. Thank you!!
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October 2023 by Jack Crowder
Love doing business with them.have a wonderful staff always has took the time to make sure I'm getting the best for my situation
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October 2023 by Maddie Gayden
Went in with zero knowledge about life insurance and came out feeling like an expert ? Angela was so personable and great to work with! She answered all my questions and gave me multiple different options to choose from! I feel much better knowing that if anything ever happens to me, my kids won’t have to worry about anything ❤️ Also the whole office was just so friendly and great! Jenn even refilled my water bottle with fresh water and ice! Thank you so much to all the staff at this State Farm branch!
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September 2023 by Justin Wilson
While the individuals in this office are nice and helpful, switching to State Farm has been a nightmare.At first I thought I was getting a great rate.Then they cancelled my homeowners insurance because my roof was found to be too old and damaged after their inspection. My previous insurance company and the one I switched to after State Farm canceled didn’t even make a comment about it! I even tried to stay with State Farm, going through hoops submitting documentation indicating I was getting the roof replaced (an expensive project I moved up in order to accommodate) but that wasn’t good enough.My umbrella policy was also canceled by State Farm because my homeowners was canceled…by them.At least I could still count on auto right?After six months, they raised my rates FIFTY ONE PERCENT. I have NEVER had an accident or claim, and not in the last 6 months certainly. I do not have underage drivers, or any other circumstance that would justify a rate increase.It seems State Farm’s business model is to lure you in with reportedly low prices, get you to switch, then pull the rug out from you.Never going back. Originally this was a five star review. I understand now why the office pushes so hard for a 5 star review upon sign up—when you’re happy with the rate, before reality sets in.
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September 2023 by Ruth Elwell
Wonderful service helped me get quoted a policy and answered all of my questions definitely recommend this office over others I was taken care of by Eva she was great!!!
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September 2023 by Fitzroy Burke
Hello one and all, my name is Fitzroy and I must say that I have been extremely pleased with the service I have received from Ms. Ortiz’s office. I spoke with Angela and she took excellent care of all needs.
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September 2023 by Daisy Ruiz
Eva was friendly and was very helpful when I called to request a quote. She took the time to review the quote with me and answer any questions I had. I highly recommend giving her a call for your quotes.
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August 2023 by Adam Greenlea
I was a bit on edge changing offices back in January, but these ladies made me feel right at home. I think I'll stick with them great costumer service and all around great people thanks for all the help ladies keep up the good work.
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August 2023 by Shivon Bryant
Jackie is alway provides exceptional . She helped me with my Nissan App which the dealership couldn’t figure out how to solve the issue.
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June 2023 by RAMONA MELLA
Excellent service great professionalism and super nice place and super positive energy an experience very good recommendation 100% thank you so much for everything
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June 2023 by Yulanda McKinney
Jackie Ortiz's western NY team is top-notch! Since 2016, her staff has always been helpful, pleasant, and courteous - even when presented with "outside-of-the-box" insurance questions or concerns. Truly appreciative of consistently great service and experiences...7 years and counting!
