May 2019 by Ben M.
Lunch buffet pizza was hot and good ... The service? Well let's just say "service" here comes with a side of attitude...ordered unsweet tea and asked for some type of sweetener other than sugar. The employee said. "Look around dude...this place is falling down and closing. what do you expect?" Well, I expect a restaurant to have Splenda or equal or.... Maybe the place is closing because it employs idiots with attitude like him!!
March 2019 by Karen Tabor
Enjoy going here occasionally to relive the 90's. Stuffed crust is decent. Enjoyed the new mini cinnamon rolls.
March 2019 by Chelsea Mink
DO NOT ORDER HERE: Called and the guy made several mistakes order the phone, repeated order back twice. When order was picked up every item was wrong: Charged for a 2 topping pizza and they only put on, burnt the 2nd, and the 3rd was really skimping on pepperoni. Ordered the cheesy garlic knots, they put in garlic bread, and the cinnobon rolls were under cooked. Called the call center who transferred me 4 times, then was told there was no way to call the store I would have to go back in person if I wanted to complain. When I asked for a manager she said go ask for that store's manager, you don't need mine and hung up the phone.
March 2019 by Kathleen Washington
When most of the Pizza Hut's closed in Rochester I was forced to use this location as it is the closest location to my home. I usually go to the Chili Ave location across from Wegmans. I have been here 3 times since the summer. My first experience here was disappointing as my pizza was burned and sloppy. My second experience here my pizza was under cooked for the amount of toppings and was soggy. In addition, the female manager was very rude and nasty as she refused to allow me to use my free pizza punch card until I told her I had no money-God forgive me. My third experience was great as I had a buy one get one coupon from the Rochester area entertainment book and the male manager told me to keep it and use it another time. My pizza was great and service was pleasant. I love the meat lovers pizza with a garlic butter crust. They have good parmesan romano grated cheese.
March 2019 by Matt Fessler
Food is mostly good, wings are generally not crispy, but the price and the deals make it a great value.
March 2019 by Linda McQueen
Service at the counter was very quick and friendly. They answered my questions without rushing me. The pizza was ready in 10 minutes as promised. The pizza was very tasty. The only disappointment was that the cheese stuffed crust only came in the large size.
March 2019 by Tiandra Reed
Better refund my money back! You transferred me to wrong location in GA.
February 2019 by Julie C.
I wrote an earlier review on this location, and probably forgot about it because we ordered from Pizza Hut again the other night. This location is still dirty/dingy and I would never dine there. So no improvements there. We ordered two pizzas and breadsticks from the $5.00 deal menu. After delivery fee and tip our order still cost the same as a locally owned pizza chain that is WAY BETTER. Our delivery driver was a very nice young man, and I wish i caught his name. He deserves kudos for being so friendly. Our pizzas on the other hand were lukewarm. One pizza was partially burnt and not cooked all the way through - I am not sure how that is possible. The other pizza was greasy, and had some burn spots on it too. But at least my kids ate it so I call that a win. The breadsticks were awful. Partially burnt, tough to cut with a sharp knife and the sauce was watered down. I can't believe that this Pizza Hut location is still in business. It's awful!
January 2019 by Mark Abraham
One of the few left in Rochester. Prompt, good on time service, and that same pizza hut taste. Well done, good value on the $5 products!
January 2019 by Georgia Boo
This Pizza Hut in Henrietta, NY was horrible. Cheese sticks were nothing but bread with mozzarella cheese. Very bready. The garlic roll was nasty. I had to throw it out. Service Poor. Server sat us in a booth that was broken. Her comment was "there all broken". No matter how much remodeling they do, it doesn't change the quality of the food; but then again; there are people who keep them in business. As for this foody; never again. Oh! By the way, the last time I was in Pizza Hut was 1994. No changes from then till now.
November 2018 by Tim Roberts
I highly recommend NOT using this location. I am so disappointed in this location. Last time I ordered, they didn’t put one of the 2 toppings that I was charged for on the pizza , and the girl at the counter was extremely rude. I decided to give them another shot today and my pizza was not even hot and the worst part is that I cannot even put in words how disgustingly rude the SAME girl at the counter was for no apparent reason. I could not believe it because as a corporate chain restaurant they do not usually tolerate that type of behavior. But this is the second time I have gone to pick up my food and the SAME girl at the counter was just extremely rude.
November 2018 by Parimala S.
The pizza smells so bad and I have ordered it with buffalo sauce and that was poured all over the pizza making it more worse. I ordered another hand tossed pizza but I was given thin crust and it didn't taste good either disappointing the guests. I regret ordering from there and now I know why the 1 star rating is
August 2018 by D Huot
Hadn't been to pizza hut in many years. This restaurant has an older feel to it. Service was great and the kids enjoyed their meals. There was a discrepancy between the price in the menu and what we were charged. Once this was brought to the managers attention, he was very helpful to resolve the error right away.
August 2018 by Darren S.
So this sounded good for lunch but in the end it was kinda bland and tasteless. The waitress was nice and service for a buffet was ok. Not much of a selection and if you dont it when pizza comes out you will end up with cold to warm at best pizza. Inside needs a complete modern update.
July 2018 by Marcus A.
I'm thankful that I didnt see these terrible reviews because it would have deterred me from ordering. I ordered online- came to pick it up. My pizza was done as ordered and the service was good enough. The establishment is dated, but I didn't notice anything wrong.
April 2018 by Keith Proctor
I've dined there twice and the food was typical for a Pizza Hut. The service was good the first time during diner hours, but the lunch service had much to be desired. Neither time was I impressed the the cleanliness of this restaurant.
April 2018 by Benita Suhwiel
Unbelievable. I just ordered a pizaa through the online portal my pizza came 40 minutes later which wasnt the issue. The issue is is that I ordered a thin crust with chicken and the delivery man dropped off a thin crust with none of the toppings i asked for. Im currently trying to get a hold of the store and they definitely took their phone off the hook because Ive been calling for over and hour and a half! I can not believe any business would do this. I payed $20 bucks for a sloppy pizza and now I cant get assistance over the phone because they could care less about their customers. This isnt the first time theyve messed up my order. It baffles me that a store is even still operating when taking your phone off the hook has become a habit. Do not recommend this location for anyone! So unprofessional, I have no words for how pissed off I am.
April 2018 by Ashley Schillinger
Good pizza, nice waitress. Had a group of ten people, they were satisfied with the pizza. Didn't have to wait long, 3 large pizza and 3 two liters of soda came to a total of $93.00.
April 2018 by Josh S
Breadsticks had nothing on them. Pretty sure they come with parmesan and other spices on top. I always forget why I dont order from pizza hut and then they remind me. Should have known when no one answered the phone TWICE
April 2018 by witchywoman999
I love the garlic knots!!! And the wings, along side the Create Your Own pizza were perfect. A filling and satisfying meal served by a friendly staff.
April 2018 by Kate Smithfield
Created our own pizza... that, combined with wings and stuffed garlic knots was a delicious and fun night out.
November 2017 by A
This location was much better than the last location I visited. It was quiet and the gentleman who waited on us was very friendly. The food came quickly as did our drinks. The downfalls- the building could use a bit better lighting, we could barely tell if they were open, it looked very dark from outside. the inside could use a bit of an update and a deep clean. the toilet in the womens restroom looks like it has a leak. Other than that the food was decent (could have put a little more on for toppings as they were very light) but it was cooked just right and was edible!
September 2017 by Juliana A.
Phone always busy so we orderd online and it told us 40 min, after the 40 min i kept calling to see were my order was and the phone lines were busy as always, delivery came an 1 hr later and the pizza was cold. We will never order from this Pizza Hut again
May 2017 by Jeremy C.
Other than the fact that the carpet looks like it waved the flag of surrender several decades ago it's pretty much what you would expect from good ol' red roof. Downside... No kid friendly non soda drinks Very slow wait staff Salad bar looks like death... Upside... Cool lamps despite the dust.... Nice employees ... OK dining experience, I guess... If you don't mind indigestion ...
March 2017 by Piya S.
I wish I can give negative star. I ordered 2 pizzas and they messed up my order with few toppings not available. They said they don't have it after I went to pick up the pizzas. And they were not sorry about it. They added BBQ sauce on my pizza that made it taste so bad. Another time I called to order and the lady was so rude that I decided never to go there. Avoid this place. There are lots of pizza place around
January 2017 by Maggie Y.
Yuk! Why is this place still open? We are pretty new in town and visited here for something quick for dinner. The fact that our car was the only one in the parking lot should have dawned on me quicker!!! The place is soooo dated and smells stale. I knew I didn't want to be there as soon as I walked in but we were shown to a table anyway. Despite the place being like a ghost town our table had old crumbs on it! We placed an order for 2 pizzas. Waiting for the pizzas gave us time to cast our eyes over the establishment. Although the place looks neat and tidy the paintwork is very old and dirty the carpet is so bogged down with filth I had to wipe my feet on the way out! There is an overwhelming dirty / stale smell. The windows must have years of dirt trapped in them it's sooo disgusting. When our pizzas arrived we asked for boxes and the check and got out. The pizzas however, were great. Will never eat or order from there again it needs a serious overhaul.
August 2016 by blpsimha
Walked into the place on an afternoon. Ordered a couple of Pizzas with our own toppings. Chef made a mistake and gave us an extra pizza. Delicious pizza. Worth going
August 2016 by Alisa K.
Sob. Why did I do it? Okay, here's why: I was in a different city and was looking for something easy and familiar. Yeah, Pizza Hut is no Angotti's (see my review) but it is pizza. Well maybe. We ordered the Big Flavor Dipper, thinking "Hey, it's a chain...how different can it possibly be?" Well, it was way different. The pizza that got delivered to us was smaller, bland-tasting and burnt. It didn't resemble anything like our previous orders. Initially I thought they'd delivered the wrong order, but the box said "Big Flavor Dipper" on it, so I can only assume that the shrink-wrapped mini square burnt nastiness was indeed what was delivered. It was so bad, my dog barfed it up, too. So, the pizza was awful, but the online ordering worked (sort of). I'm almost afraid to complain to management...what if they offer to replace it with, gulp, ANOTHER one just like it. No thank you.
July 2016 by 1Mackie1
Visited on July 4 - poor guy was alone serving our table and a group of 25 - he never forgot about us - offered refills, checked in and got our pizza in the oven before the group order. Kudos to him - he handled the tables like a champ! It is an older Pizza Hut not a new location.
May 2015 by Vince C.
Oh my...where to start. I called ahead of time and asked how their dining room looked. He said not busy, so we went ahead and showed up without reservations. We arrived around 6:40pm and saw literally one other table of 4. We were shown a dirty table that hasn't been cleared, and the gentleman said it'll only take a minute for him to wipe it down which was fine. He clears the cups and takes a dirty, wet rag and wipes down the table leaving wet spots all over. When we kindly told the waitress the table is wet and if we could sit somewhere else. She said as long as we don't sit "over there" pointing to a good 4/5ths of the remaining dining room. I understand the restaurant is slow and I guess they felt it was appropriate to shut down a particular part of the diner room. Now, this is what causes me to never return or recommend this restaurant. I've actually sat down and dined here a few years back. Service was fantastic, and we felt very welcomed. I've never felt so uncomfortable with a waitress before. She was blunt, and unbelievably rude. She acted as if we were coming in to bother her and disrupt the slow moving restaurant. We were there for no more than 10 minutes, and decided to leave. As we're walking out, she says to my family "So you're not staying?" I replied "No, sorry we're leaving." And then she says, "okay, have a good day." I've never had a more horrendous experience with the utmost rude staff. I very rarely visit chain restaurants. This is without a doubt, the absolute worst chain restaurant I've ever visited. I just couldn't let this absolute bad experience be unheard. This all happened May 24th, 2015.