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February 2024 by Megan Schwartz
Great experience. Vince, store manager, has phenomenal customer service, even with me getting frustrated from things out of anyone’s control. Josh was super knowledgeable about the products, and Damien found me a nice deal to save me money as well. Highly recommend this store.
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February 2024 by Pechrasmey Chhun
BEWARE IF YOU ARE PLANNING TO DO IN STORE DROP OFF FOR YOUR DEVICE TRADE IN CREDIT!!!I went to this location to turn in my iphones for trade in when I upgraded to the new iphone 15 back in September 2023. I upgraded 2 lines on the account and turned in an iPhone 13 Pro Max and an iPhone 12 Pro for each line for $830 credit each. I handed both phones to the sale rep to which he took both of them and processed them on his iPad and I was told that “everything was all set”. I didn’t think too much of it and forgot to ask for receipts as I felt bad for going 20 minutes before closing, so I took his words and left the store as the store now had the phones in their possession.The next day when I checked my email, I received a confirmation email that my iPhone 13 Pro Max was received and that my promo credit will be applied to the account. But I realized that there was nothing regarding the iPhone 12 Pro. I had my husband go to the store again that very next day to confirm with them and asked why there was no confirmation regarding the iPhone 12 Pro, to which a “manager” reassured him that it was Verizon procedure and we will be getting that second confirmation shortly when it processed through.Long story short, came November, I received an email stating that verizon still has NOT received my iPhone 12 Pro and that the promo credit was removed and we were being back charged for the 2 months of credits we received for the iPhone 12 Pro.I have called and talked to multiple Verizon representatives regarding this problem and did not get any answer regarding why and where my iPhone 12 Pro is. But every single one of them kept reassuring me that the problem will be fixed and I should be seeing the promo credits being applied by the bill that is due in Feb 2024 at the latest.Lo and behold, my bill arrived and AGAIN THERE IS NO PROMO CREDIT applied or being retrograded for the last 3 months as I was promised.So WHERE IS MY IPHONE 12 PRO THAT I GAVE TO THE SALE REP AT THIS VERIZON CORPORATE LOCATION??? That is $830 in value!!I will be heading over to the store again and there has to be security camera footages of that sale rep taking BOTH of the iPhones.I have been a Verizon customer for almost 10 years. For Verizon to keep telling me lies and with so many phone calls and records of me contacting them regarding this but still have no open investigations regarding this issue to help expedite the solution is beyond ridiculous. I already closed one line and will be closing my whole account as soon as able.Extremely frustrating!!
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January 2024 by James Gingello (Jimmy G)
Anytime I walk in this location , I am greeted with a smile and hello. It is very clean and bright inside as well. I go to this location for all my phone needs and will continue to.
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January 2024 by Michele Wuensch
I was refused any help at all from 2 male employees and was treated disrespectfully by one so while I waited for the manager, another employee, Aryanna, asked to help and within 5 minutes, my problem was solved. Ask for her if you want skilled and knowledgeable, courtesy, kind and excellent customer service.
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January 2024 by Cheryl LaRosa Coady
Awesome service! Kind and professional.
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January 2024 by Alexander Gamcsik
Came in here needing a new phone. Cody was such a huge help. He literally wrote each available option down on paper in detail to guide me in the right direction. This is coming after we had a bad experience with one of the sales reps over the phone from Verizon. Next time I will just go to this store, because they did a great job helping us here. ?
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December 2023 by Walt Holahan
Stop in just to recycle old phones
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November 2023 by Lori S.
Terrible customer service. Went to trade in a phone- first told that a label was supposed to be sent- explained that I set it up for a store return and had just done three of those at the Pittsford store ( which was excellent by the way). Couldn't get anywhere so left. Exchanged it at the Pittsford store who could figure out what they were doing.
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November 2023 by Maria Fisher
I would fairly frustrated having had trouble moving my phone apps from AT&T to Verizon. The staff at the Victor store were super helpful & kind. Great customer service!
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October 2023 by Jeremy Trifeletti
On a dreary afternoon, I dared to venture into the Verizon store on Jefferson Road, armed with a mere receipt and a gadget seeking return to its cold, commercial cradle. Little did I know, I was stepping into a realm where time is a forgotten commodity, and the waiting is an endless abyss.For thirty long, grueling minutes, I stood amidst the solemn silence, the ticking of the clock a mocking reminder of the life draining away with each passing moment. The store, barren of adequate staff, seemed to revel in the monotony of my wait, each tick a stark reminder of the bleak reality of retail.Finally, my moment arrived; I was granted an audience with the store’s own arbiter of arrogance, Jonathan. Upon questioning the unreasonable wait, I was met with a blank stare, a void of empathy or understanding. His retort was a snide remark about my apparent desire to cut the line—a line that existed only in his facile imagination.His words, a blend of snark and disdain, were a slap in the face of decency. The store, undermanned and overflowing with apathy, stood as a monument to inefficiency. Jonathan, its herald, saw fit to mock my simple desire for prompt service, a concept seemingly alien in this desolate outpost of Verizon.The Verizon store on Jefferson Road is a stark warning to those who seek but basic customer service. Should you dare to return an item, be prepared to sacrifice a slice of your life to the gods of delay, and to endure the scorn of Jonathan, the self-appointed keeper of the queue.May others heed this warning and seek their telecommunication solutions in warmer, more efficient havens, far away from the icy clutch of indifference that reigns supreme within the cold walls of Verizon, Jefferson Road.
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September 2023 by Steve Maier
Cody was an awesome worker that took his time with us as we updated 5 phones. He gave people choices and knew what he was talking about. He is definitely one of the best Verizon associates we have ever worked with.
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September 2023 by Kirsilyn Harris
I had an absolutely PHENOMONAL experience with my customer service representative Matt. I was in the store for 2 hours and had every question asked answered, and any that he didn't immediately have the answer to he researched. I was able to not only get an accurate quote on adding 3 new services (2 lines and internet) but he also made sure I knew about the promotions available so I could best take advantage of them based on what I wanted to accomplish. I felt no pressure to buy anything that wasn't necessary. I would recommend him to absolutely anyone who visits Verizon for service. Thank you Matt for such a wonderful experiemce!
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September 2023 by Alicia Belge
I had to go to the store for an order pick up, and also trouble activating a new SIM card. Cody was AWESOME, so helpful, knowledgeable and exceptional customer service wanting to do anything he could to make sure anything possible on his head could be done for me. I always like to shout out above and beyond customer service (As I work in customer service, and we often hear the NEGATIVE, and not so much of the positive).I would like to recognize Cody for being so attentive and an amazing associate to make the experience as easy as possible! All of the staff in the store were very friendly, and attentive however Cody was “my guy”, and provided exceptional, caring service! I enjoy this store far more than previous experiences. Great job Jefferson RD associates, Keep up the great attitudes/Good work!!! ?
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September 2023 by jenna cowie
I can't remember her name, but she was a short woman in her twenty's with curly hair and she was awesome. Went out of her way to make sure we got everything we needed and all the best deals. 10/10
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September 2023 by Margaret Porter
Fantastic,professional, informative, educational kind service! Best phone service ever! Dominic, tTrevor and vie were above and beyond in customer service! Best Verizon store out there, they should learn from this store how to be hospitable and how to treat customers, I have already recommended this store to family and friends! Thank you!
