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November 2023 by j B
Wegmans has had a pharmacy since the store on Chili Ave and the pharmacy was well run. You could call in for refills ,and the prescription would be ready within the hour. Recently I called in for 3 prescriptions with Wegmans chili/Paul and was informed by the rep that the prescriptions would be ready in a couple of hours. Unfortunately, I was not able to pick them up that day, so I went in the next day, thinking they would be ready. Of course not! only 1 prescription was ready, the other 2, the pharmacy tech wasn't sure if they had the drug in house and the last one, I was informed that it was too early to refill the prescription as insurance would not cover it. These are the same 3 prescriptions I was just told by the tech would be ready in a couple hours. I realize good help is hard to find these days but poor help is worse. Having to go back and forth for my medicine especially when I was told it would be ready is really inconvenient to me. If Wegman is going to continue with the pharmacy maybe they need better standards for how their techs process requests and note the information. I still do not have my refills.
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October 2023 by Chrissy Hawkins
It's a nice pharmacy! The people are kind and very helpful every time I go there!
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October 2023 by Josiah R.
Never coming back. Tried to buy my beer and since my younger sister was in the line behind me so they said they wouldn't sell to me even though I was 22. Tried to go back later without my sister and they told me to screw off. My whole family used to buy only from Wegmans but I can tell you now we'll never be coming back. They lost some very well paying customers.
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September 2023 by Adam S.
If you have a chance to walk through a Wegman's do it! I'm so happy I had a chance to jet through a location when I was on vacation! It was such a normal occurrence when I lived in NY, and now that I live on the West Coast, it so interesting that grocery stores are just grocery stores. I feel like every grocery store i attempting to meet the Wegman's standard. The environment is well decorated, the staff is well trained, the selection is on a different level. The produce section is where we zipped through and it's second only to a home garden. No cleaning of dirt required. The stores have always been clean, well maintained, and well stocked. It's just a Rochester staple. This is quite literally the Gold Standard of Grocery Stores. Wegman's is in a league of its own.
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August 2023 by Simon B
Pharmacy drive is not safe here, cars behind you can scream and threaten you funny thing is they allowed this things here. And one customers service women is mentally unstable she will question everything and give you trouble ?. At least one armed guard is required near pharmacy parking lot otherwise this people will make this business look bad by threatening honest citizens by harassing shouting at you from their car hopefully they don’t get out.
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August 2023 by David Barker
Wegmans is known throughout the Northeast for their excellent customer service.
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June 2023 by Taylor Gerhart
An absolute nightmare to deal with. I’ve had to play messenger for days to get my prescription. They never call or text when it is ready and do the bare minimum. Skip wegmans and go to a real pharmacy.
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April 2023 by Mindy J.
Store manager and bakery manager are not there for the customer. Asked for them to fix my cake and they left a BIG HOLE in my funeral cake for my child. On top of that they scrapped off a vine that looked like male genitals. My sheet cake was murdered. Not an apology from them nor were they willing to correct it or refund me. ( Unfortunately I paid for the cake at the time I ordered it. Never again will I shop at this location in Gates Ny 14624 Lyell Ave. Very disappointed and crying my eyes out as if that wasn't enough of losing my baby girl. Shame on Wegmans for the additional heartache and added stress! I hope this gets to Danny Wegmans and his family! What a disgrace to their business. Corporate office thought it was hilarious and a joke when I described the decor, and even chuckled a bit. Smdh.
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June 2022 by N A
I have been a patron of Wegman’s Pharmacy for 10+ years and overall the customer service has been great. Thanks to all staff members for their efforts.
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June 2022 by Liz D.
Great tasting cake, but called me less than an hour to pickup to let me know they could not use the photo I sent them. I think it would behoove them to review orders with photos sooner than the day of an event to let people know they can't use your photo. My son wanted a photo of a character that Wegmans doesn't have available. I provided a photo they couldn't use due to copywriting issues. I think next year if I can't find a photo I need in their database I will go elsewhere.
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April 2022 by Karen S
I switched from Walgreens to Wegmans because the prices are cheaper but I must say doesn't seem like pharmacy service is any better anywhere you go at this time.
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November 2021 by Pam Millspaugh
I would like to take a moment and say Thank You to the People in the Pharmacy that helped my husband and I get our shots yesterday.The man behind the counter was efficient, helpful and kind. The woman that gave us our shots was very friendly, gentle when giving the shot. I would go back again, without any hesitation.
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September 2021 by James F.
This Wegmans location is an embarrassment to the Wegman family and brand. Full time in uniform Gates PD officer posted at the entrance because the cliental is so bad. We DO NOT feel safe in the store or in the parking lot! Now for the incompetent staff. Three kids watching a line of 12 customers trying to order subs while one kid moved at a sloth's pace. Oh. Wait there is more...after 40 mins of waiting in line to order my son's sub...we are out of the chibatta rolls 2 hours before close for the 3rd time in 5 weeks! Ask a MGR for help...we are doing the best we can. Didn't realize the cub scouts are running Wegmans now. Please, please stay away from this location!!!!
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September 2021 by Jim F.
This Wegmans location is an embarrassment to the Wegman family and brand. Full time in uniform Gates PD officer posted at the entrance because the cliental is so bad. We DO NOT feel safe in the store or in the parking lot! Now for the incompetent staff. Three kids watching a line of 12 customers trying to order subs while one kid moved at a sloth's pace. Oh. Wait there is more...after 40 mins of waiting in line to order my son's sub...we are out of the chibatta rolls 2 hours before close for the 3rd time in 5 weeks! Ask a MGR for help...we are doing the best we can. Didn't realize the cub scouts are running Wegmans now. Please, please stay away from this location!!!!
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February 2021 by Fahd Gabal , Sameeh Yemen
They have good things