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November 2023 by April Lynn
Call center states drive through closes at 6pm. The other day there were about 10 staff members walking around and talking. At the window they stated the drive through closes at 5pm and refused to check on my credit card sent there. I received a call to pick it up. It’s been difficult due to working the same hours the bank is open. I called call center again who requested me to write an email to the bank and emailed me the address. She stated my card was never sent there and sent to my PO Box address as other customers have had done. I received the PIN number at the PO Box. The staff at Nisky are rude, long lines. Stayed I cannot order a new card in the branch. The person in the call center stated that was incorrect. All the 5star good reviews should be analyzed and compared to all the 1 star customer’s who would even give a zero. I have not seen anything inbetween. Does the staff at this branch discriminate against anyone that does not look like they have money? If they have a beat up older car etc? It’s something the CEO’s are looking at the reviews should be cracking down on how their branches treat ANY customer. If the websites State they close and open certain hours for loby and drive through- the employees and the branch manager do not have the right to close early anyway. Especially when the call center states the branch didn’t answer the phone when they called. I stated to her there open and we’re about 10 employees walking around talking. Union Street, the manager and the stocky employee were nice, however I still received odd look’s instead of being helped except from the nice Manager when I was at that location as well. The Manager at the Downtown Schenectady stated the bank does not help first time home buyers anymore. The call Center and the nice Manager at Union Street stated on the contrary stating what is offered for mortgage help. I feel if a person is poor like me make 50,000 or less- is discriminated against with zero help for financial goals unless persuing matters to the call center or just happen to run into a good moral manager. It needs to stop if Broadview wants to have a bank in Schenectady.Don’t cater to only one group of people better than the other. Broadview employees and managers help all.
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August 2023 by Ramon Sequoia
Great bank, highly recommend
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April 2023 by Doug Bollacker
Great Bank. Great people. Thanks
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January 2023 by Dave M
THE best place ever to handle your money and finances! If you arent a member you are a fool!! Hands down the best in the capital region. Do NOT pass them by!
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November 2022 by Chas Trigler
Sefcu and Capcom are hands down the best financial institution I've ever banked with.
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October 2022 by Amandus Ankobil
Really nice and supportive staff at this branch! Robert Vore is a particularly great Relationship Banker with a soothing presence. He made my auto loan application seamless and was extremely patient! He explained the finest details and communicated with me consistently while I awaited approval. A true professional and honest guy at what he does!
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October 2022 by Art Forget
My bank.. Always professional, kind and helpful. Thank you.
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June 2022 by G S
Have had an unresolved issue for over a month now. This should never have been a problem in the first place, but SEFCU refuses to address it. I've had this bank for years now, and they have been nothing but terrible. Avoid at all costs.
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March 2022 by Mariana Serback
I have never had better customer service in a bank before! Taylor and Jen went out of there way to help me - despite being so close to closing time! I am so excited that I joined a bank with such great employees! Thank you Taylor and Jen for your customer service, assistance, and patience!
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February 2022 by Aj Til
I went here to open a new account today and the CS manager did an excellent job. Adam should get a raise.
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October 2021 by Brian F
Always there, always ready to help.
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August 2021 by Dave Yank
Great bank, wonderful associates, due to de pandemic there will be a period of waiting time.. but never the less.. they work with you... Best bank I ever deal with..
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August 2021 by Ron Raymus
terrible experience,RUN AWAY,unknowledgeable staff
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February 2021 by Larry Finke
I never use the drive thru so I can’t comment on the wait, but I’ve been happy with SEFCU for over 30 years. Always great loan rates and friendly fast service. I’ve financed many vehicles and 2 homes through SEFCU.
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February 2021 by Nasir Duncan
It takes longer going thru the drive thru than it would going inside the building! Word of advise go inside so you don’t have to waist 30 min in the drive thru. No reason it should take 15 min per customer!