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January 2024 by jason leaks
Customer service was great and I didn't have to wait long
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January 2024 by Shawnee Menendez
SHOUT OUT TO HAILEY AND ERIC FOR PHENOMENAL CUSTOMER SERVICE!!! THANKS AGAIN!
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January 2024 by Jeremy Allerton
Best customer service I’ve ever received from a cell phone carrier! We were recently with Verizon business and the consumer side T-Mobile customer service provided by Sam (store Manager) and Drew (store Associate) blew away anything we ever received from Verizon on the consumer or the business side. Both Sam and Drew went above and beyond to help us transfer service, even when Verizon was making it difficult and wouldn’t let us port our numbers. Drew researched and found a Verizon department that could finally solve our issue and let us port our numbers after hours of trying everything else. Bye Verizon! Thanks again Sam and Drew! T-Mobile - this crew at the Balltown Road store needs a raise!
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January 2024 by Stavroula Avramidis
Came in to T-Mobile to pay my phone bill and left with 2 tablets that were 50% off thanks to Austin and Sam.we have been wanting a tablet for months and we were so lucky they were on sale!They helped my mom and I out so much and were very patient with us. They answered all of our questions with no problem,very helpful and kind people.100% recommend visiting this location,you won’t be disappointed.
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January 2024 by Karen Munze
Staff was very helpful in transacting my Tuesday gift.
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December 2023 by UNCULTURED GARAGE
At first I was skeptical about switching to T mobile but Jamal that works there did an amazing job switching carrier and explaining the best deals. Saved me money and time highly recommend checking out Jamal when you go
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November 2023 by Chrystal L.
Staff told me I didn't insurance when I did. I was told I would have a phone by Saturday. I found out on Monday that their carrier doesn't deliver on Saturday and I might have a phone by 7pm on Tuesday. I wasn't give one piece of correct information at the store.
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October 2023 by REGINA MONGINA
Amazing amazing experience!!! Andrew is the man to fix all your problems. I had issues with my two phone lines . He fixed it like in a flash. Very professional, welcoming and cool. He knows everything and he is experienced. T-mobile you have a gem. I'll recommend him 28/7. I feel very satisfied ?
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October 2023 by Michael C
I had the best experience at this store! Haley was extremely helpful and hooked me up with a better deal than I thought I could get. This T-Mobile is the one to be at if you’re looking to start service or if you’ve been a loyal T-Mobile customer.
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September 2023 by Wendy tilison
Dru is awesome. Dru is very pleasant and friendly. I have had many questions and he has taken the time and explained and answered them. I highly recommend T-Mobile and Dru.
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July 2023 by Jesse
Go in store to pay bill with cash told me I had to pay five extra dollars for in store paymentAsk me when was the last time I was there I always pay early and in that storeInstead of saying are u aware of the in store payment firstSo I setup autopayThat should've been asked of me before I paid an extra five dollars.
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July 2023 by RobS
Transferred 4 phones over from another carrier. Abdul provided excellent customer service with setting up new phones and any follow up issue.
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June 2023 by John Henderson
Had an issue with my phone the representative did a great job to fix my issue great customer service
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April 2023 by Debra J. Harper
I was having some issues with my smartphone. I couldn't figure out why I can't get YouTube to work at my office. They were supposed to be closed, but they tried to help me anyway. (That was very nice of them to do that!!!) They also suggested that I come back to see if they can lower my payment.
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March 2023 by Rebecca Palleschi
Abdul was so helpful! Great service-we will see him for any continued services needed!
