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August 2023 by Jeff Farnsworth
Canceled my account and they continued to card my credit card. They do not speak to you in the main office,just voicemail. Would not confirm that they canceled my account correctly or when my $ would be refunded.Only that I could check back in a few days. Poor car wash and even worse customer service.
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March 2023 by Ben C
Big improvement to this car wash. I suggest you get the car wash monthly pass because it pays off if you want your vehicle cleaned frequently. It's very easy to sign up for and the attendants will help you fill out the form. Overall I'm happy with how clean my car comes out every time.
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March 2023 by Brandon McNeil
I’ve been using this location a lot recently due to the fact that all employees have been very cheerful and polite and are always willing to help out with any questions/concerns I have had.Overall, i haven’t found or seen anything that has concerned me in anyway shape or form. Definitely recommend.Services: Auto detailing
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February 2023 by Wayel Nahas
The worst car wash experience. I had 4 cars on the monthly unlimited plan that I was bringing through the Buckmans here for 12 years. Pretty satisfied - until Splash took over. After a routine wash, the hood of my Subaru was very scuffed up in 4 places. The direction of the scratches showed it was definitely from the car wash. I brought the car back to show the manager (Tyler), but he showed zero interest in my complaint, and said I was mistaken. That it's impossible to scratch a car. I called the main office and they said to fill out a damage claim at the wash. That was not mentioned at the wash. So I went back and he actually refused to let me complete a damage claim form. Unbelievable. The problem, aside from their attitude, could be that they don't pre-wash the cars enough to remove excess mud and grit before going through the wash (Buckmans performed this). Then the stones and dirt stay on the brushes, affecting the next cars in line. So I just want to warn others about their shoddy service. They have fancy modern processes, but terrible customer service, people skills, and training for their employees. Makes a big difference. I am now looking for another car wash for all my vehicles. If they treat one of their top customers like this, imagine how they will treat you if you ever had a problem.
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February 2023 by Leon Smith
Good full automatic car wash. Does not include underbody flush. Does have towel exchange service but no towel dry service.
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February 2023 by leeanne wiegand
Have had my vehicle washed three times does not throughly clean car leaves soap scum on car especially back I understand they're under Remodeling but they shouldn't open till completeAlso does not dry car well
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January 2023 by gary coon
Love the new car wash in spencerport, I believe it does a better job than the old one did.. I still have an issue with the drying of the car.. always leaves spots if you don’t dry it.. miss when they had kids drying the cars.
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April 2022 by Matt Olpinski
Buckmans got a really nice upgrade recently. This place is always fast and convenient with friendly staff. Definitely recommend!
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March 2022 by Timothy Hutchings
This place needs a lot of work and update. Felt completely ripped off here. Bad quality, bill changer pays in tokens, much of the equipment was out of service. Owners do not care about this place and your car wash will reflect it.
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February 2022 by Gary Helms
Sure wash your car, it will look great but on your way into the parking lot if you hit the Crater of a pot hole atleast you will have a nice looking paperweight. Come on man, fill that in with crusher run or something!
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February 2022 by Michael Cyr
The unit stopped on us three times while we were inside it. The side brushes did not make contact. The results were pretty lousy. If the line wasn't so long I would have had them run it through again. It was a waste of money.
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January 2022 by Tony D.
This place is so over priced never open Broke my mirror I had to argue for days to get it fixed no longer dry your vehicle By hand and the people at corporate are clowns I really wish yelp had a zero star because that's what they deserve here's a pic of truck that just went thru if you live in Rochester area go too delta sonic or Royal less $ better job mid grade package at Buckman's for 2 vehicles $65+ A month
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August 2021 by Eriko Varretto
Will get you car well cleaned 8 out of 10 times. And the 2 times you wont get it cleaned is because they were overwhelmed with cars. Want my tip fo 10/10 clean service, come here here early.Service: Auto interior vacuuming
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July 2021 by Chuck
No waiting in line. Fast andceasy
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June 2021 by Rick Tascione
Great wash! Strong sprayers, plenty of dry time on the blow dryers, Truck always looks great! Highly recommended!
