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July 2023 by Yaser Morgan
This has happen to my family in the above store. My wife went to shop at the store and want a certain products that was behind the locked display. After she paid and left the store she found it was not the correct product and it was broken. She went back to the associate to complain .She found no customer service with Ms Melina me Marlin. She accused my wife of take the content and empty it and bring back the product. She was an obvious racism in olive as other customer were treated much nicer. Only online customer service force them to return against their wish. Please avoid the store and order online to avoid this. They are short of one very important product customer service and nice treatment of all people and color.
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July 2023 by Michelle C
Horrible customer service, manager and cashier are rude, give you a hard time for picking up an order, first time there I’ll never go back again, can’t compare with Sephora. And is hot inside no AC I was sweating, cashiers is very slow.
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June 2023 by Tiffany Sharon
I always shop here, Older lady Cashier was not wearing a name tag ( Renee on receipt) had a nasty attitude. Usually the girls there are very nice. Do better
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June 2023 by Jordan Abbas
Stopped by with my girl & found what she needed.The employee Renee made it a very unpleasant visit for both of us, at the Richmond UltaTo the store manager : check your employees
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June 2023 by Mira g
They have really bad customer service in richamond not all of them but some there r not helping very rude they claim they r busy to just talk t each other even thos they r not even knowledgeable about what u asking for
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June 2023 by Stephanie Hernandez
Never had a single complain I love this store but today my friend and I went and were followed by an employee throughout the whole store. She said nothing to us, so we went to the skin care section and followed us there as well without a word. I understand that employees need to keep an eye out but again not a single word was said from her. When i got to the perfume section she was right behind this time way closer and i felt extremely uncomfortable. Fyi i am also brown, again never had this problem. Very upset and I felt like I couldn’t buy anything.
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June 2023 by Carter Wright
I went in for a color and conditioning treatment with Jamie. She was absolutely wonderful. She walked me through every step of the process and explained everything so well ! I will most definitely be back ! One of the best curly stylists on the island
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June 2023 by Deanna Battista
Too much time wasted trying to check out with coupons. Just have on damn coupon for everything. It's very annoying
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May 2023 by Anonymous
Do not go to this salon. I had an appointment with Jamie for a regular haircut. Upon leaving the appointment, I see on the ticket that she changed it to "signature haircut"... Signature haircut includes a deep conditioning treatment.. I did not receive this at my appointment. SMH.. I've had salons up-charge me for different services before, but never have I had a stylist lie and say they did a service that they did not do.Not only that, but she did not cut my hair in the shape that I asked for. Disappointing.
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May 2023 by Chaiya Oyebode
Valerie provided exceptional service during my recent store visit. She quickly identified products that matched my complexion and made my shopping experience a breeze. Thanks to her expertise, I left feeling confident and spent over $100. Highly recommend her customer service skills.
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February 2023 by Samantha Salas
Friendly staff, a variety of makeup and skin care choices, however limit stock of items available
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January 2023 by Fran Heller
Excellent staff, clean organized store!
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January 2023 by McNair Makeup
They have a wide variety of makeup lines but their stock is terrible
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January 2023 by Mukbang Stephy
Never had a problem here. Staff is nice and they don’t give you a hard time about returns. They usually always have what I want in store! I think their customer service is better than Sephora.
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December 2022 by Dawn Russell
Found many great last minute gifts and added gift cards to them to make it extra special.
