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August 2023 by Cristina Catalano
Showed up to get an arrangement at 515 on Monday when their hours say they close at 6pm and all the lights were off, door locked, and no signs on the door. Drove out of my way to come here. Extremely unprofessional and disappointing, will not be returning.
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June 2020 by Daniel Torres
Buyer beware! Do not buy from here! They are accepting orders and taking your money and not delivering at all. The store phone number for 25 Niagara st is disconnected. I called to speak to the owner who is at the Orchard Park location which is still open only to find out that they intend on letting the Niagara st location go out of business or is already out of business according to a store representative. The Orchard Park location would not complete my Father's Day order an
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June 2020 by Daniel Torres
Buyer beware! They are advertising Father's Day orders along with current posts on their facebook page. Placed an order since last Thursday through the edible.com website for a father's day gift delivery for today 6/21/20. I was automatically assigned to the 25 Niagara St, Tonawanda, NY location and recieved a confirmation email for the order with no followup calls or notices whatsoever. The funds were withdrawn from my account. When I called the store to confirm the delivery, their number is disconnected. I called their Orchard Park location and a store representative there told me that the Niagara St location is out of business, while still taking my money, and never delivering the order. No effort to make things right by the Orchard Park location either which is affiliated by having the same owner. No refund as of yet. The Orchard Park location told me to follow up with their corporate office because nothing could be done on their end. This business has no remorse for taking your money and not delivering on the order. I went to call their corporate location only to get rerouted back to the disconnected number. This experience left me feeling scammed.
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May 2020 by Sheila P.
Terrible customer service from this location. Plan to spend 15-30 minutes waiting for an arrangement you preordered for a specific time. That is just my first complaint. My son ordered an arrangement for Mother's Day that was to be picked up at 1:30 Saturday. He got there on time to find the store closed with a note to call the williamsville or buffalo location. Called williamsville first to find them closed. When he called buffalo he was told they weren't taking anymore orders. This was an order already placed and prepaid. Never again!!!
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March 2020 by Victor Sanchez
This is a very nuce place. People were very nice and the store was clean
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February 2020 by Christina Tapia
This place is absolutely horrible they deliver a platter my friend paid $90 for without the balloon and said they ran out of helium and put burnt cookies on the platter instead of flower shaped pineapple and only gave 12 strawberries instead of 24 and they were coated like a child did them
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February 2020 by Shannon H.
Absolutely should be shut down! They ruined our Valentine's day! Delivered a small platter of BURNT cookies when I ordered and paid for a large platter of chocolate covered strawberries and FRUIT. Also no balloon even tho I paid for extra for one. When I call to complain I'm told "we ran out of helium what the f*** would you like us to do about it" then hung up on me. When I bring them back their BURNT cookies I never ordered or wanted, I'm met by a nasty mouthed girl who wouldn't shut up even when the manager stepped in and her boyfriend who is also an employee who only didn't connect his fist to my face because my son is training to be a cop and he restrained him (he's really lucky my son didn't take him out cause he's a trained black belt and a college wrestler!) When the cops were called they were 1000% on our side, disgusted by what was delivered to my husband and even more flabbergasted by the response I got from a company I paid nearly $90 to so my husband's would get a nice surprise on Valentine's day. Oh and customer service is just a number that keeps you on hold, nobody picks up after 2hours! They should be shut down! Avoid this place! They are horrible thiefs that don't give a rat's behind about their customers! They STEAL your money, deliver whatever crap they want (again I ordered FRUIT NOT COOKIES) and then laugh at what they do to their customers orders! YES they thought it was funny that they delivered that CRAP to my husband! Please take this warning seriously! Ask City of Tonawanda police for the valentines report for this place and see everything I've said is the God's honest truth! Oh and after the police make them give me a full refund, they recharged my credit card without permission and I still have NOTHING! So I'm left to dispute charges with my credit card company that I never authorized! PLEASE BEWARE! THEY ARE TRULY SCAM ARTISTS! STAY CLEAR! THE SAME OWNER ALSO OWNS THE ONE IN ORCHARD PARK AND BUFFALO. SPOKE WITH HIM ABOUT OUR CONCERNS HE SEEMED TO CARELESS! If you need an edible arrangement go to the location in Williamsville they are wonderful and give you what you order and pay for. Also under a different owner!
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February 2020 by Ken Genova
What a joke. Placed order 2/12 for Delivery on Valentines Day. No delivery no call to advise could not make delivery. On hold for over 30 minutes with Tonawanda store never spoke to anyone. Called Orchard Park store that showed as location I placed order very rude said nothing they can do. Got refund or so I think. Will never do business with this place again. Thanks for ruining the day.
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January 2020 by Squirrellys Crazy
Love those place.. For my mom's so l birthday and the next day she gets Valentine's too.. Mothers day is a bigger one that i get ?
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January 2020 by Jessica-Star
It's better than flowers, because you shouldn't usually eat flowers. Since edible arrangements also look and smell good, that's literally a whole extra thing you get over a floral bouquet! Also sometimes they come with chocolate which is very tempting.
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January 2020 by T.A. Ball
The smoothies, fruit parfaits and chocolate covered strawberries are really good. The service is friendly. This is one of my favorite gifts to receive!???
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January 2020 by Larissa Bachman
I had placed a pick up order for 9am this morning. I’ve been waiting for 20 minutes in the parking lot and still no one is here. I’ve been calling the number but there is no one to answer or leave a voicemail. No one to help whatsoever. Extremely disappointed!
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December 2019 by Robert Simonds
Excellent service, many good choices and easy to use Very satisfied!
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December 2019 by Peter Oakes
A bit pricey but use coupons.... definate unique gift for many occasions
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November 2019 by Elvis Nunez
Great Service, You Gotta Try Their Strawberry Banana Smoothie!!