May 2022 by Kathy Robbins
They are very friendly and don't try to hurry you into buying something. Love the selection of furniture and accessories they have.
April 2022 by childof1981 1luv
Excellent customer service from start to finish. Salesman took time to help me over the phone purchase a bed. The original item I had found online was not in stock but he searched and found something similar at a better price! I got the brush off treatment from a different local establishment. I have bought from Massey’s before and they will continue to be my go-to store for furniture!
April 2022 by Vj D
Couldn't get help. I guess they won't help if you walk in with street clothes and a beard. I ended up going to mattress express got a better deal there on same bed.
April 2022 by Kristopher Janack
Rick was a big help. Big selection. I definitely got what I wanted. Great experience overall.
March 2022 by Jordan Williams
We got a new sectional that we were very excited about. Fast forward to the delivery day… the movers lied and said it wouldn’t fit to avoid having to bring the couch in because they didn’t feel like it. After I called the store to ask why it couldn’t fit when we were promised it could fit through any standard door they all of a sudden could make it fit. One of the movers commented to my fiancé saying that I was annoying for having them actually do their job. He was not happy about that comment at all. Then they decided it was a good idea to put my brand new white/cream couch down in mud causing a stain I can not get out and I didn’t even have it for more then 5 minutes. I called the store again and no one cared or ever got back. I recently called again to just get a man that was supposedly the manager sighing (loud sighing) as I was telling him what happen. All he did was say “why are you telling me this now” and said he will write my number down.No one cared the first time I called and yet Again no one cared this time around either.
January 2022 by Beth Hyle
Bought a bed from them 3 years ago and for some reason the bed spring separated. They came out looked at it and filed a warranty for the bed. Great customer service!
December 2021 by Brook Clark Jacobson
Poor business practices! They will run you in circles until they push you off the phone. All they want is your money and they won’t deliver your products
October 2021 by Shawn Bouvia
Great payment plan for my new Ashley recliner, so plush, and even has a head pillow built in. Best part is it's all payed off, and mine. Thank Morrison's Staff !!!
October 2021 by david johannessen
Pleasant knowledgable staff who want to go the extra mile to make your experience one you will enjoy and one to help build a relationship.
September 2021 by Dan Wolfe
Helpful and friendly staff, clean well kept store. Nice inventory selection. Happy to do business here!
July 2021 by Mike May
Nick was very helpful and so was Dad ??
June 2021 by Diana Woodward
Great products, great prices and employees are friendly and professional. Have gotten my furniture needs here since 1980.
May 2021 by Jane Chang-Vitkoczy
I ordered a sectional couch and a ottoman January 8th 2021, and was told it would be delivered mid April. I was okay with it because I love the couch but when I called mid April, I was told the delivery would be pushed back to mid May, and when I called today I’m being told it won’t be delivered until June. I’ve been waiting for my couch for over 16 weeks, 133 days to be exact. Every time I call the store and inquire about the status of said purchased furniture, the lady on the other line seems to have a bad attitude. I feel that a few weeks is acceptable but to wait 16+ weeks is in no way acceptable. When I asked about canceling my order and being refunded I was told there will still be a 10%/$160 restocking fee, they want to charge me a $160 fee for waiting for my couch for over 133 days? even though they have changed the delivery time on me many times and I have been without a couch all this time. LOL.
May 2021 by Amber Borst
Ordered a bed and a table from here. They told us they would call us when the furniture arrived estimated early-mid May. May 17th we call the store to get an update & apparently our bed has been there and they never bothered to let us know. Then we asked about the table & they said it wouldn’t be available until AUGUST. They had no explanation for why it was so delayed or why they lied about availability. If we knew this we wouldn’t have ordered that table. I’ll likely be canceling my order & asking for a refund. I don’t understand why they couldn’t let us know the availability had changed. How can you just say you didn’t know. If I’m paying over $300 for a product you could at least call to let me know I won’t be getting it until months later. I heard the customer service was terrible from several people before shopping here looks like I should have listened.
April 2021 by barbara
We were so sorry to hear of Mr Elmers medical issue.We have purchased many pieces of furniture over the years and he has always been so helpful and HONEST ..He treats you like a friend and we appreciate his kindness.