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January 2024 by D H
Great store. Employees aren't really "greet & ask if you need help" people. But you can track them down and ask them questions, they'll answer lol
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December 2023 by Sally Gill
I found what I needed.
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December 2023 by Jake Geiger
Holiday and specials sales are always a great deal. Lots of craft stuff but also great presents for kids.
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November 2023 by Dorine Spencer
So yes my last visit was Amazing along with all the others as well yes been finding just what I need and definitely will be coming back to visit thank you all keep up the good work God bless ?
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October 2023 by Debra Carroll
I will never ever shop anyplace else for crafts and home decor. Hobby Lobby is pale in comparison, and it's refreshing not to see religious decor around every shelf! Always a sale, always stocked up, always clean.
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August 2023 by Joe Forbes
Rebecca H. went above and beyond to help create an amazing shadow box award for an Army Officer. Great customer service and dedication to her craft.
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May 2023 by Carol Tower
Michaels has a wide variety of crafting supplies with a good selection in each area. Prices are reasonable, and staff are friendly and helpful.
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May 2023 by Rosaline M.
Staff was super helpful when I was looking for different paints and gave me more ideas for my project. Had a 20% off coupon that I didn't know about and threw it on my order for me!
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April 2023 by Gio Battaglia
Noreen at checkout was great! She made sure I was getting all of my rewards, and even helped me maximize my savings while shopping for my mother. Store was very organized. Staff very friendly and willing to help out one another, as well as the customer.
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April 2023 by Erik Stoneham
Big box art store. Has what you need when you need it.Clean, organized with friendly staff
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April 2023 by Melissa Sutter
Great place to go for crafting supplies of all sorts!
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March 2023 by Dawn Lockwood
It was okay. I was looking for colored tealights. They had none nor any baby shower type items or other craft supplies of items I could make. Online ordering is best.
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February 2023 by Joseph Baleno
Wish it were neater, but great prices on most of their products. And they know the answer to your questions.
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January 2023 by Rebecca H
The store is great for most craft and hobby supply needs. I usually find what I need there. However, the customer service is something to be desired. I haven’t had a good customer service experience here since moving to the area, which is disappointing for me because I had a great relationship with the Michael’s in NC.I called a few weeks ago to find out if they had a product I needed. The person that answered the phone at Michael’s was guessing about whether they had it or not. She couldn’t take a minute to look and see for sure.The same thing happened a few weeks later when I was asking about the return policies. The staff member didn’t know the return policy and couldn’t be bothered to find the answer.A few weeks after that, I ordered one product online. They state that online orders will be ready in 2 hours or less. After 2 hours passed, I hadn’t heard from Michael’s about my order. I went to the store and sure enough it wasn’t ready yet (going on 3 hours now). I went to some other stores and still no confirmation. I went back to Michael’s (4-5 hours now) and got the item off the shelf myself. When I went to check out they said I couldn’t use my coupon. So I asked about scanning the item as an online order. The lady stated that the store was too busy. I looked around, and it wasn’t that busy. No line in check out/not that many people in the store either. As I am discussing the issue with the staff person, a manager came over and asked what was wrong. The manager told the staff person to just scan the item in the online orders system. So the staff person reaches into her pocket, takes out a scanner and scanned my item. It took all of 5 seconds to complete the order. She spent more time telling me what she couldn’t do than it would have taken her to just scan the item with the scanner that was sitting in her pocket the whole time. I just found it ridiculous. I don’t know what is going on with the staff here, but some good ole customer service training would probably help. Or maybe they just don’t care. Bottom line is to be aware that you won’t find good help at this Michael’s store in Webster, NY. I’ll probably drive to Henrietta from now on.
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January 2023 by charles polley
Good place to get your craft supplies. Have most all of your needs. Friendly knowledgeable staff.
