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October 2025 by kenan bal
ATTENTION
PLEASE READ THIS MESSAGE
About four months ago, I bought an Acura SUV from this company. I wish I hadn't bought it. Let me tell you the story.
I saw the car on the internet and I liked it. I called and said I would come and pick up the car. The woman at the accounting department was interested. Thank you. If it comes to technical maintenance, there was a friend named John who explained the car to me and told me about the maintenance of the cars. I asked if you could please check it a second time. They said okay, there is no problem, you can come and pick it up.
When I went there, I found some errors. First, there was no spare tire. Second, there was no spare tire tool. Third, there was no device to remove the spare tire and I saw scratches on the left side of the car. I presented these and they took care of the scratches on the car. They said they would order the spare tire and tools and give you a new one. I said okay and we agreed on everything. I bought the car. I'm not a mechanic so I don't know much about cars. When I first drove it, I didn't feel anything. But after a week, I noticed a noise coming from the rear two parts of the car. I took the car to Midas Auto Service for maintenance. The guys there said that both shock absorbers of the car were flat. I bought the car and told the dealer about this. The dealer told me there was no problem and said you could go. When I insisted, they went for a test drive and said the shock absorbers were broken. They gave me an appointment for the next week and I went a week later. My spare tire and tire removal bar had arrived at that time. I took the spare tire but I couldn't find a place to put it because they didn't tell me about the spare tire tool. Then when I asked about the shock absorber, they told me they ordered the wrong part and I had to come back a week later. By the way, I live in New Jersey and I found the car. The dealer is in New York. There are 100 miles between us and the round trip is 200 miles.
When I went back a week later, it was already the fifth week. I returned the car to the technical service staff. They told me to come and get it in 2 hours. Of course, I didn't see what they were doing inside because they didn't let me in. They didn't show me the part. They didn't give me the old part. They told me it was ready and said you can go. I took the car and went, but two days later I saw that the same problem continued. I showed it to the mechanic in my area. The mechanic took out the shock absorber and showed me that they hadn't changed the shock absorber at all, they hadn't touched it at all. I don't know how they did anything, but the sound had been off for two days. It was broken in my residence and they didn't do it and told me they had fixed it. And by the way, they gave me the wrong tire iron to remove the tire. I bought the spare tire holder with my own money, $80 from Amazon. I bought the iron from the Acura service center, $19. The shock absorber cost me $400. The two of them cost me $800, and replacing them cost me $1500. Including all the expenses, the round trip cost me $2000.
PLEASE DO NOT BUY A CAR FROM THIS CAR DEALER
The worst salesman I have ever seen is the one who is greedy for money and doesn't care about customers. Don't waste your money. If you want to waste your money, definitely take someone who knows about cars with you because these salesmen lie. Except for the lady in accounting, she is a good lady. Thank you. Everyone else is just empty liars.
The products I ordered here and the old shock absorber that came out of the car. Do you think a shock absorber that is only a month old can wear out this much? It's beyond impossible. I bought all the parts you see here myself. It cost $2000 including labor.
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October 2025 by Gary Granville
Loved the interaction with Marlon and Diane! Very friendly and helpful. They are not just trying to make a sale. They are interested in getting you the best deal on your budget!
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October 2025 by Rob DeSpain
Tried calling on a car multiple times. They have this AI and Text system that is very annoying, and even going through with all of the back and forth with the automated system, you still don't get a live person. Unable to get any real information about a car that I was interested in, so I went somewhere else.
edit: They responded with they were going to call me back, another empty promise now dropping a star.
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September 2025 by Kat Farrell
After my used car, which had served me for many years, finally gave up, I was in search of something more eco-friendly and practical. I'm so glad I chose to go to Rockland Motors. I got my first-ever electric car here, and I can't express how kind and helpful the team was. Although they were a little understaffed on the day I visited, the team went above and beyond to ensure I was taken care of, and the effort did not go unnoticed. This was also my first time financing a car, and I felt supported throughout the whole process. Such a great family-owned business. Thank you to Barbie and the team! Will be recommending you all to everyone I know.
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July 2025 by Ms. T (Ms. Terracciano)
Absolutely outstanding service! The team at Rockland Motors in Nyack treated me with more kindness and respect than I’ve ever experienced at a dealership. They were incredibly honest, made sure I understood every detail of the process, and were patient and thorough the entire time. The prices were fair, and there were no games or pressure—just genuine, helpful service. The staff is well-organized, knowledgeable, and truly committed to making sure you’re comfortable and confident with your purchase. I can’t recommend them enough!
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June 2025 by Kristen R
I purchased a 2016 Chevy equinox at this location on Saturday, as soon as I pulled off the lot lights started going off in the car and then Sunday it died. I was told the car was serviced and it definitely WAS NOT!! Nothing was cleaned or serviced!! I took the car back Monday for a new battery. The electrical issues with the car were not disclosed and the navigation and Bluetooth do not work in the vehicle when I asked them to fix it they did not, while the battery was being replaced at Mavis next-door I asked them to fix it and they refused. I hope nothing else is wrong with this vehicle otherwise I have to get ignorant. Now we have to take the car to a mechanic and Rockland Motor should be responsible for the bill!!!
DO NOT BUY CARS HERE!!!!
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May 2025 by Willie Veras
Terrible absolutely terrible customer service do not come here. Drove an hour to see a car they had and they did not let me test drive, just let me look at the car.
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March 2025 by Doris Badu
This dealership will play games with your mind. They will sell the car to the highest bidder.
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March 2025 by Tejiro Avbovbo
It was a pleasant and smooth transaction. They gave me every important piece of information and made sure I was happy with the car I bought ! Great staff and their communication was really good.
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February 2025 by Lucien Fitzpatrick
They were very easy and honest and Diane was super helpful
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February 2025 by Guardy Larame
Very nice peoples to work with
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January 2025 by Austin Carothers
We have bought many vehicles successfully on OVE from dealerships all across the country and we recently bought a 2019 Acura TLX from this dealership, When the car arrived it had altered suspension and someone removed both mufflers/ a hole large hole is the drivers seat. They did not announce these issues and the cost to repair is $3400. I would advise anyone looking for an honest dealerships to avoid this one.
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January 2025 by Jason Samuel
Great place. Got a good deal with shahdid. Honest place
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January 2025 by Titan Padilla
The only place to buy’s a car. Diane and staff made the tradition a breeze. Love this place
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January 2025 by Sarafina Jean Baptiste
The staff was great.
Great customer service and care.
