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November 2023 by Jeanne Wolff
Melissa greeted me when I pulled my car in the shop, and was very thorough listening to everything I said, she even had the tech take my car for a test ride.Always pleased at Kia West Seneca, Melissa was great!
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November 2023 by SSG “Review God” WILL
Just bought my first cae in 5 years. Chris Banning was more then helpful from beginning to end
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November 2023 by Patricia C.
Had an appointment for service on my vehicle. Sat in waiting area for over 2 hours. Went into service area to see how much longer only to see that it wasn't even touched. What's the sense of having an appointment if they can't handle it. When I asked why it wasn't on a lift yet I got a sarcastic response of we are going as fast as humanly possible. This place is a joke
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November 2023 by Gabrielle Wylke
Justin from Kia was so knowledgeable and answered all my questions with ease. It was such an amazing experience working with Justin! I will always ask for him in the future when I get another car. Thank you so much Justin, I love my new car!
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October 2023 by Donna Bauer
Very impressed with Kia Transit Town, especially with Frank in the Service Dept. Frank went above and beyond his duties. He explained everything that would be done or needed to be done with my car. Frank made sure I had shuttle service home and back again to pick up my car, which was completed sooner than I expected. He was friendly and knowledgeable and made my visit very enjoyable.
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October 2023 by Matt Simano
Got a great car at an awesome price. Matt McCall was fantastic, he helped me find the right car quickly and took care of everything. I'll be going back to TransitTowne next year to get my wife a new car.
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September 2023 by Patricia O.
Of course the seller was amazing but once you bring it in for service, it's horrible. The woman who takes the car in, doesn't know anything , doesn't explain how long is going to take...horrible!!
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September 2023 by Jim Cheman
My truck was stolen 3 and a half months ago and had been at Transit Town Kia waiting for parts and repair. I got a call the other day that it was fixed and finally ready. I have been very patient. I went to pick up truck and as I pulled away from the dealer, I realized the warning light was on. The dealer gave me my car back with a tire so low it triggered the light warning. Not ideal for me as I’m disabled and have trouble leaning over! After looking around to verify everything was working, I noticed the buttons for 4wheel lock and mode selection in the middle counsel behind gear shifter not responding. So after being without truck for 3 and a half months, I need to return the vehicle for an insurance review to see if covered from the theft. The car was absolutely perfect before the theft. To not make sure everything worked after it sat there for so long is beyond unacceptable! Very, very disappointed about this service transaction.
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September 2023 by Geri Bachiochi
I will always take my Sportage to Transitowne Kia Service Dept. because I always receive the finest treatment. Frank does a wonderful job making sure that my service experience is the best.His communication skills are above and beyond any other service department I've ever been to.Thank you for meeting the needs I have for my vehicle.
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September 2023 by Justin Strawderman
I'd suggest not using this dealership. I had the "pleasure" of working with Chris who condescended to me the entire sales process, and at one point just left me standing on the lot so he could go talk to his son. Very professional. They did not honor a single thing on their website, and could not give an explanation as to why. Currently a giant promotional banner advertises 1000$ extra for trade ins with no fine print but apparently it didn't apply for me and no explanation could be given. Overall, it was hugely negative, I wasted PTO for this farce of a dealership. I do not recommend going here at all, I'd try Northtown Kia far before this place.
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September 2023 by Spring Sanders
The experience was exceptional! The salesperson was polite, not pushy, and very patient as my husband and I looked at and test drove a few vehicles. They even took one off the showroom floor for us to test drive and that was a huge selling point for us. We bought the car they took off the floor!
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September 2023 by sheila ruchalski
Upon stepping through the door at Transitowne Kia we received nothing but pleasant, informative, patient attention from our sales consultant Anne Pohlman. The Kia K5 that we bought is perfect for our needs and diligently presented to us in every detail. If you are looking for a comfortable, fancy, hi-tech car - this is the place to go.
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August 2023 by Victoria
If I were able to give it a zero star I would…I drove an hour to my appointment (because Kia won’t allow you to have your car serviced at other dealerships) to be told that I would be waiting at least two hours for my car to be worked on - just for an oil change. I understand the protocols that any dealerships has ; that you do more than just the oil change and you run diagnostics and recalls, but your service lady failed to ask me when making the appointment, if I was going to be dropping it off or staying. Because of that- I wasted my time, AND gas, to drive there to be shrugged away and told to reschedule. I was going to be waiting at least two hours for a service that takes AT LEAST 45 minutes to 1hr. NOT 2. Not everybody has the luxury of having that much free time on their hands. A courtesy shuttle recommendation would’ve been nice to offer to your customer- or simply notifying your customers ahead of time of ETA for services etc.
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August 2023 by Mary Kautz
I recently received an oil change and tire rotation at Transitowne Kia. Frank in the service department was helpful and friendly as always. I had a question a few days later so I texted him and he immediately responded back to me with a satisfactory answer! I was very happy and would recommend them for service.
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August 2023 by Judy M.
I took my 2013 KIA Sportage in for the safety upgrade that KIA was offering while my vehicle was there Frank in the service department also did two other upgrades. They were very efficient and thorough and provided me with excellent customer service I would recommend them to everyone thanks for the great service FrankJudy Millard
