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September 2023 by WILLIAM TERRACIANO
ATM in lobby and tellers are friendly when I ask for change (quarters). The woman had to go to the vault for change. The 2 tellers were pleasant and joked with me.Also the shopping center has plenty of parking.One reason why I don't to the main branch on Mamaroneck ave.
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March 2023 by 游暉暉
They are very patient and kind. I appreciate letting them handle my business.
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March 2023 by Sarine B.
Rude bankers, zero sense of urgency, no desire to help clients, and absolutely ZERO knowledge. Worst branch! Avoid avoid avoid!
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February 2023 by Gokce E
Very unpleasant experience with this branch. Was there a couple weeks ago to open a checking account. They denied me for a walk in. I made the appointment one week in advance and they had gave me an appointment with THELMA. one week later i came in for my appointment i was told that she was not in that day and she 'forgot' to block her calendar. How do you forget something like that with one week in advance notice. Very unprofessional. Wasted my time when i was waiting to do this for one week!!!!
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November 2022 by Tyler Vangilder
Poor customer service. Have walked in on 5 separate occasions and the banker is NEVER around; does not seem like she ever wants to work! Must be a nice gig... ATMs rarely work or have cash in them, including the drive through. Poorly managed and staffed, should close and relocate this branch. Or keep it open, as Chase corporate is clearly rewarding incompetence here.
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July 2022 by Luckson Jean
Good place
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April 2022 by Liz Alvarez
There are two gentleman that work here and they are amazing!!!The women There are so nasty and rude. I spoke to a Norma today and I was very polite and just calling in for change and she was so nasty. I simply asked her for time frame for my change seeing that it's never done on time for me even though I call hours in advance for it. If I don't call I get rudeness for not calling. If I do call, they tell me it's "not personal it's a business". How are you going to tell me what it's for?!! It's my business what I need my money for. This place is terrible with their female employees and as a female myself, it's a shame!!
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January 2022 by james davis
I’m so appalled how Marie s Miller just treated me. And this isn’t about race but as I walked in mrs Miller was shoulder to shoulder with a elder white woman and this can be seen on camera between 12-12:40 eastern time at the white plains branch 409 Tarrytown road white plains, upon finishing she asked if I needed help I presented a insurance check which is pictured from a accident claim she took a look at me and took steps back and said social distancing yet she just was shoulder to shoulder with a elder lady. She also told me my check wasn’t issued by chase and I said check say JP Morgan chase on it. I was greatly embarrassed and turned away by this Mrs Miller in a crowded bank I can not believe the treatment from her and I’ll never go back in this bank as a minority cause it’s obvious she caters to people. I feel like I was discriminated against by this Mrs Miller and she is a minority herself, I was shamed walking out the bank as tellers and customers listened and watched me walk out.
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January 2022 by Vikki Simmons
I agree with many of the other reviews. The rep I spoke to was rude, curt, totally unpleasant and unprofessional. I will go out of my way to use another branch or choose another bank.
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December 2021 by K.S
Today 3/29/2021 I was going to fix my checking account this lady had the audacity to ask me and a family relative of mine if we are US citizens. Why does it matter if I'm a citizen. I am a customer at Chase who. I feel like its stereotypical just because I'm Latina. People like her should not be working there!
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November 2021 by Mike D
Never have Change
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August 2021 by S C
I went to this Chase Bank this morning to close and reopen an account. I was greeted with a nasty attitude (with a look of what are you doing here and I don't want to help) and was told they can not help me. I never experienced this at any other chase banks in the area. Chase needs to fire these people and hire people with respect and wanting to help their customers.
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April 2021 by K. S
Today 3/29/2021 I was going to fix my checking account this lady had the audacity to ask me and a family relative of mine if we are US citizens. Why does it matter if I'm a citizen. I am a customer at Chase who. I feel like its stereotypical just because I'm Latina. People like her should not be working there!
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April 2021 by Karen S
Today 3/29/2021 I was going to fix my checking account this lady had the audacity to ask me and a family relative of mine if we are US citizens. Why does it matter if I'm a citizen. I am a customer at Chase who. I feel like its stereotypical just because I'm Latina. People like her should not be working there!
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January 2021 by Brian D.
Majority of the bank tellers here are rude and nasty. They rarely smile or great you and basically toss the money at you if you're getting change or making a withdrawal. If you can go to another location I would recommend it.
