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December 2023 by Alyssa Kaye
Only one lady in the whole store was extremely nice and social ❤️give that girl a raise and put her as a manager !!! Wow what great customer service with her but with everyone else when I was talking to her all the other employees were staring at me and obviously judges me. To be honest I’m a mixed girl I feel like if I was white and looked rich rich I would’ve gotten a nicer greeting from the other employees Nobody smiles they just stand there like robots and watch you like you’re going to steal stuff I felt externally uncomfortable. If I’m willing to drop 3k on a bag I want to feel warm and have a great experience .
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October 2023 by Shayron W.
Good For A Quick Pick Up. Call A Head And Put Your Item On Hold Of You Know Exactly What You Want.
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June 2023 by Queen Smith
TRASH CUSTOMER SERVICE! RUDE REPS THEY ALL NEED TO BE FIRED! THEY DIDN'T WANT TO EXCHANGE MY GLASSES, LIED AND SAID THERE WAS NONE AT THE LOCATION, ONLY TO LOOK ONLINE AND THEY DID HAVE IT.CALLED IN TO SPEAK WITH A MANAGER AND THEY REFUSE TO PUT ONE ON THE PHONE SAYING I REACHED "THE CLIENT SERVICE LINE" THE STORE REP WAS LITERALLY ARGUING WITH ME ON THE PHONE SAYING "I DIDN'T REACH THE STORE" WHEN THE NUMBER FOR THE STORE IS CLEARLY SHOWN ON GOOGLE.HORRIBE!
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May 2023 by James Sanders
I wanted to share my experience with Gucci in White Plains regarding a recent issue with a pair of glasses I purchased from their store. As someone who regularly shops at Gucci and has always been impressed with the quality of their products, I was disappointed with the way this particular situation was handled.After purchasing a pair of glasses from Gucci and having the lenses created by a third-party, I noticed that one of the screws in the hinge was broken. I believed this was due to the screw being too tight when the glasses were manufactured, which caused it to break when I placed the glasses in their case. When I went to Gucci for a replacement, I was told that because the glasses had been modified by the third-party, they could not help me.However, upon visiting the third-party that created the lenses, I was informed that the screw was not touched as there was no need to unscrew the glasses in order to insert the lenses. They explained that the hinge to fold the glasses was already tight, and the gentleman was able to pop in and out the prescription and original lenses without any issues and without screwing or unscrewing. This led me to believe that the way the screw broke was due to the tightness with which it was originally screwed in during manufacture.Despite this, Gucci held onto the excuse that the third-party was liable for the broken screw and refused to replace my glasses. As someone who has been a loyal customer of Gucci for years, I was disappointed and frustrated with the lack of customer service and attention to quality in this situation.Overall, I believe that Gucci needs to take responsibility for the quality of their products, even when they are modified by a third-party. The way this situation was handled has left me feeling let down and hesitant to make future purchases from Gucci. I hope that they will take steps to improve their customer service and ensure that their products are of the highest quality.
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May 2023 by Yara Annechiarico
This store in the westchester mall is always busy and i’ve noticed that you would never have any of the sales people 100% attention but they do try to help the best they can while working with multiple people at the same time.
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May 2023 by James S.
As a frequent shopper at Gucci, I have always enjoyed purchasing their shoes, belts, and accessories. However, my recent experience with their glasses left a lot to be desired. I had purchased a pair of Gucci glasses and had new lenses put in by a third-party. However, upon receiving the glasses, I noticed that one of the screws in the hinge was already broken. When I went back to Gucci for a replacement, they told me to go back to the third-party as they were the ones liable for the broken screw. I followed their advice, but soon found out that the screw was not touched by the gentleman who replaced the lenses. In fact, he explained to me that there was no need to unscrew the glasses in order to pop in and out the lenses. This led me to believe that the screw was already broken when the glasses were manufactured, and that the tightness of the hinge caused the screw to break when the glasses were placed in the case.Despite my explanation and belief that the screw was broken due to a manufacturing defect, Gucci refused to replace my glasses and held onto the poor excuse that it was a third-party issue. This is unacceptable for a company that prides itself on luxury and quality. As a loyal customer of Gucci, this experience has left me feeling dissatisfied and hesitant to continue shopping with them. I hope that Gucci takes responsibility for their manufacturing defect and provides better customer service going forward. While I still enjoy purchasing items at Gucci, this experience has definitely left a sour taste in my mouth.
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February 2023 by Brad Candullo
Never received order placed in store. No text or email. Terrible customer service.
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January 2023 by Trevor H.
Horrible customer service. I get it, its the holidays the stores are slammed, customers themselves can be rude. But to simply ignore a customer and have to ask if someone can help me is quite bad for an empty luxury store.Once an employee begrudgingly helped me, they merely pointed at the wall where wallets were. I had to ask for gift wrapping, and the associate sighed and just passed it to someone else. In and out in less than 10 mins with maybe a sentence exchanged with staff.Better EXP spending $50 at Lush vs the $800 here.
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November 2022 by Kay Montgomery
I visit and never have a problem shopping. The staff are welcoming each time so far to me and my friends.
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October 2022 by BigL-1981
Had a great time taking my wife to the Gucci store. Work hard and enjoy your success with the people you love. ?
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June 2022 by Shabea Shaw
Worst customer service experience with this store. The store manager Brandon was not helpful nor Stephanie who was very rude. I was attempting to do a refund and they did not want to refund me my money. Brandon had me call client services, which I explained the situation and per client services the store was not trying to assist me and advise to call corporate.
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May 2022 by asiltori
Terrible customer service. Went in there with the intention of buying birthday gifts for my sister and my daughter and just ended up ordering online. Such rude staff. There was one friendly gentleman but he was trying to help everybody. The chubby girl that “helped” us was just very angry and rude. If I need a Gucci product I will go to the flagship store in Manhattan or order online.
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May 2022 by Anthony Dizenzo
Luxury shopping experience here. I picked up a few belts. The store looks amazing. Friendly and helpful staff, not pushy
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April 2022 by -LD-
Had a great time taking my wife to the Gucci store. Work hard and enjoy your success with the people you love. ?
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April 2022 by F & V Rizo
Worst customer service. We had an issue and we worked with Stephanie. She was super rude and didn’t seem like she wanted to help. It was a bother to her. After she was done helping us she walked away and didn’t say a word. We just stood there waiting until she came back out and said your done. SMH.. I will never buy anything from this store. Don’t spend your money here! Go where the employees deserve the commission. They need to get better employees.
