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January 2024 by Mazza Maz
ASK FOR SUZANNE! My daughter and I were shopping across the road at DSW. I mentioned to her a few times that a New Balance store was across the road and we should take a look. Of course, the teenager declined. Of course, after not being satisfied with the selection she opted for the run across the road. I'M SO GLAD WE DID. We enetered the store was looked at and not acknowledged by a male sales representative, who really doesn't matter. I felt after a quick browse of the store we were not going to receive customer service worthy of our time and money. Boys and girls I was incredibly wrong. Out from the back, I assume she was, as she was not on the sales floor upon our arrival, appears the GREAT SUZANNE. Her greeting, her patience, her time, her knowledge, her energy is all I'd like to share. She measured my daughters feet and was on the move. She wasted no time in asking the right questions and providing several selections based upon the answers given. My daughter was able to have her "footing" corrected with the assistance of Suzanne. My daughter made her choice. I had no intention of making any purchases, however, the service and knowledge that Suzanne provided for my daughter, I decided I wanted a pair of shoes also. Suzanne measured, asked questions and was on the move to provide that wonderful experience again. Amidst our light banter and trying on my selections Suzanne learned something about my daughter and was so happy for her. She went above and beyond her customer service for New Balance and she made a phone call and was able to provide my daughter with some valuable information. I found the shoe I wanted, but, the store did not have my size, sadly. I WILL BE BACK BECAUSE OF SUZANNE! Did I forget to mention the sneakers that my daughter chose are everything and more where comfort is desired...Suzanne you are remarkable at what you do and who you are...DON'T CHANGE. The world will always be a better place because of YOU. YES, THIS IS A REVIEW BECAUSE OF SUZANNE AND THE SERVICE WE RECEIVED. THANK YOU!
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December 2023 by Crystal Clarke
Cody at the Terrytown New Balance location has phenomenal customer service. He was willing to help with no problems and a smile. It was a delight being helped by Cody. He has alot of patience and very customer friendly! He is definitely an asset to the company!
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December 2023 by Allison Kennelly
Jacob provided excellent service. He measured both my feet with a digital scanner. He provided me with support active cushion insoles to better support feet. I have a high arched foot. Thanks ? so much!!
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December 2023 by Norma Segal
Jacob our salesman so patient and professional about his product. Helped find the right size, insert my orthotics, put on new laces and maintained a pleasant attitude.
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November 2023 by Pamela McLoughlin
Daniel gave me EXCELLENT SERVICE TODAY! He went above and beyond to help fit a great pair of shoes that fit my needs. I am truly thankful.
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October 2023 by John Salamone
Really nice and organized store. Daniel was welcoming the second I walked in and was very helpful from trying on shoes to ordering the pair I wanted to be shipped in. Highly recommend going in when looking for new shoes or just to talk to Daniel about how running’s going for him!
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September 2023 by Gregg Modell
Today I worked with Jacob. I needed to buy sneakers for medical reasons. I found him to be attentive to answering all my questions. When there was some difficulty in obtaining the same model as I had previously purchased, he spent extra time working with me to get my needs met. I think he is a model employee and New Balance should be pleased to have him working as an associate--Gregg Modell
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September 2023 by Jill Krutick
Awesome experience at new balance today with Daniel and Cody helping me. Beautiful store. Can’t believe I haven’t visited sooner. Highly recommend. We are lucky to have this in our neighborhood.
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September 2023 by Alexis Jacobs
I've got to say I had a great outcome and experience at this store. One specific gentleman helped me and my kids the entire time. If I am correct his name was Daniel, he was tall with leg tattoos. The second I arrived he greeted me with a smile and was very patient with me and my kids. There is no better feeling then great customer service after a long day of back to school shopping with my kids. He was tentative, and let me take my time browsing throughout the store. Employees like this create a great atmosphere for customers, and I am very pleased and I thank him for his patience and great customer service. I am a satisfied customer and will be back for more shoes in the future!
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September 2023 by Apple one Music
Daniel was an amazing , I came in Saturday and he was amazing . He has a bright future , he was patient with me ( we tried on 5 sneakers ) but he told me he’s plays college ball. I wish you luck Daniel and hope to see you on tv soon . Everyone ask for Daniel !!!
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August 2023 by Howard Weiss
I have bought NB 990s for years. The new V6 is excellent. Service at the New Balance store in White Plains NY was very helpful.
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August 2023 by Richie I.
Very good service I went there with a foot injury to purchase new sneakers, and was given amazing service, I would recommend this store to anyone looking for comfortable walking sneakers, I walk up to 5 miles a day. And was using Jordan's big mistake I went with the 990's my foot feels better already.
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June 2023 by Annette Cicalo
I have been going here since they opened. The owner and staff are very helpful, knowledgable, and friendly! Wouldn't dream of going anywhere else!!
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June 2023 by Avery Toledo
Outstanding customer service, in-store & over the phone. I went in looking for information and Jacob was outstanding. From providing me information about the sneakers, to helping decide what is best for my particular & unusual circumstances (I have two VERY different sized feet). He was knowledgable about the NB line of products & was able to articulate why the products he was recommending would be good for me specifically. Even when pressed, he was calm and delivered great customer service. I called the store a couple days later to ask follow up questions and he was outstanding. He remembered every aspect of what we discussed in store. Great customer service and as someone new to the NB brand, his customer service was the primary reason for deciding to buy from NB. Thanks Jacob
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June 2023 by Vanessa Guerra
I brought my grandmother here because she needed a major footwear upgrade. Her sneakers are simply insufficient for her needs as she is 84 years old and needs a pair of light shoes with good support. I had an idea of a few models I wanted her to try on when we got there. All the staff were incredibly friendly and helpful though we didn’t want to bother them and I began lacing the shoes we requested. Jorgjiano (Jorge) stopped in his tracks to help us and I explained that we were leaving to Europe for a multi-city adventure in a few days. He was extremely professional and attentive, and much faster at lacing the sneakers than myself or my girlfriend. He checked the sneakers on my grandmother’s feet as she tried on the 993 and the 990v6, and he made sure they were the perfect fit. Jorge asked her to walk around a bit to get a feel for each pair. After he very sweetly asked her in Spanish which one she preferred, she chose the 993s for the stability and support. He laced her up so she could walk out with her fresh pair and we were soon on our way. It was a fantastic experience and we will be regular customers in the future. We’re very excited to see what the store will look like after the remodel. The staff alone are all the reason to shop here, but the selection was great and will only get better with the remodel. Thank you New Balance Tarrytown, especially Jorge!
