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January 2024 by Timea Marchiori
Very nice and helpful staff, they were professional and extremely friendly.
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January 2024 by Julie Cipresso
They're very disorganized here. A family member left a garage door opener in the car when she dropped off her rental at 5pm yesterday. Went back first thing in the morning today and they didn't have it. They gave me another similar looking opener "to try" but it's not the right one. They definitely gave my sister's opener to somebody else. There wasn't any other one there that was the correct type of opener. Clearly they didn't bother to label yesterday who it belonged to when they grabbed it from the car - which you could TELL from the name on the rental who left it behind ? Careless, incompetent employees working here. Rent elsewhere.
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November 2023 by Anna Plays Roblox
Very racist
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September 2023 by Sylhet tube
Staring shakes, i can't start the car .it says key not detected
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May 2020 by Jerry Lopez
The steering wheel was filthy!! Had to wipe it down a lot of times and the tissue still looks dark!! It’s like they haven’t cleaned it in a long time! With this covid-19 situation this is scary! I am super angry!
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March 2020 by Hassaan Uddin
Absolutely hassle free as always! Extraordinary customer services, fair rental charges, easy to modify or cancel.....very convenient
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February 2020 by I Just Came
What a wonderful branch, Very quick service with amazing customer service. The driver who picked me up was outstanding, I couldn’t believe the customer service of the whole staff including the driver
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February 2020 by Betsy Sullivan
Once again, Enterprise RAC to the rescue! Forgot my keys and needed a quick reasonable rental and Enterprise PICKED ME UP! The local guys on Transit Rd in Williamsville always are so friendly and go the extra mile to make you not only feel special, but provide top-notch service when you need wheels! Excellent customer service!
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January 2020 by Kevin Curry
Tom was great and made sure that I was happy as the customer.
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January 2020 by Steven C.
This branch on Transit Road just north of Wehrle Drive gives outstanding service. I have rented from Enterprise for many years, from various locations, and I've never had a terrible experience, but this branch deserves a five star rating, something I seldom award. The last four rentals I have had were from this location. The assistant manager Derek, and the counter person and shuttle driver Danni made certain that I was satisfied with the vehicle, explained the various insurance options and didn't push me to buy anything when I told them I had a good private insurance policy, and worked to accommodate me so that I could drop the vehicle off at a different location in Hamburg near the dealership that was working on my personal vehicle, at no additional charge. They clean the vehicles beautifully prior to leasing them out and they take an accurate account of the gas gauge and the condition of the vehicle. The people who work at this location actually smile and engage in pleasantries, while remaining efficient at processing the paperwork. My five star rating is my best testament to the excellence of this location.
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November 2019 by Kathleen Kennedy
After a minor but expensive crash, my collision shop made arrangements for me to obtain an Enterprise car, and service was excellent - I waited less than 15 minutes for a nice new lower- end car, which was covered by insurance. Fast, pleasant service, although they were busy.
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November 2019 by Susan S.
Went to rent a car as mine is going on for repairs. A very nice office and Jacob was behind the counter. He is a management trainee but already a huge asset to the company. He was extremely friendly and helpful and took care of us promptly. We chatted about car rentals and also the benefit about buying through Enterprise which we have done recently and would totally do again! Due to this kind of customer service Enterprise continues to be my go to for car rental!
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September 2019 by Meneshensh T.
This place is a fraud. First they forced to sell insurance to me even though I keep telling them I have my own insurance. Second, they told me to drop the car off after hours, just drop the keys in the drop box. I did dropped the car around 8pm. However I got a call from them a week later saying they didn't get the car. I told them I will call police and investigate them as they have cameras. Then they told me they located the car. My guess is they didn't lose it from the beginning. They were unprofessional, and o wouldn't do business with them again.
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August 2019 by Dennis S.
This location is terrible. They rented me a car that reeked of cigarette smoke. My wif
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August 2019 by Dennis Sprole
The Lancaster, NY location is terrible. My car was in an accident and the insurance company got my rental through this location. My wife brought it home and it reeked of cigarette smoke and chemicals. I called them to complain and said they had no comparable cars and they would call the next day. They did not call, so we did. They had a car. As we pulled out of our driveway, there was a large spot on my driveway of transmission fluid. We told the office this and they said others have reported this but they can't find anything wrong. So they continue to rent it. We picked up the new car and it also smelled of smoke but not as bad. When we returned the car, I complained again. I was told the Branch Manager would call me that day. No call. I called the next day. I told my story to the Assistant Manager (Mr. Gallagher was unavailable). The Assistant Manager said he would speak with him and to hold on. I have been on hold 35 minutes. Don't go here.
