March 2017 by Vinod
This place is a huge waste of time and unnecessary aggravation. They do not know what customer service is. I went there to have mine, a partnership and my child's tax returns done. They scheduled me with one of their Master Tax advisors named Marie Currie. First time I met with her, all she did was collect my papers and told me to come back after two days when she will have a 2-hour appointment for me. When I went back after two days, I spent an hour just going over my demographic information, which she could have taken from my previous tax returns that she had for 2 days. She told me that she could not do my taxes done that day and she has blocked a 2-hour slot for doing my taxes in 2 days. When I called after 4 days, she told me that she would do the taxes that day. I told her if my taxes are not done today I‘d go somewhere else. Instead of apologizing for wasting my time, she yelled at me that I can take my papers back right now and she will not do my taxes. I called their office and requested to speak to the office manager Valerie. I never received a call back from Valerie. If this is the service, I received from the Master Tax advisor and their office manager I wonder what kind of service junior people provide in that office. I wish I had looked at their 1.5 star rating on another reviews website Yelp.
