February 2020 by Aleem Merani
Deion and Alexandria literally spent an entire day trying to help resolve an issue that another T-Mobile store caused. Basically - another store bricked my phone line and Deion and Alexandria went ABOVE AND BEYOND to work with corporate customer service and high level tech support to completely restore functionality to my line and my phone. I had spent over 4 hours the night before and the morning of the time I went to go see them to try and resolve it with customer service but, simply couldn't make any progress.
January 2020 by Phiysic spams LT
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by Army jets jets my fire
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by Jenna Pepper
My fiancé and I were fed up with Verizon so our friend at work referred us over to this T-Mobile store. Between Matt, Deion and Alexandria everyone was great and super helpful. They were very nice, professional, had us laughing and made the whole process enjoyable. I’m so glad we switched to T-Mobile and glad Deion was there to help us in the process. Would definitely recommend them!
November 2019 by David Augenblick
Hi, I was in the T-Mobile Store yesterday with a very complex problem. Alexandria was my Customer Service Rep. She did a great job working with me and trying to coordinate with Tech Services in Colorado Springs. Thank you Alexandria for your great service.
September 2019 by mariah forestier
Deion helped me get the best upgrade & helped me add a new line for not a lot of money. I’m so excited & I know my boyfriend will be excited too
September 2019 by Thomas Held
Came in to trade in my phone for the new Note 10, Matt M the manager told me over the phone that my trade in value would be 300$. Had an appointment at 2, then waited 30 min before getting assisted, okay no problem. Then spent the next 2 hours waiting for the employee to began the transfer all for their "system" to crash, during which time I was informed my trade in value would only be 200$ and that the manager, Matt M. had given me incorrect information. During this time multiple other customers came into the store and where Matt M told them their wait would be ten to fifteen minutes, which was a straight lie and many ended up leaving after 20 min. My purchase ended up not occurring because of their "system crash" and they were not able to rectify the situation other than to offer to put the note 10 (with all my personal information) in "the back" so it's not sold until their system could work.
August 2019 by Alanna T
This wasn’t the closest store to me but had the best reviews so I decided to stop in for an upgrade. I worked with Deion. He was patient and very helpful. I appreciated the service I was provided with!
June 2019 by D Michael
By far the best experience I have ever had with a phone carrier. Such a great experience at this store with Deion. I’d recommend this T-Mobile location to anyone. 10/10!
June 2019 by Sandman **
Came to this location to pick up my Galaxy S10E! Best location ever. Deion made the transfer process so smooth. I never thought it could be so easy!!!
June 2019 by Heather Leggett
Dion the Store Manager was super helpful! The store has excellent customer service. This isn’t the closest store to me but I will go there from now on because of how helpful the staff was!
June 2019 by olivia Brinkworth
Deion was super helpful and great! He made sure I got the best deal. 10/10 recommend.
May 2019 by Gina Calire
Deion was extremely helpful, he switched my entire family over from AT&T in a seamless and efficient manner. He explained everything he was doing step by step in detail and ensured I understood the process as well as my new plan. He provided excellent customer service I wish I switched sooner!
May 2019 by Rosely Marsales
Terrell was our salesmen today. Had a great experience. He was very knowledgeable and saved me money with two new phones. Terrell was very professional and went over every detail.
May 2019 by Christine Todoro
Terrell saved me $250. By switching from Verizon to T mobile. Today I upgraded my old phone and he corrected my problem that I was having with not getting my data properly and paying off the Verizon phone charge. I will also go to this store and deal with Terrell and James bother guys were so knowledgeable!
May 2019 by Stephanie Evans
I had such a great experience,Terrell helped me so much! Him and his co worker were extremely personable and kind!My husband I will be going to this T-Mobile ONLY from now on!
May 2019 by Erin Nicosia
We recently switched my mom to t mobile and Sean was so helpful with everything! He made our experience easy and quick. Sweet guy and super helpful. Thank you Sean!
May 2019 by Mike Lepkoske
I had a great experience at the store. Sean helped me switch from Verizon to T-Mobile with my new iPhone. Great customer service and a fantastic person!
May 2019 by Ashlee Skinner
Terrell switched me over from straight talk after explaining all of the wonderful benefits of being a T-Mobile customer. He broke all of the billing and financing down for me from the beginning so I was sure to get exactly what I wanted and knew what I would be paying. He did all of the work and transferring, making getting a new phone that much more enjoyable. Very helpful, professional and efficient.
May 2019 by Adelle Young
I worked with James today. I never thought I would switch to a smart phone however, he took the time to show me how easy it is to use and he also personalized it to my liking! This young man was excellent and I am super happy I stopped into this location today! See you for my next smart phone, James.
May 2018 by Morgan L.
Yesterday I experienced outstanding help from Andy and Matt! I was dreading making the switch from AT&T to T-Mobile because I had talked to several different reps online and in store and it just seemed like it be a headache. However, my experience was much different than expected. Andy was very thorough, calm, and explained things in great detail. He made sure we got the best deal; and made the transition smooth and seamless. He spent quite sometime making sure our phones were completeIy ready for use! I would definitely recommend this location. Outstanding customer service!
May 2018 by Oliver G.
Wow! Matt & Tim provided outstanding, friendly service. They were attentive, knowledgeable, and pleasant. The entire experience from questions, to decisions, to purchase was an absolute pleasure. I left the store not only delighted with my purchase but awestruck by the red-carpet manner in which Matt & Tim treated me. Cheers, guys! Keep up the great work!
February 2018 by F P Mauro
Great staff who are knowledgeable and very helpful!! A terrific experience working with them!!
February 2018 by Donna Rosinski
Main at Union Williamsville 14221. Matt took care of me. He is terrific. Very knowledgeable. Showed me all the new stuff. I bought a case and a new item...a phone holder/kickstand. Love it! Love T Mobile
January 2018 by Mary Frank
I went in as a AT&T customer and was convinced to switch by Matt and “Sunshine.†They were incredibly helpful and answered all of my questions accurately and patiently. They helped me switch carriers and set me up a with new phone, with a plan I loved, in under an hour. I would 100% recommend this store, you won’t be disappointed!!
January 2018 by Henry Smith
Awesome staff, friendly, helpful. Got me switched from Ankther company with no issues. Brand new store, got helped right away, no wait at all.
