October 2020 by Lesly Lacey
Alexandria was such a good rep, was very informative, nice and very funny! 5 Star!
September 2020 by John Madden
Hey, I'm at Your Williamsville store on Main St & S Union RD, upgrading my Samsung S7 to an A71. I've been a Sprint customer for 23 years and I never felt that they took enough time to offer me specials regarding plans as well as equipment. I've followed T-Mobiles rise & their purchasing of Sprint as well as their rolling out of 5G. My assistant is a good friend of Ethan Morgan and after a few brief phone conversations I was confident that he was my new phone guy! Along with his associate James Downey, they were able to transfer all of the information that I need. They made me feel very confident in my new device purchase, and answered all of my questions and concerns professionally, accurately, and timely. I'm extremely happy that I stopped in, Ill be more than happy to refer others.
September 2020 by John Doe
Management is not the same for many reasons. Please look out for an upcoming news story regarding management changing. Reporting the owner and business to the EEOC, being that they don’t take racial discrimination serious.
August 2020 by Ryan Patterson
This is by far the best T-Mobile store I’ve been to. The employees here go above and beyond making the switch over experience easy and comforting. They are very knowledgeable and take the time to explain each step of the process. Out of all carriers, I gotta say if you’re making a switch, stop by and see these guys. Very professional. I will be back. Management is A1! Keep it up
August 2020 by Javante Vasquez
I definitely liked old management better, it was just more efficient.
August 2020 by Savva Shepilov
Easy, funny, the best place to do business with! James is an AMAZING AMAZING AMAZING agent who made my transfer from Verizon as easy as it was only possible!!! Come see James!!!
July 2020 by Uncle Remus
Unprofessional, take your business to maple or Walden. I rather go to the dentist then tmobile on main.
May 2020 by Olivia Morlock
They're awesome here ! They're all so helpful , Brent is the sweetest !
May 2020 by Chuck Greenfield
The rudest, most unhelpful, arrogant crew of people I've ever encountered.
May 2020 by Josiah K.
Headed over to this location this past Friday after having been an Android user and a Virgin (Mobile Customer) for many years. It was time to pop my iPhone cherry. I was unsure what their Coronavirus protocol would be, and upon arrival it did seem that they were adhering to a capacity limit in their store as the manager counted how many were already inside before allowing me in. I knew I wanted the iPhone 11, so it wasn't too much of a process. I was helped right away and got right to switching my service from Virgin (or Boost, whatever they are these days) to TMobile. It was a smooth process. I will say, I never previously noticed how much I watch people's mouths when they speak before this whole mask-wearing ordeal. The employees there actually had a dry erase board to assist with any potential communication troubles. Nice touch!
February 2020 by Aleem Merani
Deion and Alexandria literally spent an entire day trying to help resolve an issue that another T-Mobile store caused. Basically - another store bricked my phone line and Deion and Alexandria went ABOVE AND BEYOND to work with corporate customer service and high level tech support to completely restore functionality to my line and my phone. I had spent over 4 hours the night before and the morning of the time I went to go see them to try and resolve it with customer service but, simply couldn't make any progress.
January 2020 by Phiysic spams LT
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by F3 PhiysicsYT
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by F3 PhiysicsOn YT
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by F3 Phiysics
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by Army jets jets my fire
Deion ,Brent .Justin great customer service ,changed over from at&t saved me money with better plan as well as service, answered every question I ask not to mention in and out with a smile great job keep up good word..
December 2019 by Jenna Pepper
My fiancé and I were fed up with Verizon so our friend at work referred us over to this T-Mobile store. Between Matt, Deion and Alexandria everyone was great and super helpful. They were very nice, professional, had us laughing and made the whole process enjoyable. I’m so glad we switched to T-Mobile and glad Deion was there to help us in the process. Would definitely recommend them!
November 2019 by David Augenblick
Hi, I was in the T-Mobile Store yesterday with a very complex problem. Alexandria was my Customer Service Rep. She did a great job working with me and trying to coordinate with Tech Services in Colorado Springs. Thank you Alexandria for your great service.
September 2019 by mariah forestier
Deion helped me get the best upgrade & helped me add a new line for not a lot of money. I’m so excited & I know my boyfriend will be excited too
September 2019 by Thomas Held
Came in to trade in my phone for the new Note 10, Matt M the manager told me over the phone that my trade in value would be 300$. Had an appointment at 2, then waited 30 min before getting assisted, okay no problem. Then spent the next 2 hours waiting for the employee to began the transfer all for their "system" to crash, during which time I was informed my trade in value would only be 200$ and that the manager, Matt M. had given me incorrect information. During this time multiple other customers came into the store and where Matt M told them their wait would be ten to fifteen minutes, which was a straight lie and many ended up leaving after 20 min. My purchase ended up not occurring because of their "system crash" and they were not able to rectify the situation other than to offer to put the note 10 (with all my personal information) in "the back" so it's not sold until their system could work.
August 2019 by Alanna T
This wasn’t the closest store to me but had the best reviews so I decided to stop in for an upgrade. I worked with Deion. He was patient and very helpful. I appreciated the service I was provided with!
June 2019 by D Michael
By far the best experience I have ever had with a phone carrier. Such a great experience at this store with Deion. I’d recommend this T-Mobile location to anyone. 10/10!
June 2019 by Sandman **
Came to this location to pick up my Galaxy S10E! Best location ever. Deion made the transfer process so smooth. I never thought it could be so easy!!!
June 2019 by Heather Leggett
Dion the Store Manager was super helpful! The store has excellent customer service. This isn’t the closest store to me but I will go there from now on because of how helpful the staff was!
June 2019 by olivia Brinkworth
Deion was super helpful and great! He made sure I got the best deal. 10/10 recommend.
May 2019 by Gina Calire
Deion was extremely helpful, he switched my entire family over from AT&T in a seamless and efficient manner. He explained everything he was doing step by step in detail and ensured I understood the process as well as my new plan. He provided excellent customer service I wish I switched sooner!
May 2019 by Rosely Marsales
Terrell was our salesmen today. Had a great experience. He was very knowledgeable and saved me money with two new phones. Terrell was very professional and went over every detail.
May 2019 by Christine Todoro
Terrell saved me $250. By switching from Verizon to T mobile. Today I upgraded my old phone and he corrected my problem that I was having with not getting my data properly and paying off the Verizon phone charge. I will also go to this store and deal with Terrell and James bother guys were so knowledgeable!
May 2019 by Stephanie Evans
I had such a great experience,Terrell helped me so much! Him and his co worker were extremely personable and kind!My husband I will be going to this T-Mobile ONLY from now on!
May 2019 by Erin Nicosia
We recently switched my mom to t mobile and Sean was so helpful with everything! He made our experience easy and quick. Sweet guy and super helpful. Thank you Sean!
