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February 2024 by Tiffany Winter
Ordered a car, went to pick it up the next day, and they said no we can’t help you we don’t have any cars. We had already paid and they said they couldn’t help us with a refund, we’d have to call corporate. The lady was rude and unhelpful. Said maybe they could get us a car at 1:30pm even though our reservation was for 9:30am.
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February 2024 by Deas Nealy
Seems like everyrime I want to rent a fuel efficient vehicle they give me a jacked up pickup and Everytime I want a pickup they charge me a fortune or so not have one
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February 2024 by Joshua H
They have been absolutely phenomenal to work with. I have gotten a couple cars a month from them for almost a year now and my experiences here have been fantastic still
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January 2024 by Jesse Wylie
Absolutely no instructions on where to drop off the car, which after a long trip during the holidays ate up precious time and energy. No phone number to get ahold of the office, only the main Avis line which is always a headache.
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January 2024 by Aaron B
I booked and prepaid 6 weeks in advance. When I showed up on time for my reservation, nobody was there. I called the customer service line, and to put it short, they were not helpful at all. It was supposed to be a vehicle for a Christmas trip with my family. They offered me a refund, but I was left in the lurch on Christmas day with no other vehicles available. They apologized, but I had already paid for rental car insurance and already booked a resort. What a headache...
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November 2023 by Irene Paolin
They rented me a substandard car that was filthy and the tires were almost had no tread on them to go in the mountains. Also it smelled like someone smoked in it. I paid approximately 70 dollars a day. When I asked the clerk to get another vehicle I was told there was no others they could give me. My advice stay far away! See my photos of what I was given
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October 2023 by Brett Young
Customer service is absolutely terrible. Lady was upset that she had a line when they opened and that I had a reservation. She showed up to the location after the opening time.
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October 2023 by Erica Morgan
Due to a shortage of rental cars, reservations are not confirmed. They also don’t have checks in place for pickup timing, so we showed up for our pickup at 6:00pm, and they were closed. Desk staff wasn’t very friendly either - if you have the choice to go elsewhere, I would.
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October 2023 by David Sheehan
They gave me a rental with brakes that were really bad. I am taking Avis off my future rental company
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September 2023 by T H
Do not go here! The woman who answered the phone was extremely rude and unhelpful. I called the location specifically as I was directed to do by my original avis pick up location. We had a check engine light come on and our original location instructed us to call the local avis locations to ensure they had the correct replacement vehicle. The woman who answered the phone informed me she didn't know what inventory she had and that I needed to call the reservation line because she was just getting in and opening up shop. I explained our situation and that I was told to call the stores directly. She informed me she has no replacement vehicles (even though she previously said she didnt know what she had) and that I needed to call the airport then hung up on me. I was told by the people at the airport (who were very kind and helpful btw) that this location is privately owned and follow their own rules.
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August 2023 by samuel taylor
this location is pretty good. sometimes the cars aren't detailed well but it's cheap and easy to get cars here
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June 2023 by Morgan Rinder
Thank you Ashley for helping us get a car! I appreciate your helpfulness and understanding - thanks for making the experience less stressful.
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April 2023 by Nikki Newton
Booked a car through Expedia. I get there and the women at the desk tells me they have no cars. I drove 1.5h round trip to get to the location just to be shrugged off by the woman at the front desk. Avis is supposed to be one of the best brands for rentals. Is this a Thrifty in disguise? Should have looked at the reviews prior.
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February 2023 by William S.
Much more convenient if you are in-town than going out to the airport. It is also less expensive to rent here than at AVL. Nice staff and easy to find in the mall. This location has been short on vehicles but that seems to be easing now with new car deliveries. There is never more than one representative and if there are others you might have to wait a bit. They work to make you happy but the car shortage has been a challenge. I like going to the mall as there are other stores nearby as compared to the airport. This is my "go to" location and I do rent cars often.
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December 2022 by Zahra Hajiaghamohseni
I would like to thank the wonderful team at the AVIS Counter here in Tunnel Road. Ms. Ashley is absolutely consistently wonderful, Has an amazing smile and is always super kind to her customers. Love this location and highly recommend!